Exterior

Reviews of Red Roof Inn Houston - Willowbrook

2 out of 5
Red Roof Inn Houston - Willowbrook
19319 Tomball Parkway, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 317 out of 466 reviews" "
Rating 8 - Good. 85 out of 466 reviews" "
Rating 6 - Okay. 26 out of 466 reviews" "
Rating 4 - Poor. 9 out of 466 reviews" "
Rating 2 - Terrible. 29 out of 466 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be better but everything was great.
Stayed 4 nights in May 2024
Response from Sophia CSR on 28 May 2024
Hi Brandy,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

patiphan

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2024
Response from Sophia CSR on 26 May 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Amelie Nicole, Houston T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi Amelie,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

TRECA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Treca,Your 4-star review is greatly appreciated. We thank you for recognizing the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service thanks
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Juan,Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. We look forward to serving you again.

10/10 Excellent

Vanessa

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and beds were actually quite comfortable and roomy. Very well kept and managed. Great value for our stay!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Vanessa,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Vanessa

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 12 May 2024
Hi Vanessa,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 Excellent

Julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. Rarely sleep through the first night at posh hotels and slept all night. The room was very quiet.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Julie,Receiving an astonishing 5-star rating and review is a real victory for our hotel. It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

David, Houston

Travelled with partner
Staff acted friendly when checking in but bad afterwords. They don’t serve breakfast nor have coffee in the rooms.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi David,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Ted

Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Apr 2024
Hi Ted,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Minimal lobby and seating but ten of us managed to meet up and enjoy several hours together in a sort of reunion prior to attending a wedding.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Hi Gary,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and location were excellent. The only problem we had was the people hanging outside the rooms smoking weed.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Michael,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

10/10 Excellent

Timothy

Travelled with pets
Liked: Amenities
It’s a very nice red roof. It’s worth staying at the paying a little extra for the security of the nice red roof instead of like some of them that are in kinda bad areas.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Timothy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Quick check in, well parking, quiet
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Hi Christina,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Amenities
Great place
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Omar,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Steven

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very basic motel, conveniently located & tucked off a frontage road, is pet friendly & modestly priced. A 2-generations family serves as staff: they are warm, responsive on phone & email & in person.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Feb 2024
Hi Steven,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Farrah

Stayed 1 night in Dec 2023
Response from Sophia CSR on 23 Jan 2024
Hi Farrah,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Feb 2024
Hi Richard,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Christina

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Hi Christina,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Cirpaci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Hi Cody,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Celinda. r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and conveniently located ,friendly staff will recommend 👌
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Fabiola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio recomendable
Hotel muy recomendable yo pasé varias noches y todo muy limpio. La gente de limpieza se esfuerza por que sea agradable estar ahí 👍 es un hotel muy sencillo pero muy limpio y eso es lo más importante cuando rentas algo para descansar, no tiene desayuno solo café.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Fabiola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente limpieza
Excelente muy limpio
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Fabiola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente sencillo y muy limpio
Es un lugar sencillo pero muy limpio sinceramente felicito al equipo de las chicas de limpieza ojalá sigan así haciendo aseo en todos los detalles, lo súper recomiendo.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll come back.
Super clean, everything was in perfect condition and the bed was super comfortable.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite spot. I feel safe here. Thank you.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,I'm so glad to hear that you feel safe and comfortable at our hotel! Creating a secure and welcoming environment is one of our top priorities. Thank you for choosing us as your favorite spot. If there's anything we can do to make your stays even better, please don't hesitate to let us know. We're here to ensure you have a great experience every time you visit!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, the bed was comfy, and it was a great location!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Stephanie,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

umer

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfying
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jonatan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

set

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, manager was friendly
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 29 Oct 2023
Hi Nathan,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Hershel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 13 Oct 2023
Hi Hershel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

amy

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. The check in was a fail due to the manager not being there; I was asked to come back in ‘about 40 minutes’. The room reeked of some sort of cleaner or freshener, so much so that my luggage smelled of it when I left. It’s a non smoking hotel however many ppl were smoking right outside their doors so it smelled of smoke anyway. Never again.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Hi Amy,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Sophia CSR on 3 Oct 2023
Hi Daniela,I'm glad to hear that you're satisfied with your stay! If you have any questions or need further assistance, feel free to let us know. Have a great day!

10/10 Excellent

Porsha

Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hi Porsha,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Hi Christina,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Chermaine

Travelled with group
Liked: Staff & service, property conditions & facilities
My room was very clean. I seen two roaches. Other that I had no problems. The older guy in the front was very nice and hospitable.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 19 Sept 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Too many pets i saw outside tho. Everyone doesnt like animals or animal poop
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Sept 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Daylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 3 Red Roofs
Been to a lot of red roofs since we have a little dog. This is by far in the top 3. Extremely clean and well maintained. No issues in the room. Clean sheets, good condition bed, no problems with tv, shower, sink, tolit. Updated lights in ceiling. Usb outlets next to bedsides. Not a single light i saw outside was out... Well lit at night and safe parking. Top quality all the way around
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Excellent

Yuliet

Stayed 1 night in Aug 2023
Response from Sophia CSR on 12 Sept 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Angela, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, nice clean room for the night. Mike was very nice.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 22 Aug 2023
Hi Angela,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are excellent. Looks like a brand new hotel
Stayed 1 night in Aug 2023
Response from Sophia CSR on 4 Aug 2023
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out process. Room was big and clean. Perfect for our stay
Stayed 3 nights in Jul 2023
Response from Sophia CSR on 4 Aug 2023
Hi Clarissa,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Second time there and it’s nice and quiet. Feels pretty safe and the rooms are nice. Would recommend
Stayed 1 night in Jul 2023
Response from Sophia CSR on 1 Aug 2023
Hi Rebecca,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 1 night in Jul 2023
Response from Sophia CSR on 30 July 2023
Hi Jo,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on 23 July 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.