Lunch and dinner served, Turkish cuisine
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Reviews of Grand Hotel Palmiye

2 out of 5
Grand Hotel Palmiye
Istiklal Cad Imam Adnan Sok. No:16, Taksim, Istanbul, Istanbul

Reviews

6.2
Rating 10 - Excellent. 21 out of 123 reviews" "
Rating 8 - Good. 38 out of 123 reviews" "
Rating 6 - Okay. 24 out of 123 reviews" "
Rating 4 - Poor. 9 out of 123 reviews" "
Rating 2 - Terrible. 31 out of 123 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, room comfort
Perfect Location
The best part of my stay was the hotel staff, in particular Gökhan. Warm and friendly they made me feel like I was “coming home” when I go back to the hotel. Excellent location.
Stayed 7 nights in Sep 2023
Response from GÖKHAN on 10 Oct 2023
THANK YOU VERY MUCH :))

10/10 Excellent

Beato

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Aug 2023
Response from FAYSAL on 6 Sept 2023
THANK YOU VERY MUCH:)

4/10 Poor

David

Liked: Staff & service
Christmas break
Hotel itself was ok and nicely situated near Taksim Square. Staff were friendly, and even though we got up late most days the staff always cleaned room once we asked. Room was small but was cosy. Wifi didnt work. Biggest issue we had was lack of sleep due to the many clubs around from which you could hear loud music until around 4am every morning. Then you could hear the clean up truck cleaning the streets.. Big problem for many hotels of this stretch.
Stayed 12 nights in Dec 2022
Response from serdar on 20 Jan 2023
Thank you very much for your great opinion about our hotel. Taxim is one of the central place in istanbul and it is always crowdy

8/10 Good

Seyed Soheil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from faysal on 21 Nov 2020
Tanhk you very much:)

10/10 Excellent

Mariam, kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Hotel staff are too friendly and helpful. I would highly recommend it.
Stayed 2 nights in Nov 2019
Response from faysal on 3 Dec 2019
thank you very much:

8/10 Good

Obianuju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I particularly like the cleanliness and friendly staff. Special thanks to the staff at the reception who speaks English, he's very kind . Do not let the reception fool you. The rooms are squeaky clean
Stayed 4 nights in Oct 2019
Response from murat on 21 Nov 2019
Thank you so much for your good comment dear customer.

10/10 Excellent

Mariamfakih, Kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent. The room was clean, comfortable and equipped perfectly. The staff were too friendly and helpful. I would highly recommend this hotel
Stayed 3 nights in Oct 2019
Response from MURAT on 21 Nov 2019
THANK YOU VERY MUCH :)

6/10 Okay

Yasaman

Liked: Cleanliness
I booked the economy double room and I had ensured that my room would have city view. BUT when I arrived and see my room I was shocked.It was a dark room! They said that none of the rooms have city view.I changed my room but I had to pay more. I don't suggest this hotel to those one who can't stand the noisy place. The breakfast is not that I expected. It was so simple and routine. The refrigerator was empty and there is not any tea bag, coffee and chocolate in room.
Stayed 5 nights in Oct 2019
Response from mert on 3 Nov 2019
first of all thanks for your comment. dear customer normally you booked economy double room and there is no street view we were explain it to you. and you choose balcony room. balcony room price is different that is why we charge from you extra.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were amazing, specially the young gentleman at the reception! Can’t thank him enough for being so kind and so sweet and always helping us with everything from room service to weighing our bags to also helping us get around Istanbul! Overall great experience at this hotel however, they could do better with the cleaning and making sure all facilities in the room work eg. fridge, tv etc.
Stayed 15 nights in Oct 2019
Response from faysal on 29 Oct 2019
thank you very much:)

2/10 Terrible

murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we went to the hotel that we booked in advance at 9 am one of the staff told us that the room is not ready yet come back at 12 we went there at 12 other staff sad come back after 14:00 we ask is there a room they sad yess don’t worry your room will be ready after 14:00 after 16:00we went there again they sad they don’t have a room in this hotel send us to different ona which wasn’t located where we wanted and room was wery bad condition. after that they showed a single or cancel booking at 17:00 o’clock in taksim with 2 luggage no accommodation there is no number to call no one to speak no thanks for your services no more hotels com big disappointment
Stayed 8 nights in Sep 2019
Response from murat on 29 Nov 2019
ok dear customer have nice day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's location and the receptionist was very friendly
Stayed 1 night in Sep 2019
Response from faysal on 19 Sept 2019
thank you very much:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice receiption man and Helpful. Thanks for everyone
Stayed 2 nights in Aug 2019
Response from faysal on 29 Aug 2019
TANHK YOU VERY MUCH :)

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from faysal on 23 July 2019
TANK YOU VERY MUCH:)

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from faysal on 17 June 2019
TANK YOU VERY MUCH:)

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019
Response from faysal on 17 June 2019
:)

6/10 Okay

Muhammad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just okay
Location is great. However, you dont get basic things like water or tea bags for free. Rooms are extremely small.
Stayed 4 nights in Apr 2019
Response from faysal on 13 June 2019
tank you ver much :)

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2019
Response from faysal on 18 Jan 2019
tank you

8/10 Good

Andrew

Liked: Staff & service
Disliked: Room comfort
OK budget hotel.
The hotel staff were very helpful and pleasant, and the breakfast was very good.it is very close to taksim square and public transport. Single bedroom was cramped, but a big bathroom and full sized shower. Overall a reasonable hotel for the money.
Stayed 4 nights in Dec 2018
Response from faysal on 9 Dec 2018
THANK YOU VERY MUCH

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2018
Response from faysal on 22 Sept 2018
TANKYOU

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from faysal on 31 Aug 2018
OK

8/10 Good

Fawwad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from faysal on 23 June 2018
TANK YOU

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible place and disrespectful stuff
the worst experience I ever had. never ever saw this much bad service and disrespectful staff. first of all, after we booked our rooms which were two deluxe balcony rooms we did ring them 3 times to confirm and they said definetly yes. we arrived there and they gave us one balcony bedroom which was really small and the other room was with no balcony. when we said we paid for two same rooms the guy said you r lucky to find rooms as u did not even have reservations. we told him we rang u 3 times and u confirmed the bokking throigh our card but he said just bcoz they did not get the payment it means its not confirmed. the second room was ry small ac was nkt working very small window. it was like a sauna, when we went down to complain about ac he said its not summer time to use ac and he can not do anything for this. first night was like a nightmare. in the morning bfast was another shock, the man who was responsiple from bfast touching bread cheese n other food with his hand, no health and safety at all. our friends also had another problem which was a lick at the toilet from the ceiling, when we were talking about all this things the same guy who was usualy at the reception popped in the dialog and he started to say u can not make these comments, i told him iam not having this conversation with u pls step back. he continued and he crossed his limits. proper asbo guy. so we had to leave hotel which we were supposed to stay 4 days more. i do not recommend this place at all.
Stayed 4 nights in May 2018
Response from faysal on 26 May 2018
we will discuss the issue

2/10 Terrible

Despina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
When we arrived at the hotel they told us it was full. I had booked 5 weeks earlier. Then they took us to a nearby hotel and tried to dump us in a room without a window claiming it was all full. Then we were told that they can just give us a refund. After much arguing they gave us a regular room. The room was fine but the bathroom was moldy and smelly.
Response from faysal on 17 May 2018
we will address the issues

8/10 Good

Khan Shahenur

Liked: Cleanliness, property conditions & facilities, room comfort
it is a bad website
Response from Elina on 30 Nov 2017
Tankyou

10/10 Excellent

brian james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant budget hotel
this was one of the friendliest hotels i have been in ,it was in the budget range right in the heart of taxim sq .100 yards to main drag 100s of restaurants to choose from ,it was an exciting location ,but be warned plenty clubs and pubs with music and live music we are now in our late 60s and this area helped us relive our youth ,the folk on duty got too know us and were helpful and friendly plenty too eat at breakfast ,rooms small but clean,take away the cost of breakfast and this stay was cheap,budget.it was also central for bus down to catch a boat trip and a healthy walk to the various famous mosques
Response from Elina on 4 Nov 2017
thankyou

6/10 Okay

Lee, B

Liked: Cleanliness
Nice hotel but there was no balcony
There was no balcony in the room. The advert stated a front room with balcony but there was just a window and no safety measures to prevent falling. Guests could easily just fall down. Not safe at all! Beware of this when standing at the windows!

2/10 Terrible

S S, Glasgow UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
I was booked this hotel through Hotels.com when we were arrived there hotel's staff behaviour was very surprise for us and staff were not in proper any uniform you cannot whom was this person. They were trying to get money in every possible manner. There was no proper lift and no lobby and due to the location nights were very nosy and rooms were not properly sound prof. I just want to say it was not good experience with this hotel
Response from General Manager on 22 Nov 2016
We take into account your suggestions as hotel management, we are getting principle to give the best that we can to provide better service for you, we would like to welcome you at our hotel again

8/10 Good

Zhenhua, Chengdu, CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Nice People, Nice Location!
This hotel is located in the busiest Taksim Square area. If you take the shuttle from the airport, it is very easy to walk to this hotel. The single room is a little bit small, but it is just ok for a solo getaway person. The people here are very very nice. And you can easily find everything nearby, nice food, bars, clubs, small shops, etc. Also it is easy to catch the Metro system in Istanbul or walk to the sea to get a ferry trip. Very nice experience staying here! Highly recommended!
Response from General Manager on 22 Nov 2016
We take into account your suggestions as hotel management, we are getting principle to give the best that we can to provide better service for you, we would like to welcome you at our hotel again

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hostel the movie
If you book a single room and they send you to room 303 run away as fast as you can. The AC cuts off every 10 minutes then you have to restart with the remote. Timer on remote doesnt work. I complained and they act like they didnt know it was broke, sure. Room is the size of a size 5 shoe box. Fridge doesnt work. Bathroom door opens right into about the center point of the sink. Closet is impossible to use due to the tiny size of the room. Ordered a beer on the front patio of this joint, was served with a hot beer. Seriously stay somewhere else. Remember the movie Hostel? Thats the place.
Response from General Manager on 22 Nov 2016
We take into account your suggestions as hotel management, we are getting principle to give the best that we can to provide better service for you, we would like to welcome you at our hotel again

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
cheap but noisy place to stay
Hi there The person on a front desk, he did cheat at me. He was nosy, he said because I live in Canada, I make a lot of money, I said no, I'm kind of new, and I have to job and still can't make an enough money. He was laughing at me. He charges my credit card for 750 Turkish lira with make a joke. He supposes it charges only for 24,75 euro, which is gonna be about 75 Turkish lira on that day. I got upset, and I told him its not funny, I'm going to tell hotels.com my mother is waiting outside for me, and you just waiting my time, after that he said lots of sorry and returned the money to my credit card. Please just be careful with these people

10/10 Excellent

max, N.Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The grand hotel was great. My family and i had a great stay and we would like to go there again. It was very comfortable and clean.
Response from faysal on 24 Nov 2016
We take into account your suggestions as hotel management, we are getting principle to give the best that we can to provide better service for you, we would like to welcome you at our hotel again

4/10 Poor

Arash, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel...
Well, the staff are good people but they aren't hospitality professionals. We asked them to do our laundry and we got somebody else's underwear in our "cleaned" laundry. The little boy who helps out, reminded me of the kid in "the water diviner" movie. It was incredibly noisy but we can't complain about that because we knew the hotel was on Istiklal st. I didn't really like the heavy metal night club's music all night however. Our bed sheets reeked of cigarette smoke, and were never changed during our 4 day stay. Our room was very dark and next to a outdoor fire exit type staircase; we never really felt safe. It was probably expensive for what you got but still quite cheap. The hotel called us a taxi, one of their friends, to pick us up to drive to the airport, the driver called the hotel back, thought I don't understand Turkish and said he will take us of a longer ride; I tracked the excess kilometres and clocked 15.5 kilometres on my gps; I didn't pay a cent over what he would really be entitled to; it is disappointing that the hotel would send such a person, befriend him and put up with this behaviour. Oh I forgot, the room was so small, you couldn't leave your suitcase open. The cleaning staff left the windows open one day; next to a staircase, on Istiklal st... We were lucky nobody climbed up and didn't steal our passports and etc.

6/10 Okay

Annejux, NYC

Liked: Cleanliness, property conditions & facilities
Great location, good stay
My three girlfriends and I stayed here for 3 nights the past week. The location is perfect, right off Istiklal street with a bunch of restaurants, bars, cafes, and shopping just steps away. A 20-30 min walk to the Galata bridge ans Sultanahmet. The room was clean, although very small. Beds were comfortable, pillows not so much (too firm and uncomfortable). Bathroom was fine except for the challenging showerhead (with ultra sharp water pressure) that ended up soaking the entire bathroom unless you held it in your hand. Its very loud at night due to the bar right across the hotel (until around 3-4am). My friends and I did not mind since we stayed out till late most nights but if youre looking for restful sleep this might not be the spot. It says 24hr reception but no one is at the desk half the time. So anyone from the street can basically walk in, a guy almost followed my friends and I into the hotel when no one was at the desk. Honestly, its a cheap and good place to stay if you want to be where the action is.

2/10 Terrible

Aaron, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
Stay away! I booked through Hotels.com and upon arriving, was told by a "manager" that all the rooms were booked. He checked the price on my printout then proceeded to walk me around the dodge neighborhood looking for hotels and speaking to the receptionists. All he was doing was trying to get a tip from me at the end, which after an hour of BS, he wasn't getting. Could not be more disappointed by the experience. There was a chance that he wasn't even working for the hotel and was simply hustling me. I ended up at an awful hotel with brown running water and couldn't use the shower. I've had to file a case with Hotels.com, which so far isn't going anywhere...

6/10 Okay

David

Liked: Cleanliness, staff & service

10/10 Excellent

Fatlad, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot from which to see the whole of Istanbul
Lovely People, Great Location, Good Value for Money in a small centrally located spot that is convenient for "Istanbul Card" transport systems and the Airport Bus service that hubs near Taxim Square.

10/10 Excellent

Julia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated and comfortable hotel at good price
A very good nice and simple hotel. This is not some fancy 5 star hotel, but if you want a clean, comfortable and very well situated hotel with friendly staff this is the place for you. . On arriving my check in was quick and efficient and the staff very friendly, I was shown to my room by another member of staff. Room clean and ensuite with comfortable bed, TV, aircon, phone etc. Powerful shower and towels, wash, soap etc provided. Also had a hairdryer which was a nice extra. Wifi was also free. Located a couple of minutes meander from Taksim square on a pleasant road which always felt safe. As a lone female traveler I felt happy walking around at night and since the hotel is just off of a busy street there were always people about. Breakfast was traditional Turkish cold buffet, tasty and plenty of choice: bread, meat, cheese, fruit, eggs, salad, honey, cake, pastry, juice, tea, coffee etc. The hotel was in good condition and my towels etc were refreshed every day. Overall a very pleasant stay and I would happily recommend and return again.
Response from faysal on 24 Nov 2016
We take into account your suggestions as hotel management, we are getting principle to give the best that we can to provide better service for you, we would like to welcome you at our hotel again

2/10 Terrible

leila, Iran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only close to taksim square
very bad and awful stay there. there's a lot of noise outside because of a disco in front of hotel.remember that this not a hotel and not worth at this price 110 euro per night.the breakfast was very poor.
Response from Elina on 28 Aug 2014
Dear Leila, Thank you for the review! Before booking the hotel near Istiklal Street, hope you had an idea about night life here and that Taksim is a place of entertainment. This is not our false you could not bear the noise coming from the outside due to the fact you reserved a room in this area. As for your words about 110 € per night and etc. - we got accustommed to different kind of subjective opinions from a lot of persons... We can just say - it is hard to satisfy all people staying in the hotel. Anyway, thanks for staying in our HOTEL - indeed!

2/10 Terrible

Thomas

Stayed 1 night in Dec 2023
Response from mehmet on 14 Jan 2024
As a hotel, I think we do not deserve this score.

6/10 Okay

Alexander

Disliked: Cleanliness, amenities
Zentrale Lage Taksim
Stayed 14 nights in Dec 2023
Response from REŞİT on 13 Jan 2024
thank you very much :)

2/10 Terrible

Haluk

Stayed 1 night in Aug 2023
Response from REŞİT on 11 Sept 2023
Thank you for choosing us

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2023
Response from REŞİT on 25 July 2023
THANK YOU VERY MUCH :)))

6/10 Okay

Benaissa

Disliked: Property conditions & facilities
Goede locatie met gezellige winkels, restaurants en andere uitgangsgeledenheden tot laat in de nacht open. Het is wel een winkel en uitgangsgbied, dus luid met muziek en schreeuwende mensen tot 04:00.
Stayed 5 nights in Apr 2023
Response from Serdar on 20 May 2023
Thank you for your reviews

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Motel ist das schlimmste was in mein leben gesehen habe bilder und realität passen nie zusammen schrecklich ..das motel ist sehr reperatur bedürftig sehr central aber das ist lange keine entschuldigung ,sanitären sachen kaputt defekt .handtuch halter tualetten papier halter hängt ab mit dübelln dusch anlage ebenso tägliches sauvermachen gibts nicht weder im zimmer badeschuhe sonstiges was in expedia steht simmt niht zb.zimmer mit balkon wird angeboten verkauft vor ort sagen sie gibt kein balkon sondern niesche mehr nicht das ist betrug ..irre führend jeder hostel ist besser als so eine absteige nie zu empfehlen schade fürs geld...mitarbeiter unfähig unfreundlich können nicht mal kritik annehmen weder englisch noch deutsch noch türkisch können sie reden sind aus kasachsten reden russisch rate keden ab expedia mitarbeiter konnte nicht viel helfen schade kunde ist nicht könig sondern hotelier schade
Stayed 2 nights in Sep 2022
Response from resepsiyon on 16 Oct 2022
Yorumunuz için teşekkür ederiz. Size bizzat belirttiğimiz gibi otelimizin odaları içten ve dıştan resimlerde gösterildiği gibidir.

8/10 Good

pertti

Stayed 1 night in Oct 2021
Response from BURAK on 28 Oct 2021
THANK YOU VERY MUCH :)

8/10 Good

sid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel a recommander
Mon séjour a été convenable. Le plus c'est la chambre faite chaque jour. Merci au personnel. Petit-déjeuner correcteur sauf les 2 derniers jours ou il n'y avait pas de confiture, miel, beurre, etc.... Personnel sympa et gentil. Merci a eux.
Stayed 1 night in Oct 2020
Response from murat on 25 Oct 2020
Thank you so much.

2/10 Terrible

Nacir

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2020
Response from Mahmut on 19 Aug 2020
hello Mr.Nacir we gave you big family for you what would you expect from us.if you have any question plz mention.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Der Zustand des Hotels war schlecht und nicht bereit, Gäste zu empfangen, und ich konnte nicht einmal dort bleiben, und es gab keine Tür zum Tor. Ich blieb bis zum Abend mit den Taschen auf der Straße, bis ich ein alternatives Hotel fand.
Stayed 2 nights in Jan 2020
Response from murat on 23 Jan 2020
hello dear customer we were restoring the entrance of the hotel not rooms are good there is no any problem.

6/10 Okay

Mohamed

Stayed 2 nights in Dec 2019

10/10 Excellent

yilmaz

Stayed 3 nights in Nov 2019