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Reviews of Rodeway Inn Houston North Greenspoint

2.5 out of 5
Rodeway Inn Houston North Greenspoint
12701 North Freeway, Houston, TX

Reviews

4.8
Rating 10 - Excellent. 158 out of 1000 reviews" "
Rating 8 - Good. 127 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 500 out of 1000 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tyquisha

Stayed 2 nights in Sep 2023

2/10 Terrible

Pa

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in. I went to the hotel and it was literally closed. There was a sign from the city that said it was closed for maintenance and an occupancy investigation. I never received a notification and my reservation was never cancelled.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is literally closed for business and isn't open I was booked to stay the night here got to the location and it was gated closed completely I called hotels.com and was not offered a relocation for the room as well. I've been trying to get my money back ever since and it has been anything but easy . I will not return to the establishment even if it changes owners and everything else I do suggest not bothering with this place highly they take your money for a room that's non refundable and doesn't honor the room itself when you arrive
Stayed 1 night in Aug 2023

8/10 Good

Danny

Stayed 2 nights in Aug 2023

2/10 Terrible

Jose

Stayed 1 night in Aug 2023

2/10 Terrible

Skylar

Stayed 1 night in Aug 2023

2/10 Terrible

Samuel

Stayed 2 nights in Aug 2023

2/10 Terrible

Jordan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They did not clean our room at all the whole time we stayed we also had to make our own beds up ask for new sheets and also take out our own trash. They claimed to have breakfast on weekends but never provided it. Most the staff was under the influence and was sleeping in the lobby drunk most nights. They also did not let me know that they were supposed to be shut down way before we booked . I found out the very last day that they did not pass the inspection months ago and was supposed to be shut down while we were staying.
Stayed 1 night in Aug 2023

2/10 Terrible

Luiza

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Big disappointment.
Stayed 1 night in Aug 2023

2/10 Terrible

Jordan

Stayed 1 night in Jul 2023

4/10 Poor

Ebonee

Travelled with partner
Disliked: Amenities
The pool was closed their in the middle of renovation I has to ask for another room the 1st room bathroom tub and floor was full of hair stained comforter as well the main entrance door DOSENT work we had to slide the door open ourselves in and out
Stayed 2 nights in Jul 2023

6/10 Okay

Aurelio

Stayed 1 night in Jul 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Siddiqi on 1 Aug 2023
Thank you for your five-star reviews. Highly obliged

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Elliott J

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a garbage property. Dirty and loud. Do not stay there.
Stayed 1 night in Jun 2023

6/10 Okay

Bobbi

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Overall, a comfortable stay. Very dirty and no vending machines. Not much around the hotel for eating. Friendly employees.
Stayed 1 night in Jun 2023

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled like people where doing drugs.
Stayed 5 nights in May 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
not even open
Response from Siddiqi on 24 May 2023
Sorry for your trouble. There was some hot water issue. We are open now.

2/10 Terrible

Martin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Diona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Juan

Stayed 1 night in Feb 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is closed
Stayed 1 night in Feb 2023
Response from Eva on 20 Feb 2023
Hi, Elizabeth! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Marek

Stayed 2 nights in Feb 2023

2/10 Terrible

KAREN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Jada

Stayed 1 night in Jan 2023

2/10 Terrible

Alejandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2023
Response from Ammy on 18 Jan 2023
Hi, Alejandra! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Pedro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the property and the doors were closed. There was a sign saying that there was not hot water. The front desk said my reservation via Expedia was not accepted. The customer service was poor and I felt kicked out. I had to go to another place and with no refund.
Response from Ammy on 27 Dec 2022
We are extremely sorry to know this, Pedro! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

Ruby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Edwin! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Tommie

Stayed 1 night in Nov 2022

6/10 Okay

Jessicah

I didnt get my deposit back even though i only ended up staying for a few hours waiting on a fanily member who woke up late to pick me up. Were is my deposit its supposed to be refundable.
Response from Ammy on 19 Nov 2022
Hi, Jessicah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
My room was spotless and the hotel itself was very clean. There was some construction/remodeling going on but did not interfere with my stay. Wifi was adequate for streaming on my own device. My biggest issue was the water only got lukewarm. When I asked about this issue I was told that was part of the remodeling going on and would be replaced soon. There was no breakfast as stated on their website. Overall, I would stay again as soon as the water issue is fixed.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Jimmy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

Griffin

Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

2/10 Terrible

JP.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Twice in months apart Expedia & OYO Hotel N 45 South Feeder, have cancel my stays because they both have Dropped the Ball Twice & didn’t care about my money because I had to pay in advance & till this day 2day I haven’t received my money back or any at least free stays & I had to do everything twice by myself like booked in another Hotels, short on my money twice again..Can U guys please return my money, this issues that I was cancel was cause U guys Dropped the Ball Twice & I still use Y’all’s companies.. Come’ I now..?????
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

4/10 Poor

Yoichi

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is awesome but facilities are not ready to accept customers.
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate

2/10 Terrible

Crystal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WHATEVER YOU DO.. DO NOT BOOK A ROOM HERE! They turned me away then still charged me for the room! Walking in the lady at the desk was on a personal phone call and ignored me. Then they took my card for a deposit. She wanted to kerp my credit card while I checked the room.I refused.Gave me a room key.In the room NO TV. The furniture was all rearranged and the bed was broken. I went back down to see if had another room. She said someone stayed in rhe room I went to then they outright refused to give me a room. I had nowhere to go and had to book another hotel. This experience was horrible. Today several weeks later they charged my debit card for the room anyway in the day my rent is due!! I contacted customer support they agreed to refund me but it takes 7-10 business days to return the money for a room I was refused. I hope you read reviews like I do. If you want to stay in a hotel that is clearly filled with drug activity and shady business practices by all neans stay at this hotel. SCARY PLACE PERIOD!
Stayed 1 night in Aug 2022
Response from k on 20 Oct 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kate

6/10 Okay

TOE

Disliked: Cleanliness, staff & service
Not clean
Stayed 1 night in Jul 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Mark

Stayed 1 night in Jul 2022

2/10 Terrible

Josue

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there was no more rooms left (even when I had my reservation) and could not do anything for me. I had to go last minute to search for a hotel near there
Stayed 1 night in Jul 2022
Response from Ammy on 21 July 2022
We are sorry to know this, Josue! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Good

Miguel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under renovation, elevator doesn't work, infested with roaches, no dining room for breakfast.
Stayed 5 nights in Jul 2022
Response from Simon on 11 July 2022
Hi, thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Simon

2/10 Terrible

Darryl

Stayed 1 night in Jul 2022

2/10 Terrible

Luis

Stayed 3 nights in Jul 2022
Response from jann on 10 July 2022
Hi, Luis! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They made me drive 1hr and said they had no more rooms
Stayed 1 night in Jul 2022
Response from Ammy on 11 July 2022
We are sorry to know this, David! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Jeremy Austin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is basically a flop-house. It’s a complete garbage dump. It smells of feces, the carpets are visibly dirty, trash everywhere. The building is falling apart, there is leakage, and the rooms are not cleaned. There was garbage in my room, the door was damaged (it looked like it had been kicked or forced open at some point and never repaired), the toilet had cigarette butts in it. The hallways were strewn with garbage and dirty laundry. It was the worst experience I have ever had. I walked to my room, took a look around and left.
Stayed 5 nights in Jun 2022
Response from jane on 11 July 2022
Sorry for the hassle you faced, Jeremy Austin! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst ever. Not a safe hotel.
Stayed 1 night in Apr 2022
Response from Ammy on 10 July 2022
Hi, Veronica! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel under renovations , dirty and no roo Available. Even though I paid in advance
Stayed 1 night in Jun 2022
Response from Jane on 10 July 2022
Sorry for the hassle you faced, Leonardo! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Paula

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no vacancies, bathrooms were filthy & inoperable & staff member was not empathetic or courteous.
Stayed 2 nights in Jun 2022
Response from Simon on 10 July 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Esmeralda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was so bad I hated it there was no tv no coffee no pool nothing and so unsafe people kept trying to come into our room and my Kids room it was so bad I will never be staying here, please save your money and time staying it’s not worth it at all!
Stayed 1 night in Jun 2022
Response from Ammy on 10 July 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.