Family Hotels & Resorts in Joetsu from AU$72

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!"

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"