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"Excellent hotel in a beautiful location. Friendly and helpful staff."

"The room was clean and comfortable. The food was excellent."

"Superb breakfast and restaurant food, attentative staff. Onsite parking a bonus."

"Oliver and his small team were excellent. Fully committed to personal, customer faced service. Fantastic breakfast-we loved the beautiful teapot! Great Temple Spa products in the room. "

"You can leave your luggages in the lounge before check-in and after checkout. We stayed in a Classic Double Room, which was the most affordable one. The listing should be clear on NOT-en-suite in this room as the pictures looking like en-suite. The entire room was also different from the pictures. It was a bit tight and small but fair enough for the price. The front door keypad was not user-friendly, which made the checkin experience worse. However, the staff was kind on the phone. Overall I didn’t feel “excellent” as expected from the reviews but if you look for affordable and clean rooms, I’d recommend here."

"This was my third stay since my first visit in 2014 from Canada. Have never forgotten the beauty of the setting and cozy atmosphere. Particularly enjoyed our ground floor room with the conservatory which gives you direct access to the outdoors. The walk across the field to Hawes is always fun. Great staff, food delicious."

"Disappointing stay, especially as I have stayed here twice before and previously been very satisfied. There was no hot water or heating, making the room very uncomfortable. I was told on arrival that food orders would stop at 18:00, but not that the menu would be extremely limited with no vegetarian options. Despite being advised the hotel would close at 23:00, the bar was shut and the hotel effectively closed by around 20:30. Breakfast was equally poor, with no staff present, very limited, low-quality food, and again very few vegetarian options. Overall, the lack of basic amenities, poor service, and substandard food made this a very disappointing stay."

"Excellent staff, friendly, helpful, knowledgeable and efficient-particularly the reception staff. We were very fortunate to be given an upgrade-very exciting! This meant a canal view room which was lovely, much quieter than the front of the building. The hotel appears to be undergoing a programme of refurbishment and the dining room is much improved. Unfortunately the same could not be said of the breakfast. It was disappointing that there was only sliced bread available. The slices of cheese were hard and curled and looked most unappetising. The hotel is set in lovely surroundings and the walk along the canal into Skipton is a pretty one, where we saw jumping lambs, ducks, geese, swans and an otter. We always enjoy our stays here."