Jerowaru Holidays from AU$945

Great staff and clean hotel

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

Great location! Away from the hustle bustle and close enough to great restaurants, sunset venues and beaches. Note there really isn’t a beach out front but plenty of swimmable beaches close by. We stayed in a pool access room - well worth the upgrade as the rooms towards the front of the hotel lack privacy and exposed to late night music. The chilled pool and terraced restaurant are highlights! Staff are incredibly sweet and friendly. Menu is hit and miss. Order the pork belly and sweet potato fries! Bfast every morning is delicious and good people watching. Seriously best coffee! Double shot lattes. Sleeping was comfortable with nightly turn down service and air conditioned rooms. We left doors open and fan on. Roosters and birds are a nice way to wake up around 5am. They also serve afternoon tea with selection of tea, coffee and light bites complimentary to pool villas.

Where to begin with this resort. For starters, I’ve stayed at many places from all over the world and sudamala sengiggi is by far one of if not the best places I’ve stayed at. Incredibly friendly and accommodating staff, food is amazing and affordable as well considering we stayed at a luxury hotel. It is very well balanced between food from Indonesian food and international food so it serves all palates. They also offer a romantic dinner package for couples which we took and it was absolutely amazing, a must do for honey-mooners or couples staying at the resort. In addition, they offer many excursion/experience packages for people to do that offer a very wide array of choices. One of the best if not the best excursion packages is the 3 Gili island trips which is a private boat trip to the islands which includes snorkeling and lounging/exploring the final island which is Gili Trawangan. The room choices and accommodations are very lovely as well as the room cleaning service. All in all, a 10/10 resort experience, if you come to Lombok, this is a must stay place.

The staff made a lot of effort to make us feel at home. Service was exceptional. We had multiple meals at the restaurant. We communicated to the hotel one morning that we were delayed for breakfast and the team managed to take our orders in advance and serve us post-breakfast hours. Food was good with enough variety. The team will check if we are comfortable with our orders. The same goes with the reception and spa. Special call out to Dina, Wulan and a few whom we didn't get the name. Always huge smiles on their faces. Rooms were new, clean and quiet enough. They provided ear plugs for the muslim prayers. Very thoughtful. Will be good to have better lighting in the master bedroom in the 2 bedroom villa. It was very dim and not conducive for reading. A gym will be great too!