Exterior

Reviews of Sheraton Jinzhou Hotel

4.5 out of 5
Sheraton Jinzhou Hotel
68 Keji Road, Songshan New District, Jinzhou, Liaoning

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place that i stayed for a few times,unfortunately the swimming pool not available again due to maintenance.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location,nice city view. Close wanda plaza is nice for shopping,eating.
Stayed 1 night in Jun 2022

10/10 Excellent

Yixuan

Stayed 1 night in Dec 2020
Response from 锦州喜来登酒店 on 6 Jan 2021
尊敬的客人,感谢您对锦州喜来登酒店一如既往的支持!您的满意,就是对我们最大的鼓励,酒店全体同仁将再接再厉,力争为每一位客人提供最优质的服务,打造卓越入住体验,真诚期待并欢迎您下次光临!

6/10 Okay

Yixuan

Stayed 1 night in Dec 2020
Response from 锦州喜来登酒店 on 30 Dec 2020
感谢您选择入住锦州喜来登酒店并留下您的宝贵点评!您的满意就是对我们最大的鼓励,酒店全体同仁将竭诚打造锦州标志性的酒店品牌,为每一位客人创造卓越的入住体验,真诚期待并欢迎您的下次光临!

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Rola Zhao on 12 Aug 2019
Thank you for your review. We highly appreciate your feedback, and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Like the swimming pool. Would be better if there is hot pool. Kids like waterslide more if they could have.
Stayed 4 nights in Dec 2018
Response from Rola on 9 Jan 2019
Dear Guest, thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay with us. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future. Best regards.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
It’s okay still need to improve such as quality of restaurant
Stayed 1 night in Oct 2018
Response from Rola Zhao on 30 Oct 2018
Thank you for your review. We have shared your feedback with respective departments for further review and improvement. We highly appreciate your feedback, and we look forward to welcoming you back soon.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Rola on 12 July 2018
Thank you for staying with us and we look forward to provide another enjoyable stay for you in the future.

8/10 Good

Michael, Los Angeles

Liked: Cleanliness, staff & service
Best local hotel in a prime location
I booked the best hotel in the city because I am taking my mother and my brother's family for a vacation. The hotel has a great location, close to shopping centers, the city hall, parks and museums. We generally enjoyed the stay. The hotel is a grand building in the center of the city. But the rooms are a little small and furnishings are outdated. The staff tried hard to serve. Overall a pleasant stay in a "3rd-tier" city in China.
Stayed 3 nights in Jun 2018
Response from Rola on 14 July 2018
Dear Guest, Thank you for taking the time to post your review on Ctrip. We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future. Best regards.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Cup Stay
The overall experience was good. The hotel staffs were friendly and helpful thus making it a more enjoyable stay for me and my wife. There is a big shopping centre across the road but the prices of goods are slightly higher than elsewhere. There is no 24 hours convenience stall nearby so be prepared to stock up the things you need at night.
Stayed 6 nights in Jun 2018
Response from Rola on 12 July 2018
Thank you for staying with us. We strive to personalize for all our guests, we are glad to hear that our services met your expectation. We look forward to provide another memorable stay for you in the near future.

4/10 Poor

M, Chicago

Disliked: Staff & service
Disappointing
This staff has no concept on how to prepare and serve food. Restaurant was given 3 chances to improve, and each time it was squandered. Never again. Time to go back to Hilton properties. They know how to provide service.
Response from Rola Zhao on 23 Nov 2017
Thank you for sharing your experience with us. Please be rest assured your experience will be share with the relevant departments for further review and improvement. Additional training and guidelines will also be provided to our associates to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations. Please accept our sincerest apology. We highly appreciated your comments, as it will assist us in becoming better and we hope for the opportunity to serve you again in the future.

8/10 Good

YOUNGBIN

Stayed 1 night in Nov 2023

8/10 Good

Yixuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
位置很好 服務很好
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Rola Zhao on 5 Aug 2019
Thank you for staying with us and we look forward to provide another enjoyable stay for you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间大 服务好。
房间大 服务好。就是早饭品种少了点。地理位置也不错。
Stayed 1 night in Jul 2019
Response from Rola Zhao on 18 July 2019
感谢您选择入住锦州喜来登酒店并留下您的宝贵点评!您的满意就是对我们最大的鼓励,酒店全体同仁将竭诚打造锦州标志性的酒店品牌,为每一位客人创造卓越的入住体验,真诚期待并欢迎您的下次光临!

8/10 Good

LAU CHONG RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店还行,服务人员态度好,设备都还好。酒店旁边就有小餐馆,對面有购物广场,食饭购物都方便。
Stayed 1 night in May 2019
Response from Rola Zhao on 5 July 2019
您好,感谢您选择入住锦州喜来登酒店,很高兴得知您对此次入住感到满意。酒店周围环境优雅,交通便利,与万达广场仅一街之隔,绝对是您商务、观光出行的好选择。我们一直致力于为每位客人带来最健康和优质的入住体验。衷心的希望在不久的将来可以再次为您服务!

4/10 Poor

TAKAHITO

Liked: Cleanliness, room comfort
以前に比べると従業員の質は、上がったものの、チェックアウト時の対応が、まだまだ如何なものかと思います。宿泊費を二重徴収されるところでした。
Stayed 3 nights in Jan 2019
Response from Rola Zhao on 31 Jan 2019
Thank you for sharing your experience with us. We value all our guests especially returned guests like you. Please be rest assured your experience will be share with the relevant departments for further review and improvement. Additional training and guidelines will also be provided to our associates to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations. Please accept our sincerest apology. We highly appreciated your comments, as it will assist us in becoming better and we hope for the opportunity to serve you again in the future.

10/10 Excellent

tsung sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rola on 3 Nov 2018
亲爱的顾客,感谢您选择入住锦州喜来登酒店并对酒店做出好评,酒店全体员工期待您的再次光临,我们将一如既往为您带来满意的入住体验。

8/10 Good

Verified traveller

Liked: Cleanliness
工程有待改进
前面两个房间都是工程问题,半夜很是吓人,等会突然灭,然后突然开。
Stayed 1 night in Oct 2018
Response from Rola Zhao on 29 Oct 2018
尊敬的客人,您好!感谢您选择入住锦州喜来登酒店,并与我们分享您的入住体验。对我们给您造成的不便深表歉意。我们已将您的意见传达给相关部门,并希望尽快改善。非常感谢您与我们分享宝贵的体验和意见,我们定会积极跟进,寻求改善,期待再次为您服务。

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
充满设计细节的亲子房
充满设计感的亲子房间,米奇主题体现在各个地方,床铺,洗漱,还有适合小朋友的桌椅,篮球家,地毯,大人床和宝贝床的距离也刚好,方便照顾又彼此有隐私,下次来还会入住
Stayed 1 night in Jul 2018
Response from Rola on 17 Aug 2018
感谢您选择入住酒店亲子房并留下您认真的点评。我们希望能为入住亲子房的小朋友创造快乐难忘的童年回忆,让孩子体验不一样的生活,丰富孩子的童年。很开心得知您与您的孩子对酒店的亲子房感到满意!我们真诚的期待您再次光临,祝您生活愉快,也祝您的宝贝健康、快乐的成长!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
このエリアでは一番のホテル
ホテルには高鉄駅からタクシー移動。このエリアのタクシーは小ぶりでトランクにスーツケース2つが入りきりませんでした。 遅かったからかホテルはライトアップとかはなく外から見ると暗い印象でしたが、中も落ち着いた雰囲気で少し薄暗い感じでした。 チェックインは問題なし。 部屋は広く、清潔でさすがシェラトンです。バスタブもありお湯はすぐにたまりました。 朝食もバラエティー豊かで楽しめました。 このエリアでは一番のホテルだと思います。
Stayed 1 night in Jul 2018
Response from Rola on 15 Aug 2018
ありがとう. Dear Guest, Thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future. Best regards.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Rola on 12 July 2018
Thank you for staying with us and we look forward to provide another enjoyable stay for you in the future.

10/10 Excellent

HUI, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Rola on 12 July 2018
Thank you for staying with us and we look forward to provide another enjoyable stay for you in the future.

8/10 Good

QIAN, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本满意
一间房间空调是坏的