Outdoor pool, pool loungers
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Reviews of Hotel Secreto

4 out of 5
Hotel Secreto
Sección Lote 11, Isla Mujeres, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 231 out of 268 reviews" "
Rating 8 - Good. 25 out of 268 reviews" "
Rating 6 - Okay. 6 out of 268 reviews" "
Rating 4 - Poor. 5 out of 268 reviews" "
Rating 2 - Terrible. 1 out of 268 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jose

Place was nice and close to beach and restaurant walking distance staff was friendly wish there was a restaurant on site though
Stayed 3 nights in Apr 2024
Response from Hotel Secreto on 8 May 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Nicholas Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost don’t want to leave a review, in hopes to keep this place as secret as it is, but they deserve all the praise. The staff are willing to go above and beyond to ensure your stay on the island is amazing. They really make you feel at home. The room was the most beautiful one we’ve ever stayed in. The hotel is never noisy, the drinks are well priced and delicious, and the pool/beach area is tucked away from the crowds with stunning views. I couldn’t recommend this hotel enough. Do yourself a favor and stay here! The local spots to eat around town are all amazing.
Response from Hotel Secreto on 23 Apr 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Secreto is always a wonderful stay. The staff go above and beyond. Angel, Estefania, Cesar, Jose, Millie, and every person there will do whatever they can to make your stay memorable. The pool and pool deck are beautiful. The beach and beach beds are quiet and secluded, despite being steps away from the insanity of North Beach. The rooms are nicely appointed, with comfortable beds. The water pressure has never been an issue when we’ve been there (as it can be some places on Isla) and the air conditioning is ice cold. The rooftop bar is a wonderful place to watch the sunset.
Stayed 8 nights in Mar 2024
Response from Hotel Secreto on 8 Apr 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing views, perfect access to the best shopping and beaches. Rooms were immaculate and the rooftop bar was a great added bonus.
Stayed 6 nights in Mar 2024
Response from Hotel Secreto on 30 Mar 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Michelle Marie Karkheck

Stayed 4 nights in Mar 2024
Response from Hotel Secreto on 1 Apr 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful. Facility was nice and clean and the rooms are huge
Stayed 1 night in Mar 2024
Response from Hotel Secreto on 25 Mar 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, beautiful hotel. We love the non-hustle and bustle feeling about it. It was calming and relaxing. The staff was wonderful. The premise was wonderful everything is clean and nice. We can’t wait to stay next year again.
Stayed 4 nights in Mar 2024
Response from Hotel Secreto on 25 Mar 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Tracie

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is a really special place. Small and unique and perfect
Stayed 1 night in Mar 2024
Response from Hotel Secreto on 22 Mar 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Marlen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property rooms are clean small but very nice you can walk down to the beach and along the sand and rocks and get to Playa norte like 3 minute walk or you can go around through the hotel and the streets and get there too .. a lot of good taco stands near by
Stayed 4 nights in Mar 2024
Response from Hotel Secreto on 12 Apr 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Manuel, Mableton

Liked: Cleanliness, staff & service, property conditions & facilities
We love Hotel Secreto. From the staff to the location and close to restaurants, shops and the most beautiful beach. Trust me! 🎉. You won't be disappointed.
Stayed 3 nights in Mar 2024
Response from Hotel Secreto on 9 Mar 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Prime location! Comfortable beds and amazing views.
Stayed 2 nights in Mar 2024
Response from Hotel Secreto on 9 Mar 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Jeffrey, Lago Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fantastic and comfortable. The location is very close to the North Beach area while having a nice pool. The service was impeccable. The front door is hard to find the first time as there isn't really a sign. And we didn't have an ocean view room, but we really weren't in the room much anyway and it was perfect for everything we needed it to be.
Stayed 4 nights in Jan 2024
Response from Hotel Secreto on 29 Jan 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Fantastic location away from the busier part of Isla Mujeres. Awesome and attentive staff. Rooftop bar is beautiful. Would recommend it for anyone staying on the island.
Stayed 5 nights in Dec 2023
Response from Hotel Secreto on 18 Dec 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Maria Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very welcoming and helpful . The properly is very clean and safe. Very close to the beach.
Stayed 4 nights in Nov 2023
Response from Hotel Secreto on 28 Nov 2023
hanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Kati Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique hotel with such nice staff! Walking distance to Norte Beach, Hidalgo, the boardwalk and beautiful views!
Stayed 4 nights in Nov 2023
Response from Hotel Secreto on 22 Nov 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Couples
What a place! I stayed here with my wife and another couple and it was perfect. The room itself was comfortable and we had everything we needed. The staff was extremely friendly and courteous the entire time. We highly recommend visiting the rooftop bar prior to going out for the evening. The views are insane.
Stayed 5 nights in Oct 2023
Response from Hotel Secreto on 1 Nov 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, staff & service
Secreto is a nice little hotel with great access to Isla's 'downtown' and the beach. Friendly attentive staff. My negative is that the hotel is under renovation and we did not find out till after our arrival. That was a turn-off.
Stayed 1 night in Oct 2023
Response from Hotel Secreto on 27 Oct 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

John, Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the island we have been to probably 12 time there . The place will only be staying now !
Stayed 4 nights in Oct 2023
Response from Hotel Secreto on 24 Oct 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Secreto on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Property conditions & facilities
Nice little boutique hotel in Isla Mujeres. Staff was friendly and very helpful. It’s not all inclusive, but there are loads of food trucks right down the street.
Stayed 4 nights in Aug 2023
Response from Hotel Secreto on 20 Aug 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Isla Mujeres 🌟🌟🌟🌟🌟
We will never stay at another hotel on the island. I wish I could remember all of the names of the lovely staff, but Stephanie and Millie were so friendly and professional. We stayed in a room with an ocean view that exceeded our expectations. Our terrace had a large daybed with a table and chairs that we enjoyed our morning coffee and evening cocktails on. Our bed was incredibly comfortable, the bathroom was lovely and the amenities that the hotel offers are extensive. Plus the location on a hidden quiet beach is outstanding, unlike the big hotels on Playa Norte with boats docked offshore blaring music. We swam in the pool everyday, and just relaxed. Security is another reason we loved the hotel. After hours you need an electronic room key to enter the front door, but there is an attendant inside confirming that you are a guest. We cannot say enough. This is our new home away from home. We visit the island at least twice a year.
Stayed 3 nights in Aug 2023
Response from Hotel Secreto on 8 Aug 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hotel Secreto on 31 July 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rosa, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Secreto on 21 July 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emily, ALEXANDRIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hidden boutique hotel!! Beach isn’t swimmable but it’s got a great intimate pool that lets you connect with the other guests! Staff is very friendly and we loved our stay here!
Stayed 6 nights in Jul 2023
Response from Hotel Secreto on 10 July 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hotel Secreto for 6 nights and really enjoyed it! The staff is very nice and helped with taxis and dinner reservations. Millie was amazing and so accommodating! The bartenders are great and friendly. The rooftop opens at 5pm and is an amazing place to have a drink and watch the sunset. It did rain a couple of afternoons and they did not open it on those evenings. There are no onsite restaurants at this property but we saw several guests ordering food for delivery. There are street food vendors a short walking distance away and Hidalgo St. is close by with multiple restaurants and many bars with nightly entertainment and live music. The pool is clean and has plenty of lounge chairs and umbrellas for shade with a nice view of the beach. They do set up a bar outside during the day starting in the early afternoon and in the evenings in the lobby. There is beach access and it’s very secluded but not a swimmable area. Playa Norte is just around the corner and you can walk over there and swim and snorkel. The best part was waking up to turtle tracks and getting up around midnight watching some come to the beach to lay eggs!!! The only downfall which is not the hotel’s fault, was late night noise and music being played by some people who apparently live behind the hotel and it went on about 3 nights until 1 or 2 in the morning. Next time I would spend the extra money and stay in a ocean view room as the standard rooms do not have patios.
Stayed 6 nights in Jun 2023
Response from Hotel Secreto on 28 June 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

mark, athens

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service!!! great property, highly recommend. Close to everything but not in the middle of everything. Great roof top bar! Great drink service by the pool. Highly recommend.
Stayed 7 nights in May 2023
Response from Hotel Secreto on 5 June 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 6 nights in May 2023
Response from Hotel Secreto on 3 June 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

10/10 Excellent

Denise

Travelled with group
Liked: Staff & service, property conditions & facilities
This hotel is a perfect choice! You can walk to north beach and restaurants. The staff is amazing!
Stayed 4 nights in May 2023
Response from Hotel Secreto on 24 May 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Amazing spot. The most relaxing vacation I have ever had. Beautiful hotel close to everything and the staff, particularly Angel and Stephanie went above and beyond to make our stay phenomenal. The rooftop bar alone is reason to go, not to mention the spa.
Stayed 3 nights in May 2023
Response from Hotel Secreto on 24 May 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Hotel Secreto on 17 May 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
Loved this hotel. Cute comfortable and close to everything. We would definitely recommend this hotel.
Stayed 2 nights in Apr 2023
Response from Hotel Secreto on 16 May 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Kendolynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret Secret...I've got a secret
A wonderful experience! This hotel caters to its guests. Rooms are clean, the lobby and spa were equally clean and inviting. Amazing atmosphere and best boutique hotel on the island!
Stayed 1 night in Apr 2023
Response from Hotel Secreto on 25 Apr 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Ezequias

Stayed 1 night in Mar 2023
Response from Hotel Secreto on 27 Mar 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rex, North Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing. Close enough to the fine beaches and exciting vibe of downtown.
Stayed 4 nights in Feb 2023
Response from Hotel Secreto on 20 Feb 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Secreto on 10 Feb 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

MANNING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good in general. Quiet and walkable distance to everything. However, Wi-Fi was not good anywhere except for the lobby. We wanted to work from our room and around the pool and it was not possible. Hopefully, they will fix this issue.
Response from Hotel Secreto on 15 Jan 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Cheyanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Secreto was absolutely breathtaking! From the service, to the property & the cleanliness of the hotel, I rate it 11/10! Will definitely come back to this hotel in the future. Thank you so much for making our stay so comfortable!
Response from Hotel Secreto on 27 Dec 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just relaxing
The staff was very friendly and helpful.
Stayed 2 nights in Dec 2022
Response from Hotel Secreto on 23 Dec 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Lorina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They were doing a lot of updating on the outside of the hotel like painting and doing a lot of work near the pool area which sucked
Stayed 3 nights in Dec 2022
Response from Hotel Secreto on 13 Dec 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Steven

Stayed 2 nights in Dec 2022
Response from Hotel Secreto on 13 Dec 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly! Hotel was very clean and comfortable!
Stayed 4 nights in Aug 2022
Response from Hotel Secreto on 7 Sept 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Cheryl L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hotel Secreto and would stay there again! Scott and Claudia were fabulous! A clarification: another reviewer said Scott (owner) likes anything with the Union Jack flag. This is NOT true. The reviewer was attempting to make a joke. (He failed.) Anyway, this hotel is a gem....great staff, environment is quiet and relaxing. So soothing to sit on the balcony and listen to the waves crash! Claudia arranged for us to rent a golf cart and it was a blast. (Much love to Claudia.) I hope to stay there again one day.
Stayed 3 nights in Mar 2022
Response from Hotel Secreto on 12 June 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Lidiya

Stayed 2 nights in May 2022

8/10 Good

Kalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and so helpful. We enjoyed chatting with them and they seemed to genuinely care about us having a good time. Thank you all!
Stayed 8 nights in May 2022
Response from Hotel Secreto on 19 May 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a wonderful staff and very relaxing atmosphere. I will definitely be going back.
Stayed 8 nights in Apr 2022
Response from Hotel Secreto on 18 Apr 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
A great location for night life and close to downtown shopping. The pool is great and overlooks the ocean. The beach at the hotel is not a great beach to swim at for it is very rough. You are still only a couple blocks away from wonderful beaches with smoother waters. Just a quick ride if you have a golf cart! Overall, I loved this hotel and the people were very friendly and accommodating.
Stayed 6 nights in Mar 2022
Response from Hotel Secreto on 10 Apr 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

4/10 Poor

Heather

Stayed 1 night in Mar 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property. Great staff and location. Very clean with wonderful views.
Stayed 7 nights in Mar 2022
Response from Hotel Secreto on 21 Mar 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous quiet place
We loved it at Secreto. We had an ocean-facing room on the second floor and it was lovely. Huge room and the view from the balcony was gorgeous.
Sunrise
These birds loved the pool.
Stayed 7 nights in Mar 2022
Response from Hotel Secreto on 20 Mar 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!