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"Excellent hotel with a wonderful breakfast The staff are helpful I enjoyed 100%"

"The property was located very well, the room was clean, spacious, quiet. The staff was friendly and helpful :)"

"The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our room, they send us to the restaurant and the restaurant send us back to reception so no one actually was bothered to do that. I would never pay again for 5* hotel that doesn’t provide 5* services. Not worth the money "

"Throughout my life, I've stayed in many different hotels in many cities. I generally don't like to comment on the places I stay because many hotels have both advantages and disadvantages. However, this time it's different.... Exceptional cleanliness, a magnificent breakfast, friendly and attentive staff. Don't let the fact that it's a 3-star hotel fool you; believe me, you can easily find a level of comfort here that you'd be hard-pressed to find even in a 5-star hotel. Are there no negative aspects at all? Yes, believe me, there aren't! ENDLESS THANKS TO ALL THE STAFF, ESPECIALLY THE HOTEL OWNER MR. HRISTO, FOR MAKING US FEEL AT HOME..."

"The apartment was very clean, well stocked and great location for our winter needs. Communication with Dimitar was very easy, prompt and helpful. Thank you "

"Very unpleasant stuff. Peter was not polite, he did not apologise for my room not be ready for check in at 2pm. Thanks or please are not words in his vocabulary. Otherwise hotel is outdated but clean and good location "

"Staff does not speak any other language than Bulgarian, very limited breakfast, very disturbing gsm mast from a nearby building when staying on high floors, no minibar when early clousure"

"The hotel was perfect. Plenty of dining close by, short walks to the Roman amphitheater, Kapana and Old Town. Clean and comfortable room."