We are just back fromn2 weeks at the Ereso - 2 adults and 4 children aged 6-14, the eldest being a wheelchair user. The whole holiday was brilliant. We had 2 rooms for 3 people, one was larger with a wet room style bathroom. We requested the accessible room before we went by emailing the hotel, and also asked for the 2 rooms to be close which they were - just across the corridor from each other. On arrival one room had not been cleaned but a call to reception later and about 4 cleaners plus the hotel manager arrived and sorted things out in about 10 minutes.
The food was great - a bit repetitive towards the end but enough choice to satisfy all of us. Evenin entertainment varied - but when you are sitting in the warm air with unlimited beer /wine/cocktails, nothing is too bad!
Hotel staff were all really friendly and bent over backwards to help with the wheelchair. The younger kids loved the kids club md the animation team were great. We would definitely recommend this hotel to other families and would love to go back next year!