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"The staff was very polite and the room was very clean also. Would recommend to stay in this hotel 10/10"

"Nice place"

"This might be the best value in all of Tokyo. Gotanda is so convenient to other areas (it's a quick hop to Shibuya and Shinjuku) while also having its own charms and food options (tip: there are a couple really good standing sushi spots nearby and one of the best tonkatsus I've ever had). It's also way less intense than those other areas and I appreciated that every evening when I'd come home exhausted and ready to relax. I appreciated that there is a grocery store one block over where I could find fresh veggies and a waterfront nearby for early morning strolls (it was even illuminated at night for the holiday season). As for the property itself: your usual small-ish room, nice pajamas provided though. Comfortable bed, clean bathroom. Reception is on the 15th floor and there are small areas both indoors and outdoors to hangout but sadly no real lounge to hangout and meet other travelers. The public bath on the rooftop is just spectacular and feels pretty unusual, at least I haven't come across another property that has one at this price. In a way the whole experience had a sense of quiet luxury -- not at the scale of the Park Hyatt and the standard rooms are small but for the money I don't think you can do much better in Tokyo."

"Did not take breakfast but menu looked excellent."

"This is my second time staying at this wonderful hotel. 5 star all around. #1 hotel in Tokyo. Thank you for everything. See you next year.😃"

"The ease of access and cleanliness were clear stand outs. Walking straight to the room upon arrival (even though signage was not optimal) and getting straight back to the departure area after a good night's sleep in a bed was brilliant. "

"It was run by robots. If you're introverted, it's definitely for you. Location wasn't bad, a quick walk to the metro where you can go back into Tokyo or ride to the Terminal. About that... They only have a shuttle to the airport at 2 areas of the day, morning and late evening. If your flight is in between, you're SOL. However, they also have free luggage storage which is clutch if you wanna grab some last minute anime and head back after you checked out. All in all...a great place!"

"Had multiple delays so wanted a place to sleep for a couple of hours. Clean and convenient "

"Convenient and clean!"