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"The room had bugs, so the occupant (our son) requested a different room. They did comply, but then accused him of damaging the TV. It was not true anyhow, and it then turned out that they accused him before even talking to any others (cleaning and maintenance personnel) who had access to the room. Overall, the facility was dirty and shabby - both rooms, elevator, etc. Overall impression was borderline disastrous, and anyhow the standard of a 4-star hotel was definitely not met. Beware the room damage scam/trap - we recommend taking a pic of your room to document the condition and avoid unfounded accusations!"

"Very close to the train station, cheap shops and restaurants neadby"

"We only needed a bed for the night as we were attending a concert. The bed was large, clean and very comfortable. The staff was very accommodating. We needed a taxi to get to the venue and they had one for us within 3 minutes. Fresh water, still or sparkling on demand at the front entrance. Shower snd restroom were cleaned and well stocked. The AC wotked great. We were comfortable all night. Fresh nespresso or tea in the AM. Would definitely stay there again"

"Fantastic stay, front desk staff was great, buffet was 100% worth it"

"Room was good. Close to train station and cathedral for Christmas markets. "

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"Perfect location for visiting city, zoo ect. Clean, friendly, no complaints at all!"

"Rooms spotless clean. Staff was courteous and helpful. Location was good . Thanks "

"i arrived jetlagged from USA. I was so tired and check in was at 3 and usually thats the way it is but from time to time i've been lucky and have gotten a room when I arrive in Europe in the am. What upsets me is that they had rooms but wanted to gouge me for 60 Euros instead which wasn't nice. So I was forced to walk around in the cold for 7 hours till they were ready. So unfair, I never stay there again !"