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Wyndham Garden Houston Willowbrook

2.5 star property
Enjoy the manager's reception, cool off in the outdoor pool, and stay productive with high-speed WiFi and meeting spaces at this convenient Houston hotel

Choose dates to view prices

Located near Houston Methodist Willowbrook Hospital and HP Campus, Wyndham Garden Houston Willowbrook offers a welcoming retreat. Guests can enjoy the manager's reception, outdoor pool, and American cuisine at Preston's. In-room WiFi and attentive multilingual staff are provided.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

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About the area

Located in Houston, Wyndham Garden Houston Willowbrook is in the business district and near the airport. Willowbrook Mall and Vintage Park are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Traders Village. Looking to enjoy an event or a match while in town? See what's going on at Berry Center. Visit our Houston travel guide
Map
18818 Tomball Parkway, Houston, TX, 77070

What's nearby

  • Bowlero Willowbrook
    5 min walk - 0.5 km
  • Houston Methodist Willowbrook Hospital
    8 min walk - 0.7 km
  • Aerodrome
    15 min walk - 1.3 km
  • Kickerillo-Mischer Preserve
    1 min drive - 2.6 km
  • Willowbrook Mall
    2 min drive - 2.7 km

Getting around

  • Houston Station
    28 min drive
  • George Bush Intercontinental Airport (IAH)
    22 min drive

Restaurants

  • It'z
    10 min walk
  • Starbucks
    19 min walk
  • Sonic Drive-In
    2 min drive
  • P.F. Chang's China Bistro
    17 min walk
  • Kroger Fuel
    2 min drive

About this property

Wyndham Garden Houston Willowbrook

Hotel near Houston Methodist Willowbrook Hospital
Located close to Willowbrook Mall and HP Campus, Wyndham Garden Houston Willowbrook provides a free manager's reception, dry cleaning/laundry services and a bar. The on-site American cuisine restaurant, Preston's, features happy hour and dinner. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business centre.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Continental breakfast (surcharge), a free local area shuttle and laundry services
  • Coffee/tea in reception, a computer station and meeting rooms
Room features
All 151 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Preston's

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 5 to 15 per person
  • Early check-in fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn HOUSTON NORTHWEST
Holiday Inn WILLOWBROOK
Holiday Inn WILLOWBROOK Hotel
Holiday Inn WILLOWBROOK Hotel HOUSTON NORTHWEST
WILLOWBROOK Holiday Inn
Holiday Inn Houston Northwest Willowbrook Hotel Houston
Wyndham Garden Houston Willowbrook Hotel
Wyndham Garden Willowbrook Hotel
Wyndham Garden Houston Willowbrook
Wyndham Garden Willowbrook
Wyndham Houston Willowbrook
Wyndham Garden Houston Willowbrook Hotel
Wyndham Garden Houston Willowbrook Houston
Wyndham Garden Houston Willowbrook Hotel Houston

Frequently asked questions

Does Wyndham Garden Houston Willowbrook have a pool?

Yes, this property has an outdoor pool.

Is Wyndham Garden Houston Willowbrook pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Garden Houston Willowbrook?

Self-parking is free at this property.

What time is check-in at Wyndham Garden Houston Willowbrook?

Check-in start time: 3 PM; check-in end time: 3:00 AM. Early check-in is available for a fee of USD 40 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Wyndham Garden Houston Willowbrook?

Checkout is at noon.

Where is Wyndham Garden Houston Willowbrook located?

Situated near the airport, this hotel is within 2 mi (3 km) of Houston Methodist Willowbrook Hospital, Willowbrook Mall and HP Campus. Vintage Park and Cosmic Jump Indoor Trampoline Park are also within 6 mi (10 km).

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Reviews

Wyndham Garden Houston Willowbrook Reviews

6.8

7.2

Cleanliness

8.4

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 297 out of 999 reviews
Rating 8 - Good. 240 out of 999 reviews
Rating 6 - Okay. 140 out of 999 reviews
Rating 4 - Poor. 118 out of 999 reviews
Rating 2 - Terrible. 204 out of 999 reviews

Reviews

10/10 Excellent

JUAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Bed was very comfortable and clean , shower and AC were very good
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication
No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best
Stayed 3 nights in Jul 2022

8/10 Good

Edward

Liked: Communication
Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂
Stayed 1 night in Jul 2022

6/10 Okay

Jane

Liked: Communication
Disliked: Amenities
Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly.
Stayed 3 nights in Jun 2022

2/10 Terrible

Cecilia

Disliked: Cleanliness, room comfort, communication

Horrible

The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Communication

Nothing was good

My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity
Stayed 1 night in Jul 2022

2/10 Terrible

jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room.
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort, communication
I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit.
Stayed 2 nights in Jul 2022

4/10 Poor

Tammie

Disliked: Cleanliness, room comfort, communication

Never again!! Very disappointed!!

Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again
Stayed 3 nights in Jun 2022

8/10 Good

Lori

Liked: Cleanliness
Disliked: Communication

Don’t Stay Here

As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof. The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean.
Stayed 3 nights in Jun 2022

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy
Stayed 1 night in Jun 2022

2/10 Terrible

Angela

Disliked: Staff & service
Wasn’t able to check in. The systems were down and wanted cash to check in
Stayed 1 night in May 2022

4/10 Poor

Elida

Disliked: Amenities, property conditions & facilities
easy to find
Stayed 5 nights in Apr 2022

8/10 Good

Brent

Liked: Staff & service
Nice
Stayed 1 night in Apr 2022

2/10 Terrible

Rachell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

The hotel was nothing like the pictures walked in and you could smell marijuana on the first floor walking to the elevator. Changed rooms 3 times tv didn’t working one, the next room there was no remote nor refrigerator no phone nor microwave; the last room the A/C worked on and off. Let’s not talk about the Wi-Fi. The Wi-Fi only working in the lobby and not in any of the rooms. Looks like the hotel is an extended stay people are in and out riding bicycles had pets and non of the surrounding doors need a key card to open just opened right on up so the property is completely unsafe
Stayed 1 night in Apr 2022

8/10 Good

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE AC UNIT BROKEN ,BUT WORKS!
Stayed 1 night in Apr 2022

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Solid hotel (once we got moved to a new room)

The first room we got was terrible. One of the 2 beds was broken and there was mold on the curtains. There was even a used plastic cup on the floor under the edge of the bed. I requested a second room and it was much nicer. The lady at the front desk was very nice and helpful. The hotel was in a good location close to the mall, restaurants and the gym where my daughter had a volleyball tournament. The beds were comfortable.
Stayed 1 night in Apr 2022

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would not stay here again!

Toilet would not flush. Went to the front desk to get help no one was there. Asked house keeping and non of them spoke English. The people next to use were up all night fighting. Got little to no sleep. The pool was under maintenance the whole time. Had a to get a new key at least three time while there. Hotel was tan down.
Stayed 4 nights in Mar 2022

2/10 Terrible

Esmeralda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches

The room was dirty burn marks on the furniture the sheets were not clean and my daughter had a roach crawl on her I’ve asked for a refund and it’s been over a month with no reply for it.
Stayed 2 nights in Mar 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service
NOTHING was working in the first room I had. They even had a phone that didn’t have a plug into the wall. I was so tired, I was going to let it go, but then I realized that the security bolt was broken. Went to the front desk and the attendant was very friendly and helpful. She even made sure to get me the room next door so it was easier to move my stuff. Second room was perfect. I could see staying there again.
Stayed 1 night in Apr 2022

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly discussed

We where moved 2 x’s the first room tV was broken. The next room clearly had water damage. And also had 3 roaches in it!! We had nowhere else to go it was a rough nights rest. NEVER AGAIN WILL WE BOOK AT THIS LOCATION.
Stayed 1 night in Mar 2022

2/10 Terrible

Joseph

Disliked: Staff & service, amenities, property conditions & facilities
I stayed at this property years ago, and it was nice. It has definitely changed. A wasp in the bathroom, thumb tacks all over the room. Hotel has a big sign saying no smoking, but smells like weed as soon as you get in there. The receptionist/night manager wasn't even on property when I arrived. I was the 3rd person in line, and waited 40 minutes to be able to check in. Tacks were under the blankets in the bed, and everything that we wanted like the pool, and breakfast were not available.
Stayed 1 night in Mar 2022

4/10 Poor

Shamina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hairdryer in the room Air conditioning stopped working in the middle of night. Strong smell of smoke from rooms and neighboring rooms
Stayed 2 nights in Mar 2022

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there to check in and the clerk tells me they are overbooked.
Stayed 1 night in Mar 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was cool and the room was nice. Smell of weed lingered the upstairs but overall a nice hotel
Stayed 1 night in Mar 2022