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Reviews of Doubletree by Hilton Hull United Kingdom

4 out of 5
Doubletree by Hilton Hull United Kingdom
Ferensway, Kingston Upon Hull, Hull, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 493 out of 770 reviews" "
Rating 8 - Good. 194 out of 770 reviews" "
Rating 6 - Okay. 37 out of 770 reviews" "
Rating 4 - Poor. 30 out of 770 reviews" "
Rating 2 - Terrible. 16 out of 770 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Akintayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Philip

Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nadiia on 4 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nadiia on 4 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
My car was vandalised in their secured car park
Stayed 1 night in Apr 2024
Response from Nadiia on 4 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely situated, close to shopping and connexin arena .
Stayed 2 nights in Mar 2024
Response from Nadiia on 4 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Simon

Travelled with partner
Liked: Amenities
Great hotel in a very convenient location. Great bar and restaurant.
Stayed 2 nights in Mar 2024
Response from Nadiia on 26 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 4 nights in Feb 2024
Response from Nadiia on 26 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okay

Luisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nadiia on 26 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Marsel

Stayed 1 night in Feb 2024
Response from Nadiia on 26 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Maciej

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Awful expetience.
No water in the bathroom! Last week different room and door not opened on number of ocassions and finally locked out, while hotel overbooked! Glad that night manager had some better idea, because your general manager Rahu or something, I would not employ him to manage a camp field nevermind hotel!!! Awful experience! Lift its like lottery sometimes work sometime doesn't! Carpark full despite payed for full week!
Stayed 4 nights in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Daljit

Liked: Cleanliness, staff & service
Hotel is close to station but located next to a busy crossroads. Get a room on high floor if possible.
Stayed 2 nights in Jan 2024
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay for our anniversary
Great stay in a lovely, clean hotel Food was delicious and plentiful at Breakfast
Stayed 2 nights in Jan 2024
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Danny

Stayed 1 night in Dec 2023
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, very elegant. Comfortable and clean room. Close to shopping centre and close to the deep aquarium. Would recommend.
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Sally

Stayed 1 night in Dec 2023
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

GLENN

Stayed 1 night in Dec 2023

10/10 Excellent

olaitan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best.
best of the best. clean, sophisticated, air of elegance and professional.
Stayed 1 night in Dec 2023
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay in a great location
Response from Nadiia on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Heather, Redmond

Great
Stayed 1 night in Dec 2023
Response from Nadiia on 5 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Lee

Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Been here before and always enjoyed sky bar. This occasion was told we couldn’t come in. No sign saying private or anything to close that to hotel guests really was annoying and rude. Always go for a drink there when stay if going to close areas and turn paying guests away should inform so I can book somewhere else
Stayed 2 nights in Nov 2023

8/10 Good

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL LET DOWN BY A POOR BREAKFAST
Great hotel in good location. Ate at the Marco Pierre White Restaurant, which was excellent. The only let down was the breakfast which was very disappointing. The bacon had off colour dark patches( I believe caused by formation of metmyoglobin, a pigment that turns meat brownish-red due to long exposure to light). The herby sausage was excellent but when I started eating the second it had an unpleasant flavour, so I left it. The fried eggs were way over cooked and were hard like boiled eggs.
Stayed 1 night in Nov 2023
Response from Nadiia on 22 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, breakfast very nice. Parking was expensive and hard to find but that’s the only downside. Easy walking to shopping centre and theatre
Stayed 1 night in Nov 2023
Response from Nadiia on 18 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The card access to all floorsvis an excellent idea
Stayed 1 night in Nov 2023
Response from Nadiia on 18 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with lovely rooms, cannot fault this hotel, we have stayed here many times. Great location if you are visiting hull truck theatre as it is almost next door. Will definitely stay again.
Stayed 1 night in Nov 2023
Response from Nadiia on 19 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and sorted out any issues we had. Only issue was the electric car charger didn't work.
Stayed 1 night in Nov 2023
Response from Nadiia on 18 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nadiia on 18 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and amazing staff! Breakfast was fab would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Nadiia on 22 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nadiia on 22 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The room was well presented, clean and comfortable. Breakfast in the morning was excellent.
Stayed 1 night in Oct 2023
Response from Nadiia on 18 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 1 night but fantastic hotel and staff. Swift check in by lovely lady and the warm cookies hit the spot. Room was lovely , very clean and modern with excellent facilities. Had our evening meal in Marco Pierre White restaurant. Bar staff and restaurant staff amazing. Main course outstanding however let down by the dessert menu. I had the crumble which was quite dry with minimal amount of ice cream. Husband had the cheeseboard. Very disappointing. 1 small piece of cheese with 5 crackers. ! Overall I would definitely recommend this hotel staying in the area.
Stayed 1 night in Oct 2023
Response from Nadiia on 18 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Oluwaseun Abbbey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and clean and I will be coming back again
Stayed 1 night in Oct 2023
Response from Nadiia on 18 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Kayleigh

Stayed 1 night in Oct 2023
Response from Nadiia on 19 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Adam

Stayed 1 night in Sep 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was allocated a disabled room.
Stayed 1 night in Sep 2023
Response from Nadiia on 19 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Angela

Stayed 1 night in Sep 2023
Response from Nadiia on 19 Sept 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay.We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nadiia on 17 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nadiia on 7 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic break
Absolutely amazing
Stayed 1 night in Jul 2023
Response from Nadiia on 19 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Nadiia on 19 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Joshua

Stayed 1 night in Jul 2023
Response from Nadiia on 24 July 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Nadiia on 8 July 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great nights stays very comfortable clean room all amenities you need
Stayed 1 night in Jul 2023
Response from Nadiia on 8 July 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent reception
Stayed 1 night in Jul 2023
Response from Nadiia on 2 July 2023
Thank you for taking a moment to share your experience. I am happy to hear you have enjoyed your stay at our hotel.We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Tibor

Stayed 2 nights in Jun 2023
Response from Nadiia on 20 June 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!