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"Spa was great ..food could have been better"

"Overall it was very good. Comparitive to other ITCs , the staff was less proactive and food was less tastier."

"The room was nice and clean. We booked junior suite but was upgraded to deluxe suite room which was a nice gesture. The food was good and overall stay wise it was a nice comfortable stay. I would highly recommend this to anyone looking to stay in the city."

"Bridget was the most pleasant and helpful. She made the experience so pleasant. We had a mosquito situation outside the hotel, in the lobby and even in our room. She immediately got pest control to our room. And explained that the fumigation triggered the situation. The issue was not big compared to how she handled it professionally. We loved the breakfast. Rooms were clean and perfect. We felt very welcomed. Our kids loved the property and Bridget :) "

"This hotel needs a massive update. Our room is very dated and old, there was garbage in the corner, where the curtains are, and this was not removed and it is in general need of a massive upgrade. This is not what I expected of the Le Meridien brand. Also, the reviews do not reflect the current state of the hotel.. I would not recommend this and suggest it is a three star at best. Also, the food was not great. We ordered pakoras for lunch and they were cold. Staff were nice but no one went out out of their way. "

"ok"

"Property is lovely but the rooms need upgrade. Excellent food!"

"Yes. Good hospitality "

"I had booked this room for my father . When they reqched the hotel, the caretaker told him that no payment or booking had been received. After my dad showed the reciept and payment, the manager turned up about half an hour later . They told my father that a room wasn't available and asked my father for a 1000 Rs deposit for another room. My dad refused to pay any further sum, and informed them that if they did not arrange another room or refund the paid amount he would apporach the police . They were then made to wait another hour before another room was arranged ,which was of poor quality. We had paid for breakfast but nothing was arranged and no courtesy call or check by the owners of Nilgiri inn was done. This is a terrible experience for my Dad who's about 76 years old having to endure this fraud and torment especially from a so called trustable website like Hotel.com and booked through the proper means from UK. They "