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"Absolutely brilliant! It's a fully stocked apartment with everything you need. Large, clean and bright. Lovely staff. Let' us check in ridiculously early and we were able to stay an extra night when our onward travel plans fell through. Nothing was too much and we are so grateful to them. Best place we've stayed in so far. 100% recommend."

"Everything was perfect. The menu was exceptional. Highly recommend 👌 "

"The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our room, they send us to the restaurant and the restaurant send us back to reception so no one actually was bothered to do that. I would never pay again for 5* hotel that doesn’t provide 5* services. Not worth the money "

"Convenient, next door to the train station, walking distance to old town "