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"Morning front desk staff (male) wasn’t polite"

"I recommend hotels.com and all travellers to block this hotel Unprofessional and unhelpful staffs, long time uncleaned room Dirty and bad smelling bed sheets, dirty tissue box and mirror Staffs were not willing to solve problems and kept saying to tell me to give them time and wasted me more than one hour on the phone calls. To change the bed sheets, a woman just tried to change for one bed, and she said she could not change for both beds alone, she had to call another staff to help How unprofessional their staff are"

"I am solo traveling Japan and the room, staff, and location were amazing in my books. Room was very much adequate to my needs as I found myself exploring the city and outside of it. Staff were always welcoming and very communicative with me, and the area hosted a lot of good eat spots to try the local cuisine. "

"We stay in 2days. Staff was very kindly. Good location. I will be visit again in Jun."

"Breakfast was great and delicious. Close to Hakata station which is great also. It will be appreciated if extra fee for the hotel stay will be noted during the booking. Extra fee is not expensive but still it will be great if the fee is posted on their website. "

"Nice hotel with a good location in Fukuoka"

"Great stay!"

"Had a pleasant stay"

"Breakfast not offered in hotel but in restaurant 2 floors below the Lobby. Quality of food on offer 3 stars or below. We paid over $330 per night for a small room, old furniture, old carpets and mattresses on beds almost as hard as lying on bricks. This hotel in NO WAY deserves a 9.4 rating. We were very disappointed with the quality of this hotel. The only exceptional feature of this hotel was the staff. My advice is AVOID this hotel. "