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Reviews of The Chifley Houston, Tapestry Collection by Hilton

4 out of 5
The Chifley Houston, Tapestry Collection by Hilton
2400 West Loop S, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1003 reviews" "
Rating 8 - Good. 228 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Hotel parking is expensive, but normal for area.
Stayed 1 night in May 2024
Response from Mary on 21 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mary on 21 May 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Aulii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this property! The room was very nice, just as pictured! The property itself is beautiful and the staff are phenomenal! Definitely will stay here again!
Stayed 4 nights in May 2024
Response from Mary on 21 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Tolulope M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and awesome hotel but the TV is outdated. No smart function for a nice hotel at this age and day. Kindly upgrade the TV and this hotel would be perfect.
Stayed 2 nights in May 2024
Response from Mary on 15 May 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Kandyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, clean property, walking distance from shopping and restaurants. Only negative is the on site restaurant charges a service fee and gratuity for every transaction so be aware. Great experience, will definitely return!
Stayed 4 nights in May 2024
Response from Mary on 15 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Bukky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary on 15 May 2024
Thank you so much for your feedback! We're delighted to know that you enjoyed your experience with us.

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The staff were very nice and helpful. The aesthetics were very pleasing. The only thing I did not like was that there’s no microwave or iron in the rooms.
Stayed 2 nights in May 2024
Response from Mary on 15 May 2024
Thank you so much for your feedback. We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Mark, thank you for taking the time to leave us a review. We hope to welcome you back again soon when your travels allow.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the price. Very convenient for work. Don’t like the parking at $30 per day.
Stayed 3 nights in Mar 2024
Response from Mary on 15 May 2024
Thank you so much for your feedback! We look forward to welcoming you again soon.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here. 10/10
Stayed 4 nights in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Christina, thank you for taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Shaquana Nichelle

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. First time at this location and i can say i will be back. Angela at the front desk was very helpful
Stayed 2 nights in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Shaquana, thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us, and that Angela was helpful during your stay. We hope to welcome you back again soon!

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
Looks cool
Stayed 1 night in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Melvin, thank you for taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Mikhail, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Huge sparkling clean suite
Stayed 1 night in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Mikhail, thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar
Stayed 2 nights in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Trevor, thank you for taking the time to leave us a review. We hope to welcome you back again soon when your travels allow.

4/10 Poor

Jimmette

Disliked: Cleanliness, staff & service, property conditions & facilities
Had trouble getting out the garage 30min or more . At a time! The whole 4 days! Very irritating
Stayed 3 nights in May 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Jimmette, we're sorry to hear that you had issues with the garage during your stay. We have reported this to our engineering department to get this resolved. We hope you consider us in the future so we can improve your experience with us.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. Staff is always amazing. Room immaculate.
Stayed 1 night in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Richard, we're thrilled to hear that you enjoy staying with us. We cannot wait to welcome you again when your travels allow.

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Apr 2024
Response from Mary on 15 May 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

8/10 Good

Tramel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Would definitely stay there again
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Tramel, thank you for taking the time to leave us a review. We can't wait to welcome you back again!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Elena, thank you for taking the time to leave us a review. We hope to welcome you back when your travels allow.

10/10 Excellent

Treana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, property was clean, and the restaurant was nice. The food was pretty good especially the nacho appetizer. Although it sits right off the freeway, it was pretty quiet.
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Omar, thank you for taking the time to leave us a rating. We hope to see you again soon.

10/10 Excellent

Brianna

Stayed 4 nights in Apr 2024
Response from Mary on 21 May 2024
Thank you so much for your feedback! We're We look forward to welcoming you again soon!

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great clean property! Will be back when I get to visit again!
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience. We look forward to welcoming you again soon!

8/10 Good

Joycelyn

Liked: Cleanliness, staff & service, property conditions & facilities
At the time of our stay, the pool wasn’t open because they were doing renovations.
Stayed 3 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

8/10 Good

Tristant

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! However self parking was $32/day and valet was $42/day….
Stayed 2 nights in Apr 2024
Response from Mary on 25 Apr 2024
Good afternoon,Glad you enjoyed the hotel.

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel, I would definitely come back. The hotel was very nice I loved my room and the service was amazing. I would highly recommend this hotel to my family and friends when they visit Houston.
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Hi Janell, thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us. We can't wait to welcome you back!

10/10 Excellent

Oriyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 4 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review. We can't wait to welcome you back when your travels allow.

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice hotel near the Galleria area.
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
We're thrilled to hear that we've met your expectations. We you stay with us again when your travels allow.

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 13 May 2024
Hi Jonathan, thank you for taking the time to leave us a review. We hope you join us again when your travels allow.

10/10 Excellent

Chidinma

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
We're thrilled you loved your stay with us, we hope to welcome you back again soon!

10/10 Excellent

Hiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again soon when your travels allow!

10/10 Excellent

faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave a review, we hope to welcome you back again soon when your travels allow!

10/10 Excellent

MeOcha

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome clean room down to the bar vibes
Stayed 1 night in Apr 2024
Response from Mary on 9 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us.

10/10 Excellent

Alyse

Stayed 2 nights in Apr 2024
Response from Mary on 30 Apr 2024
Thank you so much for your wonderful feedback!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary on 9 Apr 2024
Thank you so much for your feedback!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Mary on 4 Apr 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Yaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Really clean and cute! The customer service is also great!
Stayed 2 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Restaurant availability was very minimal. Cost for breakfast much more than should of been.
Response from Mary on 2 Apr 2024
I'm sorry to hear that your experience with restaurant availability and breakfast cost was not satisfactory. We look forward to welcoming you again soon!

10/10 Excellent

LaShunda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am planning to stay here, again. The two things that I didn’t enjoy was an item from their breakfast buffet and lunch/dinner menu. . The pancakes weren’t fresh and the bbq wings we had for lunch tasted old and salty.
Stayed 2 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you for sharing your feedback with us. We are truly sorry to hear that you did not enjoy the pancakes from our breakfast buffet and found the BBQ wings to be old and salty during your recent stay. Your satisfaction is our top priority, and we apologize for any disappointment caused. We look forward to welcoming you again soon!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It was in close proximity of so many things. Will stay here again. The hold fee per night was a little higher than average however.
Stayed 3 nights in Mar 2024
Response from Mary on 2 Apr 2024
Thank you for reaching out to us and sharing your feedback. We sincerely appreciate your comments and are glad to hear that you enjoyed your stay overall. We look forward to welcoming you again soon!

6/10 Okay

Irving

Stayed 3 nights in Mar 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review, for training purposes would you be willing to provide more feedback for what we could have done to improve your overall experience?

10/10 Excellent

Kyia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and ambience of hotel are price worthy. Rooms are spacious enough and still provide an at-home but away feeling.
Stayed 2 nights in Mar 2024
Response from Evan Johnson on 29 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Myrine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & good atmosphere
Stayed 3 nights in Mar 2024
Response from Evan Johnson on 29 Mar 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Mercedes Nava- Administrative Assistant on 22 Apr 2024
Thank you for taking the time to leave us a review, we hope to welcome you again soon when your travels allow!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Melinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here recently for two days during my daughter’s spring break from college. We absolutely loved our stay and every place we visited was near our hotel so that was a plus.
Stayed 2 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024
Response from Mary on 9 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio.
Stayed 1 night in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service. We look forward to welcoming you again soon!

10/10 Excellent

DeAndre D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were phenomenal in every way. Extra shout out to the housekeeping staff they were amazing.
Stayed 3 nights in Mar 2024
Response from Mary on 21 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!