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"I got locked out my room late at night and had to wait about a hr before I could get in my room maybe more. The lack of staff at night and staff not having access or knowledge on how to get a updated key to A guest. This all was going on during carnival weekend so you know I was impaired and had to deal with this. No discount was offered nothing to Accommodate my inconvenience. Other than that had a great stay! "

"Always a good gotel but they never gave us the bottle of wine "

"Lively proprty but has seen better days. Its starting to look its age. It urgentlyrequires TLC. We had the best massage"

"This hotel is deteriorating- once by far the best in Kingston, it is now looking tired and many of the staff are now offering much poorer service than they used to. Breakfast has deteriorated with very slow service and borderline rudeness. A sharp improvement is needed or I will have to find an alternative hotel for my regular stats in Kingston. "

"The Air condition and Tv work, but no INTERNET/ 2 Queens size bed, of which one of the bed blocks the entrance to bathroom. Electric kettle with no set up for hot beverages. The refrigerator remained unplugged because there was nowhere to plug it. No electrical outlet in the bathroom and no shelves, table, chair, desk or storage space. There was a lot of uninvited guest and people sleeping in the sofa of the lobby."

"Definitely stay again....."

"The breakfast was was amazing and staffs was excellent "

"Great experience. Staff was friendly and helpful. Clean and very modern facility "

"Hotel in general is clean and accommodating. It is the site to be during Carnival. Buffet Breakfast could have had more variety"