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"Dinner and breakfast options are 6,7pm we requested 7pm just walk up around 6 to look around and realized everything was preset so my food was sitting there an hour before I eat kinda sucks "

"A nice place to rest, connect with people, and enjoy local tours around Nakatsugawa!"

"Lovely hotel and very friendly staff. Its annoying that they don't provide daily housekeeping etc. sheets dont need to be changed but I expect a hotel to clean the bathroom and make the bed."

"Friendly staff and nice atmosphere. Good onsen and comfortable bed. "

"The room was clean but a little old and a couple spots creaked. Staff was friendly and helpful. The gym/pool was not free even though i had a suite and the buffet had a good variety but it was hell to walk around. The open air bath was really far away and was given 1 water bottle because i was solo? Again, on a suite? There may seem to be a lot of issues but it was still better than most 4 star hotels."

"Staff are very nice, good service "

"It is a big hotel with lounge, fireplace and a large reception waiting area. Staff were friendly and onsens good! The buffet breakfast and dinner were great; with local selection as well as western. If you like to drink, there are beers, sake and wine too. "

"Staff were very friendly. The Kaiseki dinner and breakfast were very good!! One of the best onsen I enjoyed. It has many pools with different massage points. One of them has herbal health effect. Awesome! "

"Open air onsen was my favorite in this hotel. I went there early in the morning, it was rustic environment which I wanted. "