Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews of Tropical Suites by MIJ

3 out of 5
Tropical Suites by MIJ
Calle Canane 5, esq. Calle Jeronimo de Aguilar, Isla Holbox, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 160 reviews" "
Rating 8 - Good. 30 out of 160 reviews" "
Rating 6 - Okay. 9 out of 160 reviews" "
Rating 4 - Poor. 3 out of 160 reviews" "
Rating 2 - Terrible. 12 out of 160 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sami, Dearborn Heights

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from CRB on 24 Apr 2024
Dear SamiThank you very much for sharing this part of your experience with us. Your opinion motivates us to continue offering a better service. It was a pleasure to have you with us. We hope to see you soon.

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from CRB on 12 Apr 2024
Dear Stephen: We are happy to hear from you. Thank you very much for your visit. Your comments motivate us to continue to provide a better service. It has been a pleasure to serve you and we would be pleased to have the opportunity to serve you again. Best regards

10/10 Excellent

amjad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is consistently clean with fantastic cleaning staff who do a great job every day. I had a wonderful week-long stay, sleeping well each night thanks to the blinds on the windows and the quiet atmosphere in my room despite its proximity to the pool. The front desk always had someone available, and there was fresh water to drink (although it was slightly warm) along with a fridge in every room. The hotel is super close to downtown, restaurants, and there's an awesome Restaurant serve pizza and taco joint right across!
Stayed 7 nights in Mar 2024
Response from CRB on 17 Mar 2024
Hola Amjad: Agradecemos infinitamente su visita y esperamos poder contar con su preferencia en un futuro proximo. Es para nosotros un placer saber que su estancia ha sido placentera y le agrado nuestro servicio. Esperamos su pronto regreso. Saludos cordiales.

10/10 Excellent

Ronald

Stayed 2 nights in Jan 2024
Response from CRB. on 23 Mar 2024
Dear Ronald: Thank you so much for your visit. Your comments motivate us to continue to provide a better service. Thank you very much for your preference, it has been a pleasure to serve you and we would be very pleased to have the opportunity to serve you again. Best regards

10/10 Excellent

Iliana Jaime, Fresno

Stayed 1 night in Jan 2024
Response from CRB on 10 Jan 2024
Dear Iliana: Thank you so much for your comments it help us to improve, we are happy for the shared experience, we hope to see you soon. Best regards

10/10 Excellent

catherine

Stayed 5 nights in Dec 2023
Response from CRB on 5 Jan 2024
Hola: Muchisimas gracias por sus comentarios, agradecemos infinitamente su visita, y esperamos poder contar con su presencia en un futuro proximo.Saludos cordiales

10/10 Excellent

Cristian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff is very very nice and helpful. Very natural vibe and is close to restaurants & a short walk to the beach. We would definitely stay here again. The hotel is maintained very well and the rooms are large and spacious.
Stayed 5 nights in Dec 2023
Response from CRB on 5 Jan 2024
Dear Cristian: We are so glad to hear from you. Your comments motivate us to continue to provide a better service. Thank you very much for your preference, it has been a pleasure to serve you and we would be very pleased to have the opportunity to serve you again. Best regards

2/10 Terrible

Fiona, Etobicoke

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from CRB. on 18 Jan 2024
Thank you so much for your visit. We are sorry for the bad experience. Your comments motivate us to continue to provide a better service. Thank you very much for your preference, it has been a pleasure to serve you and we would be very pleased to have the opportunity to serve you again. Best regards

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property in a a great location near the centre of town and an easy walk to the beach and ferry. Staff were helpful and friendly, the room exceeded expectations and was very spacious and comfortable. The grounds are beautiful and lush with a great pool. Would absolutely stay again!
Stayed 4 nights in Nov 2023
Response from Dirección del hotel on 24 Nov 2023
Dear Alexis and JamesYour comments motivate us to continue to provide a better service. Thank you very much for your preference, it has been a pleasure to serve you and we would be very pleased to have the opportunity to serve you again.Best regards

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing we did not like. Super hosts...!!! You really are their guest. The rooftop has a good view of sunset, although awesome view of sunrise. If you're seeking a great stay at a boutique hotel, easy to walk everywhere to enjoy Holbox and experience cultural living, Do Not Miss the chance to stay here. It's everything you could ask for
Stayed 5 nights in Nov 2023
Response from Dirección del hotel on 23 Nov 2023
Dear JamesYour comments help us to provide a better serviceThank you very muchIt has been wonderful to have them at homeA beautiful couple, always smiling and warm.We hope to have the opportunity to serve you againBest regards

10/10 Excellent

Rina

Stayed 1 night in Nov 2023
Response from CRB. on 22 Dec 2023
Hello Rina: We are so glad to hear from you. Your comments motivate us to continue to provide a better service. Thank you very much for your preference, it has been a pleasure to serve you and we would be very pleased to have the opportunity to serve you again. Best regards

2/10 Terrible

MIRNA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property and furniture needs a desperate upgrade. Everything is ages old, in addition, the staff is lacks customer service and hospitality service with guest. Never again will stay.
Stayed 2 nights in Jul 2023
Response from G.O. on 4 Aug 2023
Hola buen día: Agradecemos sus comentario y trabajaremos fuertemente para cambia su perspectiva en un futuro próximo.

2/10 Terrible

Wagner G

Stayed 6 nights in Jul 2023
Response from G.O. on 18 Aug 2023
Hola querido Wagner. Sentimos las molestias, nos has destrozado el baño, tenemos fotos y testigos de tu comportamiento de la noche anterior, hemos tenido que llamar a la policía porque has roto el baño, has amenazado al personal de servicio, has inundado la habitación y has intentado culparnos de ello, contamos con la evidencia de sus acciones.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic hotel, but great value. Rooms were spacious, bed was very comfortable, pool area was nice. Check in and check out went very smoothly. Great Taco place across the street. Far enough from the busy part of town for it to be quiet at night. Close enough to get to the action. Note that the light on the ac is bright, so if you need complete darkness bring an eye mask.
Stayed 2 nights in May 2023
Response from CRB on 28 May 2023
Hello dear guest: We are grateful to hear your experience was good. Thank you so much for your comments it help us to improve, we are glad to know that your lovely family was happy here we hope to see you soon. Best regards

2/10 Terrible

Alex

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Avoid at all costs!!!! No electricity or running water for 3 days of this trip which is nearly half. Could not even flush the toilet, could not shower, no A/C and no wifi.Had heatstroke and could not cool down in the room with A/C when it was 34 degrees. Had booked this hotel with wifi so I could continue to work and lost 3 days earnings due to the power cuts. When asking staff what was happening they would laugh and pretend they couldn’t speak English or just say they didn’t know what was happening. They have tried to say this was an island wide fault when friends staying at various hotels and villas on the island all had water and power that we had to go and use. Hotel refusing to give any refund for the 3 days affected as they say it happens constantly - this is not mentioned anywhere on their website or Expedia and was not mentioned to us upon checking in. Please book a different hotel in Holbox to avoid your trip being ruined as there was plenty of ones that still had electricity and water and more helpful staff.
Stayed 8 nights in Apr 2023
Response from G.O. on 10 May 2023
Estimado Alex : Agradecemos su preferencia y lamentamos mucho su mala experiencia.Puede checar en las páginas de internet en la isla que el apagón y la falta de agua fue jena a nosotros. esperamos poder verlo pronto y recompensar su estancia. Saludos.

10/10 Excellent

Grecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the staff for the warm hospitality. The room was excellent. Great A/C, TV channels, spacious bathroom and the pool was nice. House keeping did a great job as well. I loved that the location was only two blocks from everything that was needed. A special shout out to the receptionist at the front desk, she’s so sweet and made me feel at home. Thanks again!!
Stayed 4 nights in Apr 2023
Response from CRB. on 5 May 2023
Muchísimas gracias por sus comentarios, estamos felices de que su estancia haya sido placentera y esperamos verle muy pronto. Saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place a few streets back from the beach
I had a room with a bedroom and kitchen area, which was huge. The room was very tastefully decorated and comfortable. The pool area was a little disappointing as it rarely got the sun, hence I never saw it used by guests.
Stayed 4 nights in Feb 2023
Response from CRB on 15 Apr 2023
Thank you so much for your comments they are very important to improve our service. We hope to see you soon.Best regards.

10/10 Excellent

Norvis

Stayed 1 night in Mar 2023
Response from CRB on 19 Apr 2023
Hola: agradecemos infinitamente su visita y sus comentarios, esperamos poder servirle nuevamente, muchísimas gracias y saludos cordiales.

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Esperamos verles muy pronto. on 8 Feb 2023
Muchísimas gracias por su puntuación, esto nos motiva a seguir brindando un buen servicio. Agradecemos su preferencia y esperamos volver a vernos en un futuro muy próximo.

8/10 Good

Seth, Splendora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good value, the room was very spacious and clean. The bed was extremely comfortable also! The A/C worked amazing and the staff very friendly and welcoming. The only complaint I have was that the bathrooms by the pool were very dirty. Though I believe it probably is not the norm based on the cleanliness of the property and rooms, pool included. The hotel is about a 5 minute walk from the beach and the town square. The Wi-Fi was OK at best, which is normal in Holbox, a remote island. It makes for a great place to relax and enjoy the Island and disconnect from everything at home.
Response from Tropical Suites by MIJ on 11 Jan 2023
Dear Seth,Your detailed compliments about our cleaning, comfort, breakfast, location, restaurant and bar here at Tropical Suites by Mij are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we succeeded. Thank you for choosing your stay with us and for taking time to write a wonderful review. We look forward to your return.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Safe
Super friendly staff. Big rooms. Hot water was inconsistent, but that's Holbox. Safe location and very close to center of town and beaches.
Stayed 4 nights in Dec 2022
Response from Tropical Suites by MIJ on 10 Jan 2023
Dear Matthew,We would like to thank you very much for your wonderful comments.We are very happy and proud that you liked the hotel, our cleaning, room and bathroom, breakfast and particularly our service and this is surely the best compliments for a Hotel staff.It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Tropical Suites on 7 Jan 2023
Thank you for allowing us to be part of your visit to Holbox.We hope to have the pleasure of seeing you again, it was wonderful to meet you.

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness
Great place actually! But they try to get money for a key I dropped as I was rushing to the ferry at 6am, my son dropped the key in the dark as there was no light at all I thought they would find it but said they didn't! Which seams very sketchy!!! And try to charge me for this!!
Response from CRB on 29 Dec 2022
Hello dear Guest:Thanks for your comment we improve every day to be better. in this case we ask nicely about your keys in your check out like every one else, your response very rude. if you lost the key we let you know in the check in it will have a extra cost. You did not pay for the key and ofend our security staff. Sorry but in this case we are not doing anything wrong.Best regards.

10/10 Excellent

Fabiola Ahumada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CRB on 10 Mar 2023
Gracias por su preferencia, esperamos tener su visita nuevamente.Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Esperamos verles muy pronto. on 3 Dec 2022
Estimado huéspedEstamos felices y agradecidos de saber que su estancia con nosotros ha sido placentera.Su opinión es muy importante para nosotrosReciba un cordial saludo

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this property!!
We love staying at Tropical Suites by MIJ! It is our go to hotel on the island when we bring our 9yo son. We get our own bedroom and he gets to sleep on a pull out sofa, which he loves! The rooms are HUGE so there is lots of space for our luggage without it getting in your way. Air conditioning works great! Pool was nice for the kids after a long day at the beach. Location us PERFECT!!!! Easily walkable to town square. Cons: Only thing i would want is somewhere to put a rental bike! They don't allow bikes past the front door. But having a little area for people to put a bike to lock up inside the property would be beneficial. There is space to park a golf cart outside the front door which is nice.
Stayed 5 nights in Nov 2022
Response from You are a beautiful family on 1 Dec 2022
It is a pleasure for us to see and serve you. You are a beautiful familyWe appreciate your visit and your comments.We look forward to seeing you again soon

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from We hope to see you soon on 1 Dec 2022
Dear Ivana and AdamIt has been a pleasure to meet you and serve you, for us your opinion is very important, we appreciate your opinion, it motivates us and helps us to always provide a good service.We hope to see you soonBest regards

10/10 Excellent

ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ideal para HOLBOX, las habitaciones grandes y limpias, al alberca basica sin tanto lujo y las fotos que presentan de la alberca estan en su mejor ángulo. La amabilidad de las personas priceless, te la pasas muy bien.
Response from Esperamos verles muy pronto. on 28 Nov 2022
Hola IvánAgradecemos mucho sus comentarios, ha sido un placer atenderle a usted y a su bella familia.

10/10 Excellent

RICARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quiet and about 5 minutes away from the main area/center. A great place to relax and get some good sleep without all the noise from the center.
Stayed 3 nights in Oct 2022
Response from Best regards on 4 Nov 2022
Dear Ricardo for us it has been a pleasure to meet you, this is your home. Your comments help us to improve. We are sorry for the inconvenience. We are very grateful and hope to have the opportunity to improve your experience. Best regards.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Best regards on 9 Oct 2022
Good morningWe are very grateful for your visit, your evaluation helps us to offer a better service.We are a company committed to good service and we will do our best to make your experience more comfortable on your next visit.We hope to see you soon.

10/10 Excellent

Jonathan J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money, I would recommend this hotel for families as the big rooms are spacious and have all the amenities needed for a wonderful stay at Holbox. The only downsides would be the breakfast menu, I guess it could be improve. Furthermore, be aware of you are travelling with elderly people as even though is very close to downtown the roads can get tricky and might cause discomfort. Overall a wonderful stay! Thank you for your hospitality!
Stayed 3 nights in Sep 2022
Response from Kind regards. on 7 Sept 2022
Hello dear Jonathan: Thank you so much for your comment, are of great help to improving. We will very happy to see you again.Best regards.

10/10 Excellent

Jose

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos, porperty manager, and his staff are awesome people and always willing to help. They always welcome you with smile and provide you with a great service. The hotel is conviently located few blocks from the beach and kept very clean and in really good shape. We would be back anytime. Thank you
Stayed 3 nights in Aug 2022
Response from Kind regards. on 24 Aug 2022
Hello, we are very pleased with your good comments. We will continue working to improve. We look forward to welcoming you in the future.Best regards

4/10 Poor

Sandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel during this 38 day travel that wouldn’t allow us to pay you directly. Our airline changed our flight. We contacted you and them directly. He insisted we pay him and said you never contacted them. He also charged us several hundreds more in tax fees from your quote. Carlos I believe is his name put us on the 3rd floor where they were doing construction right over our bed. The ceiling material fell into our eyes. Another manager moved us next door to the maid service area where it smelled like sewage. Our entire experience there was terrible. They completely ripped us off and did not represent your company well.
Stayed 9 nights in Jul 2022
Response from G.O. on 11 Oct 2022
We are sorry for the bad experience.See you soon to reward your stay.Best regards.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Saludos on 14 June 2022
Gracias por sus comentarios, nos ayudan a seguir mejorando nuestro servicio. Esperamos recibirlos en el futuro. Saludos.

10/10 Excellent

Mónica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Me encantó! Fuimos una familia de 6 personas y la habitación tenía espacio suficiente para todos. Nos sorprendió. La habitación tiene una cocineta equipada con su refrigerador, tarja y horno de microondas. Gracias a eso pudimos evitar gastar fuera y preparar snacks para llevar a la playa. El personal fue muy amable en todo momento. Definitivamente, es un lugar al que volveré.
Stayed 2 nights in May 2022
Response from Saludos on 11 June 2022
Hola, muchas gracias por sus comentarios nos apoyan a seguir adelante para seguir dando el mejor servicio. Esperamos volver a recibirlos. Saludos.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Kind regards. on 5 Oct 2022
Muchas gracias por su puntuación.Esperamos su vista pronto. Saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 great nights in Holbox at Tropical Suites
The room was brilliant, the air con worked perfectly throughout our 4 night stay. The lady on reception was fantastic and recommended places go visit and when to go. The only thing we would suggest to improve this place is the water quality of the pool, we chose not to swim at the hotel but this was no hardship as there are amazing beaches within walking distance.
Stayed 4 nights in Apr 2022
Response from CRB on 25 Apr 2022
agradecemos infinitamente sus comentarios y esperamos tener la oportunidad de servirle nuevamente. Muchas gracias y los esperamos pronto.

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and clean property. A 4 min walk to the centre of the town and just out of earshot of late music so perfect location.
Stayed 5 nights in Mar 2022
Response from ger on 8 Apr 2022
Muchas gracias por su preferencia, esperamos servirle pronto y agradecemos infinitamente sus comentarios. Los esperamos pronto.

6/10 Okay

Jesus

Disliked: Amenities
Just a clean place to stay a few blocks away from Main Street. Over priced for what you get I think.
Stayed 2 nights in Mar 2022
Response from ger on 7 Apr 2022
Thanks for your visit. We hope to see you soon and we will do a better effort next time. please contact us for any suggesttion

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming but comfortable
Unfortunately we arrived on Holbox in the rain so nowhere looked great. The hotel is OK - big rooms but very dark and no extras eg hairdryer, cups, glasses etc ( although there is a kettle and microwave). Good shower. Amenable staff.
Stayed 4 nights in Feb 2022
Response from Best regards on 13 Feb 2022
Dear guest, thank you for sharing your comments. We will do our best to improve our services and facilities. We look forward to seeing you soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención que nos dio Raquel del front desk fue excepcional. Hace falta más gente como Raquel en el sector turístico.
Stayed 2 nights in Dec 2021
Response from Saludos, on 9 Feb 2022
Estimado cliente! Gracias por compartir sus comentarios y por escoger Tropical Suites como destino para sus vacaciones, esperamos tenerle de vuelta nuevamente.

8/10 Good

Carlos

Stayed 2 nights in Nov 2021
Response from CRB on 8 Feb 2023
We are hopping to see you soon.Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money option on Holbox
Very spacious rooms and extremely comfortable beds. Hotel is in a good location on the Island and a decent value for money option. Walk to the main beach in just a few minutes. Hotel has a nice terrace but missing loungers, plants and chairs to improve ambience and increase its usage.
Stayed 3 nights in Nov 2021
Response from Tropical Suites on 13 Nov 2021
Dear Guest, thank you for sharing your comments. we will do the utmost to improve our services and facilitites. We hope to see you soon. Kind regards.

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, spacious , comfy rooms.
Really enjoyed the hotel. Rooms are huge for 2 people. The bed was also really comfy. The pool was great. Location good and quiet. Only downside the AC didnt work well.
Stayed 2 nights in Sep 2021
Response from Maritza Cob on 15 Sept 2021
Dear Mrs. Kat, you comments are well received and we will working to improve our services. We hope to see you soon, Kind regards.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, room comfort
Good for the price
Hotel was decent size and priced well. Clean and comfortable. Internet wifi could be faster though.
Stayed 2 nights in Sep 2021
Response from Maritza Cob on 8 Sept 2021
Dear Eric, your comments are important for us to keep improving our services. We hope to have the oportunity to welcome you back in a near future. Kind regards.

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel pick!
The hotel was very well located, far away enough from the city center to be quiet but close enough to walk to everything no problem. The room was very spacious and clean. The staff was very friendly and they gave great recommendations for tours and restaurants. Would most definitely come back here.
Stayed 3 nights in Aug 2021
Response from Quality Manager Tropical Suites by MIJ on 20 Aug 2021
Dear guest, We would like first of all to thank you for your most appreciative review of your stay at Tropical Suites by MIJ. It is nice to know that you hold us in fond memories and we hope that you visit us again soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful, the accomodations very nice and complete, great location! I will definitely stay there again.
Stayed 3 nights in Jul 2021
Response from Maritza Cob on 1 Aug 2021
Dear Guest, your comments are important for us to keep improving our services. we hope to have you back soon. kind regards,

2/10 Terrible

justino

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel don’t stay
My stay was terrible everything is a mess I got charge extra $300 dollars for taxes I’m still waiting for a response from the hotel to see what this extra charge is and nothing I guess is for taxes that what they told my wife..pluss the hotel is nothing as show in the pictures unless you want to sleep with scorpion spiders on you room you can see the scorpions in you roof of the room no maid to clean you room pluss the air conditioner didn’t work at all I will not recommend to stay here to anyone unless you want a bad experience this will ruin you trip.. trust me on this
Stayed 4 nights in Jul 2021
Response from Tropical Suites on 5 Aug 2021
Estimados cliente, agradecemos sus comentarios y lamentamos que su experiencia no haya sido del todo satisfactoria. Sus comentarios se han compartido con los departamentos involucrados para darle el seguimiento que corresponde y seguir mejorando en el servicio que se brinda a nuestros huéspedes. Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, everybody is so nice
Stayed 2 nights in Jul 2021
Response from Maritza Cob on 19 July 2021
Dear Guest, thank you for sharing your comments and experience. Your comments are important for us.

6/10 Okay

Giovanni

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Floor was dirty. Even after I repeatedly asked to have it cleaned, it was not cleaned properly. This leaves one wondering what else in the room was not properly cleaned.
Stayed 3 nights in Jul 2021
Response from Maritza Cob on 16 July 2021
Dear Mr. Giovanni, we are sorry to know that your experience was not according to your expectations, your comments are important for us to keep improving our custumer service. We hope to have the opportunity to host you once again to change your first impression. kind regards.