Hue Citadel Holidays from AU$1,218

From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious.

This is a spacious hotel with excellent gym and restaurant. The room was very clean and the bed was comfortable. The only thing missing was firmer pillows.

Designed like old Vietnam but with all the modern conveniences. Superb staff!

We did the 2 night stay for our honeymoon straight after our wedding and couldn’t be happier. The villa is beautiful, food is amazing and we had the best sleep on the most comfy bed. There are plenty of activities within the resort too.

We have travelled extensively as a couple, over many years. Pilgrimage Village Hue is one of the three best hotels we have ever stayed in anywhere in the world. The warmth and welcoming nature of EVERY ONE of the staff we encountered over four days was exceptional - beginning with such a wonderful warm welcome from Tram, on our arrival. Our room fronting onto the warm water swimming pool is definitely worth paying the extra for - its temperature was always ideal, and it’s so convenient for those rooms. Breakfast was such a memorable experience every morning - with the selection of foods, some area on outside covered balcony, and, again, super efficient and helpful staff. This hotel and four days we will NEVER forget! CONGRATULATIONS, and “ THANK YOU”, Pilgrimage Village Hue!