Exterior
Check availability

Reviews of Birchwood Hotel and OR Tambo Conference Centre

4 out of 5
Birchwood Hotel and OR Tambo Conference Centre
44 Viewpoint Road, Bartlett, Boksburg, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 441 reviews" "
Rating 8 - Good. 144 out of 441 reviews" "
Rating 6 - Okay. 37 out of 441 reviews" "
Rating 4 - Poor. 18 out of 441 reviews" "
Rating 2 - Terrible. 10 out of 441 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Service was poor.
Stayed 2 nights in Apr 2024
Response from Reservations Manager on 29 Apr 2024
Dear Paul,Thank you for your feedback. We deeply apologize for the inconveniences. Please send us an email to understand better where we failed to assist you.Thank you kindly

10/10 Excellent

Cynthia, Breezy Point

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this accommodation! We booked on the recommendation of a colleague and will FOR SURE be back next time we are in the Joburg area ! The accommodations were great….the staff was amazing and SO helpful, and the food was fantastic ! Job well done !!
Stayed 1 night in Mar 2024
Response from Reservations Manager on 18 Mar 2024
Dear Cynthia,Thank you !! We appreciate your feedback.Kind Regards

10/10 Excellent

Matshidiso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about birchwood
Stayed 1 night in Mar 2024
Response from Reservations Manager on 4 Mar 2024
Dear Matshidiso,Thank you kindly for your feedback and look forward to welcome you back in the near future,Kind regards

8/10 Good

Faith

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservations Manager on 29 Feb 2024
Dear Faith,Thank you for your feedback. We appreciate it !!Kind Regards

8/10 Good

Troy

Stayed 1 night in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Troy,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Ernest

Stayed 1 night in Jan 2024
Response from Reservations Manager on 21 Mar 2024
Dear Ernest,Thank you for your feedback and looking forward to welcome you back in the near future.Kind Regards

10/10 Excellent

Paul

Stayed 2 nights in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Paul,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Dube

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay. Al the facilities that you need available
Stayed 5 nights in Dec 2023
Response from Reservations Manager on 29 Feb 2024
Dear Dube,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Janaka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport, staff was very hospitable and spacious rooms. There is a spa and buffet options.
Stayed 3 nights in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Janaka,Thank you for your feedback. We appreciate it !!Kind Regards

8/10 Good

Savasen

Stayed 1 night in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Savasen,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Mr JF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot began to express how pleased my husband and I were to stay at Birchwood. Everything about Birchwood was excellent and all of staff were excellent. From checking in to our departure. Nothing was too much of an effort. Just absolutely brilliant. We would certainly recommend Birchwood to all of our friends and family visiting South Africa. We look forward to our next visit and will definitely not be staying anywhere other than at the Birchwood ⭐️⭐️⭐️⭐️⭐️
Stayed 18 nights in Dec 2023
Response from Reservations Manager on 29 Feb 2024
Dear Mr JF,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear James,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

MANASA

Liked: Property conditions & facilities, room comfort
great
it was superb
Stayed 1 night in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Manasa,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Thembi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations Manager on 29 Feb 2024
Dear Thembi,Thank you for your feedback. We appreciate it !!Kind Regards

10/10 Excellent

Mxolisi

Stayed 1 night in Dec 2023

10/10 Excellent

Aziz

Stayed 1 night in Dec 2023

4/10 Poor

Bimal

Disliked: Amenities, property conditions & facilities
Carpets to dusty due to gardens not watered. Poor quality hand soap and wash . Only 2 towels. 1 bottle water for a couple.for a rate of R1499 one night not impressed at all.
Stayed 1 night in Nov 2023
Response from Reservations Manager on 29 Nov 2023
Dear Bimal,Thank you for your feedback. Please accept our apologies for the inconveniences. We will inform to the Directors of the Hotel your comment and observations.Kind Regards

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and good sleep and food
Lots of room and over 600 to pick from! Helpful staff and good steak at the Grill Restaurant. A bit noisy if the wind blows as it forces the jets to takeoff over head the resort.
Stayed 1 night in Nov 2023
Response from Reservations Manager on 22 Nov 2023
Dear Chris,Thank you !! we appreciate your feedback.Kind Regards

10/10 Excellent

Gaspar

Stayed 2 nights in Nov 2023
Response from Reservations Manager on 16 Nov 2023
Dear Gaspar,Thank you !!. We appreciate your feedbackKind Regards

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2023
Response from Reservations Manager on 16 Nov 2023
Dear Carlos,Thank you !!. We appreciate your feedbackKind Regards

6/10 Okay

IMRAAN

Stayed 2 nights in Nov 2023
Response from Reservations Manager on 15 Nov 2023
Dear Imraan,Thank you kindly for your feedback.Best Regards

10/10 Excellent

Angel

Stayed 3 nights in Nov 2023
Response from Reservations Manager on 12 Nov 2023
Dear Angel,Thank you for your feedback.Kind Regards

10/10 Excellent

GIFT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe , quiet , serene , easy parking , enjoyable
Stayed 1 night in Nov 2023
Response from Reservations Manager on 12 Nov 2023
Dear Gift,Thank you kindly for your feedback.Kind Regards

6/10 Okay

Joshua

Stayed 1 night in Nov 2023
Response from Reservations Manager on 6 Nov 2023
Dear Joshua,Thank you, we appreciate your feedback.Kind Regards

10/10 Excellent

Nkeng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Oct 2023
Response from Reservations Manager on 1 Nov 2023
Dear Nkeng,Thank you kindly for your feedback.

10/10 Excellent

Phinius

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Reservations Manager on 1 Nov 2023
DearPhinius,Thank you !!. We appreciate your feedback.Kind Regards

6/10 Okay

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in is a mess at this hotel. They completely lost some of my reservations and cancelled the second day of another because the person arrived late on the first day. It took hours on multiple calls with Hotels.com to get everyone checked in, as well as a refund for the woman who had to pay for the room she had prepaid for through Hotels.com.
Stayed 1 night in Oct 2023
Response from Reservations Manager on 28 Oct 2023
Dear Cindy,Thank you for you feedback. We will investigate further with Expedia (Hotels.com). Please accept our apologies for the inconveniences.Kind Regards

8/10 Good

Zandile

Stayed 1 night in Oct 2023
Response from Reservations Manager on 28 Oct 2023
Dear Zandile,Thank you for your feedback.Kind Regards

6/10 Okay

Masesi

Stayed 1 night in Oct 2023
Response from Reservations Manager on 28 Oct 2023
Thank you for your feedback.Kind Regards

10/10 Excellent

Jacques

Stayed 1 night in Sep 2023
Response from Reservations Manager on 3 Oct 2023
Dear Jacques,Thank you !!. We appreciate your feedback.Kind Regards

10/10 Excellent

Darren

Stayed 1 night in Sep 2023
Response from Reservations Manager on 3 Oct 2023
Dear Darren,Thank you !!. We appreciate your feedback.Kind Regards

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reservations Manager on 3 Oct 2023
Dear Cindy,Thank you for your feedback !!Kind Regards

8/10 Good

Heimar

Stayed 1 night in Sep 2023
Response from Reservations Manager on 3 Oct 2023
Dear Heimar,Thank you !!. We appreciate your feedback.Kind Regards

8/10 Good

Cindy

Stayed 2 nights in Sep 2023
Response from Reservations Manager on 3 Oct 2023
Dear Cindy,Thank you !!. We appreciate your feedback.Kind Regards

6/10 Okay

Cindy

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Reservations Manager on 1 Oct 2023
Dear Cindy,Thank you we appreciate your feedback.Kind Regards

10/10 Excellent

GIFT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and serene
Stayed 1 night in Sep 2023
Response from Reservations Manager on 1 Oct 2023
Dear Gift,Thank you, we appreciate your feedback.Kind Regards

10/10 Excellent

Dr Solomuzi Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reservations Manager on 29 Sept 2023
Dear Dr Solomuzi,Thank you for your feedback. We appreviatte it.Kind Regards

8/10 Good

Emma

Business traveller
Liked: Cleanliness, property conditions & facilities
I like what has been picked above, however, I find the environment is so remote because the facilities in the room are very basic compared to the amount of money, for instance when I came in there was no TV remote control but when I called for support, the TV itself was not in use, They repaired it but unfortunately the TV channels do not have substantive material to watch such as news. While there are some renovations of the facility from the last after my last visit but the service is not up to standard in my view to the extent that rooms lack basic things like shower cap and other small items to make life easier for guests
Stayed 1 night in Sep 2023
Response from Reservations Manager on 18 Sept 2023
Dear Emma,Thank you again for your feedback. Please accept our apologies for all the inconveniences.We will address these matters today with the General Manager.Kind Regards

8/10 Good

Carin

Stayed 1 night in Sep 2023
Response from Reservations Manager on 14 Sept 2023
Dear Carin,Thank you kindly for your feedback and looking forward to welcome you back.Kind Regards

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations Manager on 28 Aug 2023
Dear Pierre,Thank you !!!.. we appreciate your feedback.Kind Regards

6/10 Okay

ANNAH LONDEY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Reservations Manager on 23 July 2023
Dear Annah,Thank you, we appreciate your feedback. Please let us know kindly what went wrong during your stay.Kind Regards

10/10 Excellent

JA

Stayed 1 night in Jul 2023
Response from Reservations Manager on 22 July 2023
Dear JA,Thank you !!!. We appreciate your feedback.Kind Regards

10/10 Excellent

Wai Sze

Stayed 2 nights in Jul 2023
Response from Reservations Manager on 22 July 2023
Dear Wai,Thank you !!!. We appreciate your feedback.Kind Regards

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Reservations Manager on 19 July 2023
Dear Karen,Thank you, we appreciate your feedback.Kind Regards

10/10 Excellent

Hildah

Stayed 3 nights in Jul 2023
Response from Reservations Manager on 10 July 2023
Dear Hildah,Thank you !!. We appreciate your feedback.Kind Regards

10/10 Excellent

T F

Stayed 2 nights in Jul 2023
Response from Reservations Manager on 6 July 2023
Dear TF,Thank you, we appreciate your feedback.Kind Regards

2/10 Terrible

Peter

Stayed 1 night in Jun 2023
Response from Reservations Manager on 30 June 2023
Dear Peter,Thank you for your feedback. Please accept our apologies for any inconveniences. Kindly if you could let us know what went wrong, we will appreciate it.Kind Regards

10/10 Excellent

Thandeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay. Clean and the shuttle service between buildings is also amazing. Staff was amazing from reception, shuttle drivers etc.
Stayed 1 night in Jun 2023
Response from Reservations Manager on 27 June 2023
Dear Thandeka,Thank you kindly for your feedback.Kind Regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Reservations Manager on 13 June 2023
Dear LindaThank you for your feedback !!

10/10 Excellent

Tryphina

Stayed 1 night in Jun 2023
Response from Reservations Manager on 13 June 2023
Dear Tryphina,Thank you for your feedback!!!