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Reviews of Innisfail City Motel

3 out of 5
Innisfail City Motel
14 Owen Street, Innisfail, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 132 reviews" "
Rating 8 - Good. 61 out of 132 reviews" "
Rating 6 - Okay. 25 out of 132 reviews" "
Rating 4 - Poor. 8 out of 132 reviews" "
Rating 2 - Terrible. 6 out of 132 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sylvia

Disliked: Staff & service
Never again
I am unable to recommend this motel to anyone. I would highly recommend a number of training sessions in customer service and complaint handling and an improvement to their system.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Diego Fernando

Stayed 1 night in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness
Check in time is 2:00pm. Not a second before. You need to go to another motel to check in to this motel because there is no one onsite. The motel is very central. It was very clean. The accommodation is basic but fine for the price.
Stayed 1 night in Sep 2023

4/10 Poor

susan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No warning that water was to be turned off. No water for 20 hours. Had to use public toilets. No shower until it came back on. No staff available most of the time. Don't answer phone when you ring. Door locks automatically so if you accidentally lock yourself out it's hard to get hold of staff. Only a hot car park to sit outside. Smokers in close proximity on either side of our room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Hamish

Stayed 1 night in Sep 2023

6/10 Okay

Warwick

Business traveller
Good location
Stayed 7 nights in Aug 2023
Response from Marylou Manager on 29 Aug 2023
Hey that's great, thanks for the great review, we also love the fact we are3 close to all facilities and shops.Right in the heart of town we are and love it.

8/10 Good

Stewart

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marylou Manager on 29 Aug 2023
Thank you for your great review.We really do appreciate the honest feedback and we look forward to having you stay with us again in the future.

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Marylou Manager on 29 Aug 2023
Thank you for your kind review.We look forward to having you stay with us again in the future.

8/10 Good

Janette

Liked: Cleanliness, amenities
Supermarket close by. Lovely river walking paths. Food shops with in walking distance.
Stayed 1 night in Jul 2023
Response from Marylou Manager on 9 Aug 2023
Thank you for your fantastic review.We are very glad your stay with us was pleasant and we do look forward to having you stay with us again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Marylou Manager on 9 Aug 2023
Thank you for your great review.We are glad you had a pleasant stay with us here at the Innisfail City Motel.We look forward to having you stay with us again in the future.

8/10 Good

Tee Hwa

Stayed 1 night in Jul 2023
Response from Marylou Manager on 20 July 2023
Thank you for your lovely reviewWe look forward to having you stay with us again in the future.

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Handy location
Stayed 2 nights in Jul 2023
Response from Marylou Manager on 16 July 2023
Thank you for your great review.We look forward to you staying with us in the future.

6/10 Okay

Harry

Stayed 2 nights in May 2023
Response from Marylou Manager on 11 July 2023
Thank you for your review.We look forward to having you stay with us again in the future.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Tv aerial was unplugged and took me ages to work out what the problem was. Ac was turned off at system not the key. Had to get a chair to turn it on. Apart from that it was fine. Entry needs better signage as well.
Stayed 1 night in May 2023
Response from Marylou Manager on 5 June 2023
Thank you for staying with us and I'm glad you had a pleasant stay.we look forward to you staying with us in the future.

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service
We didn't like that you had to go to a different hotel to pick up the keys and check in. The air conditioner wasn't working and no one answered the phone. We were unable to contact the staff or Manager as she was trying to run two Motels so was not available. The good side was that it was clean and tidy but if you wanted to sit outside there was only the carpark and it wasn't very pleasant as smokers and ash trays were outside each room so not easy to get away from the smoke.
Stayed 1 night in May 2023
Response from Marylou Manager on 5 June 2023
Thank you for your review.I'm sorry your stay was not pleasant, I did return your call and even went to your room, but you were not there at the time I tried to visit you.Will take into account that i need to create a smokers area away from the doors of the rooms for the non smoking guest.Please come again and stay in the future

8/10 Good

Jennifer

Stayed 1 night in May 2023
Response from Marylou Manager on 5 June 2023
Thank you for your great review.We look forward to you staying with us in the future.

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Marylou Manager on 17 May 2023
Thank you for your great review.We look forward to you staying with us again in the future.

8/10 Good

Jacinta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very handy for what we neede it for, it was close to everything, and we could walk everywhere
Stayed 2 nights in Apr 2023
Response from Marylou Manager on 5 May 2023
Thank you Jacinta for your great review.We are glad your stay was pleasant for you and we look forward to having you stay with us next time.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Marylou Manager on 17 May 2023
Thank you for your fantastic review.We look forward to having you stay with us again in the future.

2/10 Terrible

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Door had 1.5 inch gap at bottom, widi and ac dodnt work good
Stayed 1 night in Apr 2023
Response from Marylou Manager on 18 Apr 2023
Thank you for you review We have only recently done a fumigate on the rooms, so this will help with that problem and I do apologise.please let manager know and she could have moved you to another room closer to WIFI and one with a air conditioner working properly.We look forward to you staying with us in the future, where we will ensure a more pleasant stay.Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First timer
Second time in Innisfail but first time to stay overnight. Nice location as taxi rank at front and Woolworths across the road.Only negative is having to pick up keys from another Motel...tricky if you're not familiar with the Town, also no laundry and iron.
Stayed 4 nights in Apr 2023
Response from Marylou Manager on 18 Apr 2023
Thank you for your lovely review.There is a laundry only two streets away and the motel does provide a iron if requested.Please don't hesitate to let manager know on check-in.Kind Regards

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
The area is unsafe.
Stayed 1 night in Apr 2023
Response from Marylou Manager on 18 Apr 2023
Good afternoon,I'm sorry you felt unsafe the rooms are very safe and secure and I have 24 hr. Camera surveillance in a few areas to ensure the safety and peace for all our guests.Please come again and stay in the future and let me know your worries and I will do my best to accommodate you and make sure your stay with us is more pleasant.Kind Regards

10/10 Excellent

Laurel

Stayed 1 night in Feb 2023

10/10 Excellent

augustine

Stayed 1 night in Jan 2023

10/10 Excellent

Remesh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 13 nights in Nov 2022

6/10 Okay

Andra

Travelled with family
Liked: Staff & service
Didn’t like being accused of doing drugs by the other people residing in close hotel rooms to mine! Manager didn’t handle situation professionally and thought it was okay to threaten me telling me to remove whoever was in my or he will have cops remove me when I paid $94. I tried being nice to others in the rooms next to us but because we was black we was a threat to these old people who couldn’t mind their business! Maybe place elderly people in the front building because their old and need to be close to front of property and the young out back always from those who can’t handle noice.
Stayed 1 night in Oct 2022

8/10 Good

Hayden

Liked: Cleanliness, staff & service
The motel is not modern and is showing it's age. However the room had the basics I needed, is in a very central location and locals and backpackers are a very friendly bunch of people in this town.
Stayed 1 night in Oct 2022

10/10 Excellent

Jack

Stayed 1 night in Sep 2022

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Town centre location was great. Check in at different location delayed and unusual.
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to shower in the morning. Left message on phone of absent reception. Was hot water the previous night.
Stayed 1 night in Jul 2022

10/10 Excellent

Sharryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this motel is excellent value for money. Clean, quiet and centrally positioned.
Stayed 4 nights in Jul 2022

4/10 Poor

Jennifer

Disliked: Property conditions & facilities, room comfort
I have stayed at this hotel several times but not again. There will need to be some big changes to make me reconsider. Definitely overpriced.
Stayed 1 night in Jun 2022
Response from Vickie-lee on 23 June 2022
Thank you for your review . As we are savagely under staffed and also in the process of up grades , and no mention directly to any staff member of issues I do not understand how we could have improved your stay . Yes prices have gone up slightly but so has the costs of everything . If we dont know at the time of your stay that your unhappy , we cant not fix it.

8/10 Good

Lana

Liked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Alison

Business traveller
Liked: Cleanliness, staff & service
The wifi kept dropping out and as a business traveller it made it challenging to keep up with emails etc.
Stayed 1 night in Jun 2022
Response from Vickie-lee on 16 June 2022
Yes in a smaller town this can be an issue we are waiting on upgrades so hopefully this will no longer be an issue, thank you for your review.

8/10 Good

Sharyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot Friendly staff
Stayed 1 night in May 2022
Response from Vickie-lee on 12 June 2022
Wonderful , thank you for your review !!

10/10 Excellent

Alissa

Stayed 1 night in May 2022
Response from Sam on 11 May 2022
Thank you for your wonderful review. Kind regards Sam

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Pulled in to motel look and is rundown and grotty, told by woman ciggy hanging out of her gob (caretaker?) That I had to drive across town to another motel to pick the key up from the owner. I drove around the full and filthy bins and overgrown garden back out and road to the other motel to pick the key up. The owner told me that that is the way that she run thing and that I was lucky to get a room. I was told that the rooms with spacious and very nice. Well that was a lie lot he got dog box with incredibly loud air-conditioner and filthy fans. What an embarrassment for the tourism industry of Innisfail.
Stayed 1 night in Apr 2022
Response from Vickie on 28 May 2022
We are under new management and improvements are on going , thank for you review .

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice little place,just hope the house keeping gave fresh towels and complimentary coffees and tea the next day, and there was no toilet paper which was disappointing Instead of a queen bed i was given double bed with my two eight years old. Besides that the stay was quite and very peaceful.
Stayed 2 nights in Apr 2022
Response from Vickie on 28 May 2022
We are under new management and improvements across the motels are taking place thank you for your review .

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service - dangerous behavior
Not happy with my nights stay. I was woken in the middle of the night by another guest coming into my room with your spare key to room 8. There was no WiFi. There were insufficient instructions regarding check in. I would like a refund please. Mark Riley 0412376464
Stayed 1 night in Dec 2021
Response from Sam on 8 Feb 2022
Good Morning Mark Thank you for your feedback. Please note that the Motel has changed hands and there are strict procedures in place so that this will never happen. I hope that you can come and stay in the near future. Thanks again Sam Manager

6/10 Okay

Janelle, Bowen

Travelled with partner
Liked: Staff & service
Place is very old but at least was clean people in other unit very noisy till midnight
Stayed 1 night in Dec 2021
Response from City Motel on 4 Jan 2022
Hi Janelle, Thank you for staying with us. Next time, please phone me should the noise happen again.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bays
First impression not good but room clean and comfy. Great position . It say pool but none available
Stayed 1 night in Oct 2021
Response from Greg on 3 Nov 2021
G'day Robyn, Thanks for staying with us and leaving a review . Sorry about the reference to the pool, will get it deleted. Cheers Greg.

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Oct 2021
Response from Greg on 3 Nov 2021
Thanks Keith.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is located within walking distance of restaurants and shopping centres. Staff were friendly and helpful.
Stayed 3 nights in Sep 2021
Response from Greg on 5 Oct 2021
Thanks Rebecca, Your comments appreciated. Hope you are enjoying your onward travels. Cheers

8/10 Good

Mikayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town, friendly service.
Stayed 9 nights in Aug 2021
Response from Greg on 9 Sept 2021
Thanks Mikayla, Hope to see you again. Cheers Greg

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 1 night in Aug 2021
Response from Greg on 10 Aug 2021
Thanks

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy motel, good positioning and great price.
Stayed 1 night in Jul 2021
Response from Greg on 1 Aug 2021
G'day Anon, It is great to read that a guest has enjoyed their stay with us, and that we have meet all expectations. Thank you. Hope to see you again. Stay safe. Cheers Greg

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innisfail
Needs fans,other than that it was good..plumbing noisy. Would go back again
Stayed 2 nights in Jul 2021
Response from Greg on 24 July 2021
Thanks Tony, See you again. Cheers Greg

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, quiet, clean, comfortable, basic, helpful staff, easy to check in and out.
Stayed 1 night in Jun 2021
Response from Greg on 27 June 2021
Thanks