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"A welcome rest for three days after working our way down from Campbell River. The hotel is in a great location and has plenty of cafes, restaurants and shops within easy walking distance. We did not eat at the hotel as we wanted simple fayre in the morning and search out different cuisines via Trip Advisor. We had a two Queen bed room on the 2nd floor overlooking the ferry harbour area. Although the room was very good, after three days we found the beds a bit too hard and left with aches in our backs. Having two queen beds in the room did make it a bit roomy. Overall, a very good stay and we really enjoyed our visit. Thank you Grand Pacific."

"The employee named santosh was outstanding. Very clear. Deserved 10 stars. Manager from sri lanka was very nice. Thanks"

"The Fairmont Empress is a five star hotel. The staff are amazing, the area is amazing, the hotel itself is impressive. Do yourself a favour and spend a couple nights. Be sure to attend High Tea. "

"Very helpful and friendly staff. Older hotel but clean and comfortable. A bit worn in places - carpets and woodwork. "

"First, when I was checking in, they upgraded me to a better room- what a lovely surprise! The room was very nice, and the view was nice too. They made sure we understood how to access the parking area, and showed us some areas in Victoria that I was interested in on the map. If I had one small issue, it was that their pillows are very big and dense- not something I am used to- I likely should've asked if they had softer ones available. Everything else was FABULOUS!"

"Lovely check in and check out clerks. Pool looks great, kitchenette was clean and stocked with plates and utensils. I do wish there were kitchen towels available to dry the dishes or a dish rack, but thats only minor. We stayed one night and i would definately recommend it again. The area around has a few different options for eating, a&w, subway, pizza, chinese food and its about a 15 minute walk to the mall plaza which has loads of food and coffee options. Gas station right across the road although very expensive. Overall i would definately recommend this place! "

"Scenic location and very spacious room with full kitchen. Bit of a drive to most services."

"The client services were excellent, staff attentive and extremely accommodating. Suite was well laid out, good use of space, and comfortable bed and bath. Enjoyed the calm quiet atmosphere. Would choose this hotel again. "

"Check in wasn’t ready at 4"