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"They don't speak much English but tried their best to communicate via Google translate, very helpful and friendly service."

"The staff went out of their way to assist with several things. The Chinese restaurant was great. We were able to do laundry. "

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"The location was great with Katakurakan right in front of Hotel."

"野鳥撮影を目的に２泊し、周辺を散策しましたが、野鳥が全く出ず、撮影できたのはジョウビタキとゴジュウカラのみでした。施設そのものは最高でしたが、地球温暖化による生態系」の影響が気になります。"

"The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony. "

"kindness place and lovely comfortable."

"Dog friendly inn with onsen hot mineral bath in mountain resort area. Riding available nearby for horseback enthusiasts. Very good attached restaurant. "

"The room was clean and smell good. Also, it has a nice public bath."

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"All the outdoor furniture (table and benches) on the terrace (including the wood deck) were completely covered in yellowish dusty pollen and had to be cleaned in order to be used. We sat down unknowingly and our clothes got really dirty from all the pollen. The rubber outdoor sandals were only one size and too small. I’m a womens US size 9 or 39 European size. I had enormous trouble signing into my YouTube account on the tv, which wasn’t the case last time I stayed at a different Rakuten stay...