Exterior
Check availability

Reviews of Super OYO 494 EG Hotel

2 out of 5
Super OYO 494 EG Hotel
18 & 20, Jalan Setia Tropika 1/1, Taman Setia Tropika, Johor Bahru, Johor

Reviews

6.4
Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 5 out of 23 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amirludin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and near to all facilities.
Stayed 1 night in Jan 2024
Response from Ammy on 25 Feb 2024
Glad to see that you have rated us positively, Amirludin! Do give us more chances to delight you in the future. Regards, Noah.

10/10 Excellent

Moganakumaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2023
Response from Ammy on 23 Jan 2024
Hi, Moganakumaran! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Shaik

Stayed 1 night in Sep 2023
Response from Ava on 12 Oct 2023
Hi, Shaik! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

6/10 Okay

MUHAMMAD AMMAR

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
ok
Stayed 2 nights in Jul 2023
Response from Tim on 15 July 2023
Thank you so much for the perfect ranking, Muhammad! Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead. Regards, Tim

6/10 Okay

Wendy Vanessa

Disliked: Cleanliness, staff & service
Facing main road the window are broken hence cant even close and noisy at night
Stayed 1 night in Apr 2023
Response from Ammy on 13 Apr 2023
Hi, Wendy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

6/10 Okay

anderson

Business traveller, Travelled with group
Liked: Staff & service
Condition can be improve
Response from Ammy on 27 Dec 2022
Hi, Anderson! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

4/10 Poor

Nor Hazli

Stayed 1 night in Apr 2022
Response from Jane on 8 May 2022
Hi, Nor! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an experience
One of the worst hotel i ever stayed in. Rude receptionist who check every people going into her hotel. May it closee soon and pls stop recommend this hotel to any guest anymore
Stayed 1 night in Jan 2022

2/10 Terrible

Nor Hazli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Poor service
Stayed 2 nights in Nov 2021
Response from Jackson on 8 Nov 2021
Sorry for the hassle you faced, We have taken note of the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jackson

10/10 Excellent

Mis

Stayed 2 nights in Feb 2020
Response from Rehana on 1 May 2020
Hi, Mis! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Rehana

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Zara on 19 Nov 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

8/10 Good

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Property owner not attentive to request posted in Expedia...
Stayed 1 night in Oct 2019
Response from Joey on 21 Nov 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Joey

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small but comfortable room
Stayed 2 nights in Aug 2019
Response from Zara on 19 Aug 2019
Thank you so much for the wonderful rating, Be assured, we’ve marked a note of this concern to ensure comfortable and relaxing stay ahead :) Regards, Zara

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived there was no water. There was a water cut in JB. However the hotel did not inform me in advance. I could have cancelled the booking and made other arrangements. When I queried why they didn't inform me, the receptionist said the online booking staff had emailed me. I told her I only received one email from Expedia and one SMS from the hotel. Both were to confirm the booking. That's it. What a big fat liar! And then there's no Wi-Fi in the room even though it said so on the site. The towel rack in the bathroom was coming off the wall. And to top it all off, there was no electricity in the morning because the fuse box blew out. Shockingly bad hotel. No apologies and no compensation. WE WILL NOT BE COMING HERE AGAIN!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
we didnt like the place we expedted something like the pictures and it nothing like that
Stayed 13 nights in May 2019
Response from Cheshta on 25 June 2019
Hi, We're sorry to see that you're dissatisfied with our services. Be assured, we'll strive day and night to make sure your future visits are more comfortable and relaxing one ahead 🙂 Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Apr 2019
Response from Alex on 26 May 2019
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Alex

4/10 Poor

Rishi zam

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Megha on 27 Feb 2019
Hi, Rishi! We're sad to see that you're not satisfied with our services. Be assured, we'll strive day and night to ensure a comfortable stay in the future. Regards, Megha

8/10 Good

Zaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Jan 2019
Response from Ritesh on 15 Feb 2019
Glad to see that you have rated us super, Zaty! Hope to serve you soon with an even more happening stay.Regards, Ritesh

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Ritesh on 2 Jan 2019
Hi, Guest! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Ritesh

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a little clean. Staffs in this hotel is kind but the room is a little small and a little dark and no window. In addition, bus stop and station is not near this hotel, so guests must go this hotel by taxi or car. And you pay 50RM per one stay as deposit. Deposit is returned by staffs when staffs finish checking your room.
Stayed 1 night in Apr 2024

10/10 Excellent

Ezza

Stayed 1 night in Oct 2023
Response from Ammy on 23 Jan 2024
Thanks for the positive rating, Ezza! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

LUEN

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ammy on 23 Jan 2024
Hi, Luen! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

georgeson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Joey on 4 May 2023
Sincere apologies, Georgeson ! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey