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Reviews of Capri by Fraser Johor Bahru

4 out of 5
Capri by Fraser Johor Bahru
Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru, Johor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 533 out of 822 reviews" "
Rating 8 - Good. 221 out of 822 reviews" "
Rating 6 - Okay. 27 out of 822 reviews" "
Rating 4 - Poor. 24 out of 822 reviews" "
Rating 2 - Terrible. 17 out of 822 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jiaxin Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean spacious room, lovely and modern, was very happy with my stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Shanmugam

Liked: Cleanliness, staff & service, property conditions & facilities
Thoughtfully renovated comfy place. Shower, mirror, sofa, bed, cabinets, kitchen area all were so good..huge toilet size with long mirror with lights..
Stayed 2 nights in Apr 2024

10/10 Excellent

Samsiah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel very very comfortable here and cosy. The room and the toilet especially are very clean. Even the rest of my family love this place. We will definitely book this hotel again for our next trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Yeo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well maintained n the room was very clean. Staff are friendly & prompt in their services. A very comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashlynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms area clean, but there is no shop around the hotel within walking distance. No convenience stall and not much food variety on the cafe
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Ashlynn,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Dianah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were clean. Amenities in the room were great as well. I love that it has kitchenette which makes it more convenient. Overall a great value for money.
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Dianah,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Dianah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spacious and clean. Staff were friendly and approachable. Parking is convenient as well. Overall, a value for money!
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Dianah,Thank you for sharing this review of your experience following your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay and have been impressed by our team. We look forward to welcoming you back soon.

8/10 Good

Tomohiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
shower room door cannot close properly since door and floor tile is crashing.
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Tomohiro,Thank you for sharing your review, and thank you for staying at Capri by Fraser, Johor Bahru during your visit to JB. We are pleased that you have an overall pleasant stay with us. However, as you have pointed out, there is still room for improvement, and we have shared your review with the respective department heads, for immediate improvement, for our valuable guests, like yourself. Thank you for your time in sharing this review and we look forward to welcoming you back soon.

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, gave off a comfortable feeling upon stepping in the room. Beds was clean,towel was clean, toilet and shower area was clean and spacious. The only down point is the toilet bowl gave off odour at the start but after half a day the odour dispensed. In a nut shell the room and environment is quite good and would definitely chopse this accomodation when re visiting JB
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear vincent,Thank you for sharing your review, and thank you for staying at Capri by Fraser, Johor Bahru during your visit to JB. We are pleased that you have an overall pleasant stay with us. However, as you have pointed out, there is still room for improvement, and we have shared your review with the respective department heads, for immediate improvement, for our valuable guests, like yourself. Thank you for your time in sharing this review and we look forward to welcoming you back soon.

10/10 Excellent

Benjamin, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is cery helpful. Especially Naren. He guided me to the best restaurants neaby the hotel. Excellent
Stayed 3 nights in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Benjamin,Thank you for sharing this review of your experience following your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay and have been impressed by our team. We look forward to welcoming you back soon.

10/10 Excellent

Halida Inderaty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Halida Inderaty,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Khairiana

Liked: Cleanliness, property conditions & facilities
The facilities and sahur dining were great
Stayed 1 night in Mar 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Khairiana,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

6/10 Okay

Kok Meng Michael, Singapore

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Kok Meng Michael,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Koh Leng

Stayed 2 nights in Mar 2024

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Jacky, Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Chee Yong

Stayed 1 night in Mar 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Chee Yong,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frequent stay, good service, well maintain, consistent service.
Stayed 1 night in Mar 2024
Response from Best regards, Your Capri by Fraser Team on 17 Apr 2024
Dear Eugene,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Shereen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back!!
Stayed 1 night in Mar 2024
Response from Best regards, Your Capri by Fraser Team on 17 Apr 2024
Dear Shereen,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Best regards, Your Capri by Fraser Team on 17 Apr 2024
Dear Muhammad,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best regards, Your Capri by Fraser Team on 17 Apr 2024
Dear Corrine,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

8/10 Good

Yuan Long

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service food was so so
Stayed 1 night in Feb 2024
Response from Best regards, Marketing Manager on 17 Apr 2024
Dear Yuan Long,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. We look forward to welcoming you back for another great stay soon.

6/10 Okay

Johannes, Singapore

Liked: Staff & service, amenities, property conditions & facilities
This is my third time staying here and I generally enjoy staying at this hotel. This time unfortunately it seemed that my room hadn't been cleaned properly. There was still food from from the previous occupant in the fridge and the shower had quite a few hairs in it.
Stayed 2 nights in Feb 2024

2/10 Terrible

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no shower gel refill
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. I used all the facilities including the gym, pool, and laundry. All were excellent. What makes this hotel is the staff. Very helpful and kind. Will stay again
Stayed 5 nights in Jan 2024

4/10 Poor

Serena

Stayed 1 night in Jan 2024

8/10 Good

Tay

Stayed 2 nights in Jan 2024

10/10 Excellent

Khoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities However the parking could be a little confusing.

2/10 Terrible

Cheow C Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dispaointmen
The stay was ok but was disappointed as they even bother to assist nor reply to my request to assist to get a birthday cake and flowers for my spouse birthday
Stayed 2 nights in Jan 2024

10/10 Excellent

Samsiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far i love the spacious room with pantry corner, with nice view outside and the room was very clean. The staff were nice, courteous and very helpful. In fact i just recommended this hotel to my siblings for our next trip. Thank you Capri.
Stayed 1 night in Jan 2024

10/10 Excellent

LIM

Stayed 2 nights in Jan 2024

2/10 Terrible

Morgan

Travelled with family
Disliked: Property conditions & facilities, room comfort
This place is garbage stay away
Noisy hallways, randomly left us on 6th floor and other half of family on 29th, we booked last minute and then tried to cancel second night wouldn’t consider, construction and noise outside, horrible views, only thing nearby is immigration border crossing. Never again
Stayed 2 nights in Jan 2024

10/10 Excellent

Kian Woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property Near Causeway
Well appointed property that's just next to Malaysian CIQ. Room was big and comfortable and it looked very new. Price was very reasonable for what I experienced.
Stayed 1 night in Jan 2024

10/10 Excellent

sally

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous and comfortable
Fabulous hotel- an oasis after our bus journey from Singapore airport on a very busy Friday evening! Very comfortable bed and everything provided.
Stayed 1 night in Jan 2024

8/10 Good

SOON SAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nooraini Bte

Stayed 2 nights in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the on going RTS construction activities beside the hotel, I have stayed at Capri for more than 5 times this year whenever I visit JB.
Stayed 2 nights in Dec 2023

8/10 Good

Darryl

Stayed 1 night in Dec 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Noraidah, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious place with a spacious bathroom. Well maintained and clean. Near to malls.
Stayed 1 night in Dec 2023

10/10 Excellent

Ziyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Woodlands Customs. Shuttle bus should go to more placea though

10/10 Excellent

NOOR HIDAYAH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. No near the busy road!
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay - Not Recommended
Firstly, it is very difficult to reach the hotel. It’s too near for Grab (driver was upset), too difficult and dangerous to walk over. Shuttle bus not working due to “breakdown”. Secondly, the sink and shower area draining has issue. Called the reception and was first sent housekeeping then the “engineer”. Engineer brought a plunger and the sink has a lot of gunk coming out. Gross. As for the shower area, nothing came up and drainage issue still persist. Tried showering and the water level was above ankle. Called again and engineer came - he mentioned that all other rooms faced the same issue, even after we showed them the video of the flooding. Do not book unless you are ok with your shower area flooding. Thirdly, toilet and sofa is pretty dirty. Used a tissue to wipe the sink area and it turned grey. Sofa wise, has a lot stains and spots. Lastly, do note that at 5.50am, there will be loud sound that last for 30mins or so. Loud enough to keep us up for the entire period. You should write this in the hotel description so that we can avoid booking
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 1 night in Dec 2023

8/10 Good

Jojo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be improved
Stayed 1 night in Dec 2023

6/10 Okay

Amanina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was professional, place was clean. The issue was the design and facilities. Eg, the drawrr above the kitchenette sink was too short, and kept bumping into it when washing hand. The guest lift and service lifet and carpark basement had no ventilation. Lift felt dangerous when there were many guests in the lift as there was no air flow inside.
Stayed 2 nights in Dec 2023

10/10 Excellent

Miao Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Clean and comfortable hotel. Staff are friendly and helpful towards us! Enjoyed my stay here. Located within walking distance to CIQ and City square / JBCC if you don’t mind jay walking for 5mins. Recommend to take grab if travelling with kids.
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina Siew Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dane

Liked: Cleanliness