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"Very kindly staff and good service."

"Our room was amazing. We loved having our private onsen, and took every opportunity to use it to relax and rejuvenate our bodies. Both of us felt very taken care of, and it was the highlight of our Japan trip. It was nice to be able to slow down and recuperate. That being said. If you have an allergy to a certain food, make sure you let them know in advance so they can prepare your breakfast properly (they start preparing breakfast the day before, so if you didn't tell them in advance, they can't change it). "

"The toilets. As tourists from America were not used to the toilets and we found that to be pretty fascinating even though it's common for you guys throughout Japan. We appreciate it. The cleanliness room service was good. Breakfast was different from what we're used to eating but it was nice. It was healthy. It was fresh and convenient"

"Wonderful staff trying to do their best in the middle of a remodel in a dated property - few restaurant options near the hotel - Unfortunately, we had no view to the lake because of the remodel; however, we were never informed about this neither by the hotel not by hotels.com when we made the reservation. "

"The staff were fantastic!! They went above and beyond and exceeded our expectations. Traditional Japanese breakfast was very good and the outdoor onsen was a nice experience "

"great spa"

"Great place to stay near the train station. The staff were nice and there are a lot of free amenities offered. It was quiet, we could not hear any street traffic. Would recommend this hotel. Only recommendation is the clothes dryers didn’t really dry. Dried for 1.5 hours and they were still wet. Maybe this is just Japanese dryers?"

"I very much liked this place. And they did me a favor, I wasn’t able to use the purple bimi ticket, so they made a dinner option just for me, and I looked at the menu- the dinner was worth more than the cost of the ticket. They helped me out beyond what they needed to do, I highly recommend this hotel."

"Easy to reach"