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Reviews of Kloofzicht Lodge & Spa

5 out of 5
Kloofzicht Lodge & Spa
Kromdraai Road, Muldersdrift, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 48 reviews" "
Rating 8 - Good. 14 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryno

Stayed 1 night in Jan 2023
Response from Grace Kobe on 25 Jan 2023
Dear Ryno Thank you, the feedback.Kind regards

6/10 Okay

Cornelius

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Maintenance not up to standard
Outside shower area / garden shocking , not cleaned in months !!
Dust …!
Dust ….!
2 different chairs with one elapadated
Stayed 1 night in Dec 2022
Response from Grace Kobe on 5 Jan 2023
Dear Cornelius Thank you for the feedback.We have emailed to the Lodge management.Kind regards

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Response from Grace Kobe on 28 Dec 2022
Dear Michael Thank you for your feedback.Kind regards

2/10 Terrible

Fungai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Grace Kobe on 20 Dec 2022
Dear Fungai Thank you for your feedback.

8/10 Good

CGD

Stayed 1 night in Oct 2022
Response from Claudia Botha on 18 Oct 2022
Good Day CGD,Thank you for taking time out of your schedule to provide a good review regarding your stay at Kloofzicht Lodge. Looking forward to welcoming you in the near future.Kind Regards Claudia Botha

10/10 Excellent

Praneal

Stayed 1 night in Oct 2022
Response from Claudia Botha on 11 Oct 2022
Good Day PranealThank you for taking time out of your schedule to provide a great review regarding your stay at Kloofzicht Lodge.We hope to see you in the near future.Kind Regards Claudia Botha

2/10 Terrible

Joy

Stayed 1 night in Sep 2022
Response from Grace Kobe on 21 Sept 2022
Dear Joy Thank you for the feedback to assist the Lodge to improve the service.

10/10 Excellent

Saskia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful getaway
It is so peaceful and tranquil. We were there for a wedding and we absolutely loved it! Gardens are so clean and beautiful. Recommended for a quiet / romantic getaway.
Stayed 2 nights in Apr 2022
Response from Grace Kobe on 17 May 2022
Dear Saskia Thank you for the feedback. We have forwarded your feedback to the Lodge.

10/10 Excellent

Mdu

Liked: Cleanliness, staff & service, room comfort
Beautiful
Top notch form of out of town experience
Stayed 1 night in Apr 2022
Response from Grace Kobe on 17 May 2022
Dear Mdu Thank you for the feedback. We have forwarded your feedback to the Lodge. Kind regards

8/10 Good

Gregory

Stayed 1 night in Mar 2022
Response from Grace Kobe on 23 Mar 2022
Good afternoon Thank you for the feedback. We are looking forward in assisting you with your future booking. Kind regards Grace Kobe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Privacy and Fantastic Food!
What I thoroughly enjoy about staying @ Kloofzicht Lodge is the privacy that it offers. You will probably only see other people at Dinner - which is perfect!! The food is 100% amazing, their Chef is Top Notch!! If I could, I would lick the plates, it is that scrumptious!!
Stayed 2 nights in Dec 2021
Response from Grace Kobe on 31 Dec 2021
Good afternoon Thank you for the feedback. We have emailed your message to the Lodge. We are looking forward in assisting you with your future booking. Kind regards

8/10 Good

Mark

Stayed 2 nights in Oct 2021
Response from Grace Kobe on 2 Nov 2021
Good day Looking forward in assisting you with your further bookings. Kind regards

8/10 Good

Hitomi

Stayed 1 night in Sep 2021
Response from Grace Kobe on 13 July 2022
Dear Hitomi Thank you for the feedback. We are looking forward in assisting you with your future booking.

10/10 Excellent

Lyndal

Stayed 1 night in Sep 2021
Response from Grace Kobe on 2 Nov 2021
Good day Looking forward in assisting you with your further bookings. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful but negligent
The location and the resort is stunning. Sadly they are negligent with Corvid Protocols. Guests are not screened when they are checking in. No sanitizers (none in the rooms and dining tables). The rooms do not have seals to confirm if the rooms have been sanitized. Outside guests come in for breakfasts and use the same buffet area as the hotel guests. It could be a corvid spreader. Rooms need to be upgraded. Better lighting is needed. Cannot read at night. Wifi is very poor.
Stayed 2 nights in Sep 2021
Response from Grace Kobe on 2 Nov 2021
Good afternoon Thank you for the feedback. We have emailed to the Lodge. Kind regards

4/10 Poor

Tracy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Experience not equivalent to 5-star expectation
Whilst I understand we’re in lockdown with certain restrictions, I was truly disappointed. 1) They offer room service however all meals were served in polystyrene takeaway containers and cold. For a 5-star establishment I would have at least expected them to have left a plate per person (as experienced in another hotel), even to wash the plates ourselves. No cutlery was delivered on the first night until requested, and also no salt & pepper. 2) Showering was extremely unpleasant in that hardly any water came out of the shower head leaving only the option to bath. I’m not sure if there was something faulty with the shower head or if this was a water saving action taken, but water pressure was fine in the bath and sink. 3) The glass sliding door is jammed and extremely difficult to open. My son had to force the door open every day which made an extremely loud screeching sound, surely disturbing the guests around us. This is supposed to be an emergency exit, as per the safety information provided, however it’s extremely difficult for a woman to open. We did however have a very pleasant treatment at the Spa, which together with the beautiful scenery, were the only parts we truly enjoyed. I could say that the food issue is related to lockdown (unusual circumstances) however the lack of proper maintenance relating to the shower and sliding door isn’t so.
Stayed 2 nights in Jul 2021
Response from Grace Kobe on 15 July 2021
Good afternoon, Thank you for your feedback, your concerns has been forwarded to Kloofzicht Lodge directly. Kind regards

10/10 Excellent

Irshaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at its best
We loved everything about Kloofzicht, friendly staff, amazing location, and the highlight of the trip was the food, the chef went out of his way to make us a special vegetarian menu and it was amazing. Thank you, will definitely recommend Kloofzicht to anyone looking for 5 star treatment.
Stayed 2 nights in Jun 2021
Response from Grace Kobe on 13 July 2022
Dear Irshaad Thank you for the feedback. We have emailed your feedback to the Lodge.

10/10 Excellent

vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
amazing
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great place, beautiful views, spacious rooms. Room itself was clean but there were cigarette buts everywhere on the property, including on our veranda, it didnt feel very tidy or clean. Swimming pool was very dirty, unclear if it was out of order because of COVID but then there should have been a sign. When we asked if the kids could swim, the staff was not even sure. For the price of the room, would have been nice if there would have been more than 1 rusk at the coffee station.
Stayed 2 nights in Apr 2021
Response from Grace Kobe on 13 July 2022
Good mirning Thank you for your feedback We have emailed your feedback to the Lodge. Kind regards Grace Kobe

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Grace Kobe on 13 July 2022
We are looking forward in assisting you with your future bookings.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Grace Kobe on 13 July 2022
We are looking forward in assisting you with your future bookings.

10/10 Excellent

CF

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP
Excellent service!! Neat, beautiful place. Will defenitely visit again!!
Stayed 1 night in Oct 2020
Response from Grace Kobe on 13 July 2022
We are looking forward in assisting you with your future bookings.

4/10 Poor

Helena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shortage of Staff/Overloaded Staff
Room catered for 2 people (we were 3). Phoned to get extra robe. Next day-towels for only 2. No swimming pool towels-had to use room towels (for 2!!) Soaking wet towels. Door latch broken, Housekeeping just don't respond/get back to you. Drinks order took over 90minutes to deliver.Staff very short/over-loaded and not coping. Housekeeping only got to our unit at 16h00 at which we told them to not worry about cleaning.
Stayed 2 nights in Sep 2020
Response from Grace Kobe on 13 July 2022
Good morning Thank you for the feedback. We have emailed your feedback to the Lodge.

8/10 Good

Tsholofelo

Liked: Staff & service
Great but not 5 star.
The stay was good, but I would not classify it as a 5 star hotel, not by a long short. The furniture is old and has scuffings or chips . The mini bar was not stocked, not even with coke or water. No snacks, nothing. Had to drive out the following day to grocery shop. The staff service was great and I also enjoyed the spa. The scenery is also excellent.
Stayed 2 nights in Sep 2020
Response from Grace Kobe on 13 July 2022
Dear Tsholofelo Thank you for the feedback. We have emailed your feedback to the Lodge. Kind regards Grace Kobe

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Grace Kobe on 13 July 2022
Dear Michelle Thank you for the message. We are looking forward in assisting you with your future bookings.

10/10 Excellent

Tladi Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Grace Kobe on 13 July 2022
Dear Tladi Thank you for the message. We are looking forward in assisting you further with your future bookings.

10/10 Excellent

Ashveer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Galatia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

SJ, Singapore

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The people staying in accommodation are treated poorly and basically ignored as they cater towards "functions". Music is played which can be heard throughout the estate. Managers are rude, unhelpful, disrespectful and actually have no idea how to manage accommodation(Selena has absolutely no clue on customer service, and came with lies and excuses). Music is turned off whenever they feel like. Both nights the music was turned an hour after they said it would be. Every manager had a different story and supposedly it takes a long time to turn off/down music. The venue is beautiful but it is not for a weekend away as they don't care about your accommodation fee, functions pay much more. Such a waste of such a beautiful and prestine location.
Stayed 2 nights in Dec 2019

6/10 Okay

Judy

Liked: Room comfort
Spectacular Nature in down to earth accomodation
The scenery is stunning, we arrived late at night and the security ignored us and never greeted. Reception staff was friendly and very helpful. We booked a family suite which was roomy but badly lit even during the day, the room requires an upgrade(bit outdated). Bathroom blinds were dusty, carpets in room also looked a bit dirty but otherwise it was nice and quiet and we were awaken by nature which is great. I was disappointed at Breakfast as I specified with my booking that Im allergic to gluten, wheat and dairy and no preparation was done and no one at the restaurant was aware or prepared for it. Luckily I travelled with my own Rice Milk but they had to look for crackers for me. Staff is very friendly but they need to just work on the above.
Stayed 1 night in Dec 2019

6/10 Okay

Lyn

Liked: Room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up To scratch , No issues
Stayed 1 night in Sep 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great break from the city
The setting is fabulous and only a short 30 minute drive from Joburg. The breakfast buffet is good. The bistro has the best views, but the food is average and over priced. R125 for an awful children’s margarita pizza! There is no room service, which is surprising considering it is a 5* resort. Other than that the resort is great and we thoroughly enjoyed ourselves.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful weekend break
The rooms were spacious and the staff incredibly friendly -The staff at reception were happy to accommodate requests e.g late check out The venue is very peaceful and the buffet options should satisfy most tastes -good getaway from City Stresses or breakaway for the family Only drawback is that the WIFI was non existent although free wifi is advertised -rather just take a break from tech and read a book/reconnect with family
Stayed 1 night in Aug 2019

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the room is amazing. This gem just outside Joburg which allows you to feel like you are in the bush but have the conveniences of civilisation quite close by. Room was great with a gas fireplace. The room could be improved by better lighting but all in all good stay.
Stayed 3 nights in Aug 2019

2/10 Terrible

Annelisa

Disliked: Staff & service, room comfort
Never coming back
I am so glad I came here on my own before bringing our entire team. Check in was a bit of a mess up, got to my room to only find that i’d been moved to a different room. A 4* establishment that DOES not offer room service. Dinner was ok but the dessert was terrible and returned it even though I had paid for it. I didn’t even bother trying breakfast. There’s camping chairs on the veranda and plastic couch in the room??? What a disappointment!!!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
Friendly staff, excellent facilities, beautiful scenery
Stayed 1 night in Jun 2019

8/10 Good

Kurwakumire

Liked: Property conditions & facilities
Sleepless Night
We had a sleepless night with a bat in our room. Dinner and Breakfast was superb thanks to be Chef
Stayed 1 night in Apr 2019

4/10 Poor

Karen

Disliked: Property conditions & facilities
For a solo person there is no area to have a quiet drink. You cater for congresses. Please have some sitting and seating area outside in your beautiful space in front of the dining room. Food was excellent. Again to have music that is so load! Ambiance lacks. My room was in a bad state. Curtainrings broken and furniture in a bad condition. You need to look at not overusing only one room which I am sure was mine. My room was only serviced 3.30 the following day. For the price I was looking for something better. The Spa was a good experience. Sad that pool was out of order. The showerhead at spa needs looking at. Overall a bad experience at the hotel within such a terrific space. You have it all just up your game.
Stayed 2 nights in Jun 2019

10/10 Excellent

MAHOMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed thanks
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Peaceful retreat. Room size is excellent and well equipped. Breakfast was good too. Cant wait to return
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless!
Beautiful location, large room with elegant furnishings, friendly service. Relaxing on the balcony while game strolled past was a heavenly experience. Breakfast was delicious. All in all, a simply faultless stay!
Stayed 1 night in Jan 2019

8/10 Good

Darshana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joyful
Just a few hiccups which were address with management, apart from that we had an exceptional and pleasant stay. Without any doubt Kloofzicht is now one of our favourite leisure establishments we enjoyed the beautiful scenery and what a relief to walk in such a quiet and peaceful environment, such exceptional views with a calming effect. Thank you to the welcoming staff and excellent service, rooms were kept clean. The A la Carte dinner was surprisingly exceptional accompanied by a great treat of a selection of desserts. Fly-fishing clinic was an extra special activity to top up our lovely stay. We had a pleasant stay and look forward to our next visit. Thank you.
Stayed 2 nights in Nov 2018

10/10 Excellent

George

Amazing
Amazing location, great staff, and excellent meals. The prices were reasonable for the quality. The biggest issue was the thatched roofs on the guest rooms - any noise outside was easy to hear especially load talking from people walking past the rooms.
Stayed 2 nights in Sep 2018