Front of property - evening/night

Reviews of The Club Cala San Miguel Hotel Ibiza, Curio Collection by Hilton

5 out of 5
The Club Cala San Miguel Hotel Ibiza, Curio Collection by Hilton
Carrer de ses Oliveres, 1, Ibiza, Sant Joan de Labritja, Balearic Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a quiet resort
Beautiful hotel in a very quiet resort at this time of year. Very little to do without a car or transport. Breakfast items were varied but mostly hot dishes were luke warm. Some of the cereals were stale. Coffee from the machine left a lot to be desired. Staff were mostly lovely but some gave us the feeling they were at the end of their season and couldn’t be bothered. Reception staff were very friendly and helpful. Overall, a lovely hotel in a pretty resort but it wasn’t for us. We only stayed 2 nights, which was enough for us, before moving to another hotel across the Island
Stayed 2 nights in Oct 2023
Response from Robby (guest experience manager) and the entire st on 18 Oct 2023
Dear Guest, Thank you for sharing feedback about your recent stay.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We hope to welcome you back. Best wishes,Robby (guest experience manager) and the entire staff of Siau

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly -pool area quiet -restaurants nearby good.Hope to visit next year only slight concern is impact of new build hotel next door
Stayed 6 nights in Sep 2023
Response from Robby (guest experience manager) and the entire st on 28 Oct 2023
Dear Kenneth, Thank you for your review.We are delighted to hear that you found our pool area quiet and enjoyed the nearby restaurants. It's great to know that you are considering visiting us again next year. Regarding your concern about the new hotel being built next door, we understand that construction can be a cause for worry. The hotel next to ours will be an only adults hotel well. So similar peaceful and relaxed vibe.We hope to welcome you back in the future. Best wishes,Robby (guest experience manager) and the entire staff of Siau

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Really enjoyable stay, lovely location, setting and quality features throughout - breakfast was very good! Very friendly staff, with a particular mention to Saki, one of the waitresses - who was fantastic.
Stayed 6 nights in Sep 2023
Response from Robby (guest experience manager) on 18 Sept 2023
Dear Luke, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our lovely location, setting, and quality features throughout your stay. It's great to know that our breakfast met your expectations as well. Our team, especially Saki, appreciates your kind words and recognition of their friendly service. We are committed to providing a comfortable and memorable experience for our guests, and your positive feedback is truly rewarding. We look forward to welcoming you back for another enjoyable stay in the future.We look forward to welcoming you back for another memorable experience. Best wishes,Robby (guest experience manager) and the entire staff of Siau

8/10 Good

Tessa Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and we very much enjoyed our stay. All the staff were fantastic and the entertainment each night was wonderful. A couple of areas for improvement though. The breakfasts were great albeit the boiled eggs were old and had grey marks around the edges and the sun lounger cushions needed to be taken in over-night as some looked dirty / grubby and they got soaked in the Storm. In addition most days we had to ask for more coffee pods and milk and bottle water. I think to be a 5 x star hotel these should be provided daily, without having to request them. There were also lots of mosquitos and we got badly biten but that maybe just because of the rains. Lastly when we came to check out and go to the airport our rent-a car was parked in in the Siau Ibiza parking lot. Everyone at Reception was super helpful and luckily a guest at the hotel came and moved his car so that we could maneuver the car out but there was no way to know or contact the parson who had parked me in. It may have even been someone just going to the beach. It lead to a very stressful time as we through maybe we would have to get someone to come tow the car away. Maybe there should be some identification process for the cars in the parking lot or a barrier to entry to ensure no non-guests park in the parking lot or, all car keys should be left at Reception in case cars need to be moved.
Stayed 5 nights in Aug 2023
Response from Robby (guest experience manager) on 4 Sept 2023
Dear Tessa, Many thanks for your feedback.We are delighted to hear that you enjoyed your stay and found our staff to be fantastic, as well as the nightly entertainment. We appreciate your kind words and will continue to strive for excellence in our services. We apologize for the inconvenience you faced during your stay. We have taken note of your feedback regarding the breakfast, sun lounger cushions, and room amenities. Rest assured, we will address these issues to ensure a better experience for our guests. As for the mosquitos, we recommend using insect repellent during the rainy season to avoid any discomfort. Regarding the parking situation, we will consider implementing a system to better manage the parking lot and prevent such incidents in the future. Your feedback is invaluable in helping us improve our services.We would be delighted to welcome you back for another stay. Best regardsRobby (guest experience manager) and the entire staff of Siau

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, all staff were very attentive, a special mention to Robbie who gave some excellent restaurant recommendations and general information about the island.
Stayed 4 nights in Aug 2023
Response from Robby (guest experience manager) on 1 Sept 2023
Dear Russell, thank you for your positive feedbackWe are very glad to read how you valued our hotel staff. They are truly the heart and soul of our hotel.We hope to welcome you again very soon to our hotel,Kind regardsRobby (guest experience manager) and the entire staff of Siau

10/10 Excellent

Michael

Stayed 1 night in Oct 2022

10/10 Excellent

sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What s as lovely surprise this hotel was!! The staff were amazing, the food was just delicious and the attention to detail serving to none!!
Stayed 4 nights in Jul 2022
Response from Xisco & the team on 14 July 2022
Dear Sophia, THANK YOU SO MUCH for such a great and nice review. We are so glado to know that you are having a great time in the hotel. We hope to welcome you back for your next holidasy in Ibiza! kind regards, Xisco & the team.

10/10 Excellent

GARETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with attentive and friendly staff. What not to like. Thank you.
Stayed 5 nights in Jun 2022
Response from Xisco & the team on 21 June 2022
Dear Gareth, thank you so much for your nice review and your even nicer words! We are so glad to know that you had a great time with us. We are looking forward to welcome you again in SIAU!. Kind regards.

10/10 Excellent

ALISON CAROLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a solo long weekend trip in a 'my favourite room' on an all-inclusive basis. The hotel is super modern and clean with a great pool area. The rooms were spacious with all the amenities you need. The food was good and pretty much everything is included in the all inclusive plan.
Stayed 2 nights in Oct 2021
Response from Xisco on 26 Oct 2021
Dear Lee, thank you so much for your amazing words, you made our day. :-) Your words about the team mean a lot for us, and all the team here in Siau is delighted to know that you appreciate of our efforts. It will be our utmost pleasure welcoming you again. Sunny regards from Ibiza! Xisco & the team

10/10 Excellent

klaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Slightly strange beach access as it is not located ON the beach. Great breakfast. Great rooms.
Stayed 4 nights in Sep 2021
Response from Xisco on 27 Sept 2021
Dear Klaus, Greetings from sunny Ibiza! :) Thank you for choosing SIAU for your visit to the island. It was a great pleasure to have you here! It is our goal to make our guests feel like they’re at home. Thank you for your kind words. Best regards from the white island. Xisco & the team.

8/10 Good

Milena

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Eine wirklich wunderschöne Location, tolles Zimmer, freundlicher Empfang an der Rezeption. Einziges Manko war der Service im Restaurant und an der Bar. Hier wird man als Alleinreisender überhaupt gar nicht beachtet. Ich musste eine knappe 3/4 Std warten auf meine Essenbestellung (trotz beinahe leeren Restaurants). Ebenso später an der Bar. Hier wurde beinahe ruppig mit einem gesprochen. Hier also definitiv verbesserungswürdig. Ansonsten alles wirklich TOP!
Stayed 1 night in Oct 2023
Response from Robby (guest experience manager) und das gesamten on 27 Oct 2023
Sehr geehrte Milena, vielen Dank für Ihre Bewertung! Wir haben gerne gelesen, dass dir der Aufenthalt bei uns gut gefallen hat. Danke für deinen Hinweis bezüglich unseres Service. Wir werden diesen gerne mit unseren Mitarbeitern besprechen, um uns weiter zu verbessern :) Wir hoffen, du konntest deinen Aufenthalt stets noch genießen und bedanken uns vielmals für deinen Besuch. Hoffentlich sehen wir uns auch in der Zukunft wieder. Alles Gute und bis bald, Robby (guest experience manager) und das gesamten Personals von Siau

10/10 Excellent

Sylvia Christine

Liked: Cleanliness, staff & service, property conditions & facilities
adsfas
Stayed 9 nights in Sep 2023
Response from Robby (guest experience manager) on 18 Sept 2023
Sehr geehrte Sylvia Christine, vielen Dank für Ihren Besuch und Ihre Rückmeldung. Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Bis bald hoffentlich ;) Mit freundlichen Grüßen, Robby (guest experience manager) und des gesamten teams vom Siau

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in Jun 2023
Response from Robby (guest experience manager) and the entire st on 11 July 2023
Dear Kamila, Thank you for your positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We look forward to welcoming you back on a future occasion. Best regards,Robby (guest experience manager) and the entire staff of Siau

8/10 Good

Valérie

Travelled with partner
Liked: Staff & service
Infrastructures qui ne correspondent pas à un hôtel 5*. Salle de sport minuscule, équipement correct mais manque d’espace. Ménage insuffisant dans la chambre. Service de ménage très tardif, au delà de 16h… Serviettes insuffisantes, pas de service du soir. Chambre avec piscine partagée mais non chauffée donc impraticable. Prix du restaurant très élevé et injustifié. Les : hôtel calme, proche de la plage avec transats inclus. Petit déjeuner qualitatif. Personnel professionnel et aimable mais ne parlant pas français.
Stayed 8 nights in Jun 2023
Response from Robby (guest experience manager) et toute l´équipe on 13 June 2023
Chère Valérie, Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos. Nous sommes enchantés que vous ayez apprécié le professionnalisme et la convivialité de notre équipe. Nous vous prions de nous excuser pour cet oubli inhabituel. Merci de mentionner la tranquillité des lieux ainsi que le petit-déjeuner.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous, Robby (guest experience manager) et toute léquipe de Siau

8/10 Good

Aurelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personeel is oprecht vriendelijk en zeer toegankelijk. Rustige omgeving met oog voor detail. Ben je van plan het eiland wat te verkennen? Huur een auto en vraag aan Robby waar je de mooiste plekken van dit eiland kan vinden. De tips die je krijgt zijn goud waard.
Stayed 6 nights in Sep 2022
Response from Xisco & the team on 12 Sept 2022
Dear Benjamin, thank you very much for your kind words. We are so glad to know that you had a great time with us. We are looking forward to welcome you very soon. Kind regards, Xisco & the team.

10/10 Excellent

Nio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr neu, sauber und die Einrichtung sind fabelhaft. Das Essen ist Ausgezeichnet. Alles wunderbar. Ganz klare Empfehlung!?!
Stayed 2 nights in Jul 2022
Response from Xisco & the team on 12 Sept 2022
Sehr geehrte Nio, Ein ganz grosses dankeschoen fuer Ihre Worte. Wir freuen uns ausserordentlich, dass Ihnen Ihr Aufenthalt bei uns im Siau Ibiza so gut gefallen hat. Es wuerde uns sehr freuen, Sie bald wieder bei uns im Siau Ibiza hotel. begruessen zu duerfen. Herzlichst, Xisco & Team

8/10 Good

Nic

Stayed 2 nights in Jun 2022

10/10 Excellent

Estelle

Liked: Amenities, property conditions & facilities
Stayed 5 nights in May 2022

4/10 Poor

Simone

Esperava mais
Ao contrário da Pacha, Hard Rock que estou indo nessa viagem…no Siau vc só entra no quarto depois das 14:30, eles não são flexíveis, almoçamos lá e não tiveram nem a gentileza de ir levar a chave do quarto na mesa, tivemos ainda, mesmo depois das 14:30 que ir na recepção e depois de muita demora fazer o checkin, não considero esse hotel 5 estrelas, as pessoas no café da manhã estavam sem máscara, tivemos que reclamar 3 vezes, na piscina pedi uma taça de Cava que veio pela metade, ao questionar o bartender, ele disse que eu já havia bebido…como se eu precisasse desse tipo de truque..lamentável.
Stayed 1 night in Aug 2021
Response from Xisco on 27 Sept 2021
Cara Simone, antes de mais obrigado pelo seu review. Relativamente as suas palavras gostava de darl-he o nosso parecer. O nosso check-in é as 15:00h e tentamos que seja sempre o mais cedo possivel, mas tendo em conta a altao ocupaçao foi completamente impossivel. Gostavamos de partilhar que o uso da máscara no nosso hotel é completamente obrigatorio e fazemos questao de oferecer máscaras aos hóspedes que chegam a porta sem. Lamentamos que o serviço da piscina nao tenha sido do seu gosto, mas teremos muito em conta as suas palavras. Esperamos poder recebe-lo novamente para poder mostrar-lhes as nossas constantes melhorias. Com os nossos melhores cumprimentos, Xisco & equipa.