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"Hotel was very good, I was in room 119 and it was very spacious with a huge double shower bathroom. Staff were very helpful and food in restaurant was enjoyable."

"Always a great place to stay on our Leicester visits. Friendly Staff and a great breakfast"

"Amazing spacious room"

"rooms were really well appointed and had everything I needed including a Tassimo coffee machine, desk and microwave - great for working away. Food stops at 8pm which is normally when I order so made an effort to go at 7:25 and the bar staff looked harassed and disorganized and said it would be a 90 minute wait for food so I gave up, as it was supposed to have finished an hour before that. However I did have a drink and whilst I was there I watched the deputy manager step in, support his staff, clear the backlog, deal with complaints and then come and speak to me and got me the food I would have ordered. I was very impressed "

"Staff were incredibly helpful and friendly during check in, ensuring you had everything you required. Hotel environment was stunning. Everything from furniture style to colours used. Rooms were exceptional. Bed was so comfortable! Amenities in the room were "

"The carpet had stains, the shower screen had mould and dust on lampshade and creased net curtains. All very minor but if fixed it would be a definite fix star. The amenities and facilities themselves are fantastic. "

"The staff were lovely and very helpful. The paint in the room needed cleaning or painted over in some area. The bathroom sink had cracks in it. The worst was the mattress. It was way too thin. Had to use quilt to try and give me some comfort . Didn't work. It was a disabled room."

"Everything was excellent - the food, the service, the room and the Spa. The staff were so friendly and helpful. Our room had high ceilings and felt so spacious. The whole experience felt decadent and luxurious. Only 2 minor gripes. Very mini toiletries in the room for 2 people to use. There were small bits of debris on the bottom, this was at 8am. So I would just look at the cleaning schedule. "

"All fresh and plentiful"