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"K"

"Stayed here for 2 nights arriving from the US. Everything...I mean every aspect of the service, food, accommodations, facilities (including a gorgeous pool) were beautifully maintained and clean. The staff was always present and helpful to check on you and ask if you needed anything. I assure you, you will be very happy to stay here. When I needed help getting funds out of the ATM, an employee walked me up to the Four Points Marriott to use their ATM. (The issue was with my card not the atm) Beautiful stay!"

"Great room service. Nice staff. Super clean hotel. If I ever return to Kigali, I’ll definitely stay there again. "

"Fast internet. Fresh breakfast. Free room service delivery!"

"Polite and courteous staff. Clean rooms and good food."

"Historical property with poor room condition "

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"The airport shuttle was easy to find. The internet stayed fast."

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."