Seasonal outdoor pool

Reviews of Ramada by Wyndham Houston Intercontinental Airport East

3.5 out of 5
Ramada by Wyndham Houston Intercontinental Airport East
6115 Will Clayton Parkway, Humble, TX

Reviews

7.4

Good

Rating 10 - Excellent. 738 out of 2074 reviews" "
Rating 8 - Good. 520 out of 2074 reviews" "
Rating 6 - Okay. 327 out of 2074 reviews" "
Rating 4 - Poor. 232 out of 2074 reviews" "
Rating 2 - Terrible. 257 out of 2074 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sohail, Milton

Travelled with partner
Disliked: Cleanliness
Overall hotel and room condition is mediocre.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sohail,We appreciate your feedback and value your opinion on our hotel and room condition. Your comments help us identify areas for improvement. If you would like to discuss your stay further, please feel free to contact our management team. Thank you for choosing to stay with us.

6/10 Okay

Patti

Disliked: Cleanliness, amenities
Furniture old and not very clean
Stayed 1 night in Mar 2024
Response from Manager on 10 May 2024
Hello Patti, We appreciate your feedback regarding the condition of our furniture. We strive to continuously improve our accommodations for future guests. Thank you for bringing this to our attention.

10/10 Excellent

julio, Calabasas

Liked: Cleanliness, staff & service, property conditions & facilities
good reception
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello julio,We appreciate your feedback and are pleased to hear you had a positive experience with our reception team. Should you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the right place for me at the right time
Stayed 1 night in Mar 2024
Response from Manager on 10 May 2024
Hello Alex,We appreciate you taking the time to share your experience with us. Guest feedback helps us continually improve our services. If there's anything else we can assist you with, please feel free to contact our management team directly.

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Web site offers free airport shuttle . At the counter I was told that they cannot provide shuttle since it was over booked. I do not think it was true. I personally saw the shuttle leaving for the airport empty with no passengers at 6:00am!
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello John,We apologize for any inconvenience you experienced regarding our airport shuttle service. Our team always strives to accommodate our guests efficiently. We encourage you to reach out to our management team to discuss your concerns further. We appreciate your feedback and hope to welcome you back for an improved experience.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It is really close to the airport. The staff was very nice and helpful
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Richard,We are pleased to hear that you found our hotel conveniently located near the airport and that our staff provided friendly and helpful service during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It could do a renovations, front desk staff not to friendly. Shuttle service is not reliable.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Francisco,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate teams for review and improvement. Please feel free to contact our management directly to discuss your concerns in more detail.

2/10 Terrible

Todd

Disliked: Staff & service, property conditions & facilities
didn’t stay there and shouldn’t be chay
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Todd,We regret to hear about your perceived inconvenience. We recommend reaching out directly to our management team to address your concerns further. Your perspective is valuable to us.

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this was perfect area, near the airport and the front office clerk was very professional. My flight was cancelled due to the weather and they allowed us to check in early. Thank you so much.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Noe,We're delighted to hear that you enjoyed our convenient location and exceptional service from our staff. We understand the importance of flexibility during unexpected travel changes and we're glad we could accommodate your early check-in request. Your kind words are greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Jeanelle, lake Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant and happy hour
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jeanelle,We appreciate your positive feedback on our restaurant and happy hour offerings. It's wonderful to hear that you enjoyed your dining experience with us. Should you have any more feedback or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Nestor,We appreciate your feedback and will share it with our team for improvements. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Niurka

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Niurka,We're pleased to hear you found our hotel to be quiet during your stay. Our team strives to ensure a peaceful environment for all our guests. Feel free to reach out to management to share more about your experience. Thank you for choosing to stay with us.

4/10 Poor

JaMichael

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t appreciate that it took me 25 minutes to check in. There was a long line upon arrival. I was also given the key to a room that already had a guest, so I had to walk back to the desk to explain that someone was in the room. Then, when I finally got to my room after they realized it was a mistake, I walked into a hot room with a puddle of water that has seemed to carry over from the fridge all the way to the edge of the desk. I’m not sure how long the water has been sitting, but it seems like this wasn’t properly checked. I went to the desk to explain this to the staff. They asked if I wanted another room. I opposed because I didn’t want to go through another hurdle just to sleep for a night after all of the waiting. The details of this experience must be improved. I had hopes based on the pictures, but this is an unacceptable.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello JaMichael, We regret to hear about the inconvenience you experienced during check-in and with the room assignment. Your feedback will be shared with our team to ensure improved services in the future. Thank you for bringing this to our attention.

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Evelin,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Jeff

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jeff, We regret to hear your experience fell short of expectations. Please feel free to contact the hotel directly with any feedback you may have so we can address your concerns. We appreciate your insight and hope for the opportunity to better serve you in the future.

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Bertha,We are pleased to hear you found our location convenient for your travels. Being close to the airport is something many of our guests appreciate. Should you choose to stay with us again, we hope you enjoy our proximity to other local attractions as well.

8/10 Good

Brittanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to the airport
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Brittanee,We're pleased to hear that you found our hotel to be conveniently located near the airport. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay, slept very well and the food from the restaurant was delicious. I only stayed here because of a layover flight that was 10 hours but was such a nice experience.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Cynthia,We appreciate you sharing your positive experience with us! It's great to hear that you had a comfortable stay and enjoyed the delicious food at our restaurant. We're glad we could make your layover a pleasant one.

6/10 Okay

THEODORE

Travelled with family
Disliked: Property conditions & facilities
It took over a half hour to check in with my boy one person in front of me.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello THEODORE,We apologize for the delay you experienced during check-in. Your feedback is valuable to us as we continually strive to improve our guest experience. We recommend reaching out to our management team directly to further discuss your concerns.

2/10 Terrible

Titilayo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Titilayo,We appreciate your feedback on the property's age. We value all comments, and we will consider your input for future improvements. Thank you for sharing your experience with us.

6/10 Okay

Angel Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is not for free
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Angel Vladimir,We apologize for any inconvenience caused by our breakfast policy. We strive to offer various dining options to suit all guest preferences. Your feedback is valuable to us as we continuously work to enhance our services and offerings. Thank you for taking the time to share your experience with us.

8/10 Good

Laureen, Detroit

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Don’t rely on the shuttle to get to airport. I was told to be down by 745p to take the 8p shuttle for my flight. At 805p I asked where the shuttle was. I was told to probably just order a Lyft cause that can’t say how long tv shuttle would be. What if I hasn’t asked? I would have just been waiting and possibly missed my flight. The customer service could be better.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Laureen, We appreciate your feedback regarding the shuttle service and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we will address this issue with our team for improvement. Your experience will help us enhance our services for future guests.

10/10 Excellent

Vickie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Vickie,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We hope to welcome you back soon for another fantastic visit!

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms!
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Derrick,We are delighted to hear that you enjoyed our rooms during your stay. We strive to provide a comfortable and pleasant experience for all our guests. Your feedback is greatly appreciated as we continue to improve our services.

8/10 Good

Clayton

Travelled with group
Liked: Staff & service, property conditions & facilities
Good if you just spendy time between flights. Other than services at hotel not much around
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Clayton,We appreciate your feedback on our convenient location for layovers. While we're glad you found our services satisfactory, we apologize if the area surrounding the hotel did not meet your expectations. We recommend contacting our management team for further assistance or information regarding your stay.

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Exactly what you’d expect from a hotel so close to the airport, rooms are a little run down but clean and the shuttle to the airport was very convenient.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Hannah,We appreciate your feedback on your recent stay and are pleased to hear you found our shuttle service convenient. Our team works hard to ensure our rooms are clean for our guests' comfort. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free fast shuttle to th airport. Stayed for an over night layover. Very clean very great staff. Great stay
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Sean,We're delighted to hear you enjoyed our shuttle service, cleanliness, and staff during your layover! Your positive feedback is truly appreciated. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 Okay

Ken

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Fix the room up
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ken,We appreciate your feedback and will share your comments with our team for future improvements. Your suggestions are valuable to us as we strive to enhance our guests' experience. If you have any further concerns, please do not hesitate to reach out to our management.

10/10 Excellent

Sirius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. The staff was wonderful, very polite and helpful. And the free coffee at the front desk and in the restaurant is marvelous! (Though I recommend changing the brand of coffee packets in the rooms, it was terrible, undrinkable). The only 'negative' would be that there appears to be some more aesthetic maintenance needed. It's an older facility, and this is to be expected. But the experience would be even nicer if the rest of the peeled paint and such was cleaned up.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Sirius,We are delighted that you appreciated our staff and enjoyed the complimentary coffee. We value your feedback on the in-room coffee packets and will pass it along to the relevant team. Thank you for acknowledging that being an older hotel comes with some maintenance needs. Your comments will help us improve for future guests.

10/10 Excellent

Faraz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Faraz,We are pleased to hear that you had a positive experience at our hotel. Thank you for sharing your feedback with us. If you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

8/10 Good

Chunxia

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Chunxia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Marie-Laure

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Marie-Laure,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Tatiana

Travelled with family
Liked: Staff & service, property conditions & facilities
Great value for the price
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Tatiana,We appreciate your feedback and are delighted that you found our hotel to be a great value. Our team works hard to ensure our guests enjoy a comfortable stay and we are pleased to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us.

4/10 Poor

Philip or Renee

I had to wait forever for the shuttle to pick me up at the airport. They do not serve a free hot breakfast. Their menu is extremely pricey for dinner. I’m less than satisfied on how long I had to wait to get checked in.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Philip or Renee,We apologize for the inconvenience you experienced with the shuttle service and check-in. While our breakfast options may not have met your expectations, we offer a variety of dining choices to accommodate different preferences. Your feedback will be shared with our team for improvement. Thank you for staying with us.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Apr 2024
Hello Barbara, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Amanda

Travelled with family and small children
Property is aging, some cosmetic upgrades done but can tell its age. Check in was a painful process due to the freezing computer systems. Staff were very friendly and it appeared clean besides the very stained chair in our room.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Amanda, We appreciate your feedback on your recent stay. Our team strives to provide a warm welcome and maintain cleanliness throughout the hotel. Your comments on the check-in process and room condition will be shared with our team for improvement. We hope overall you were able to enjoy your time with us.

6/10 Okay

nelson, Fort McMurray

Shuttle service back/from HIA was timely and reliable.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello nelson, We are delighted to hear that you found our shuttle service to be prompt and dependable. Your satisfaction is important to us, and we appreciate your positive feedback on this aspect of your stay. Should you have any further comments or suggestions, please feel free to reach out to us.

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There's some kind of car rental parking lot next door and car alarms went off intermittently throughout the night.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Neil, We apologize for any inconvenience caused by external noise disturbances. Your feedback is valued and will be shared with our team for future improvements to enhance our guests' experiences. We hope you still found some aspects of your stay enjoyable.

8/10 Good

Tracy, Anacoco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, and I like I can leave car there
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Tracy,We're pleased to hear you found our hotel's location convenient for your needs. Your feedback is valued and we thank you for choosing to stay with us. We hope you enjoyed your time here and look forward to welcoming you back in the future for another great stay!

6/10 Okay

Clayton

Close too airport. Convenient shuttle
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Clayton, We appreciate your feedback concerning the hotel's proximity to the airport and the shuttle service provided. Your comments will be shared with our team for their awareness and future improvement. It's great to hear that our location and services were convenient for your needs.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Melissa,We are delighted to hear that you had a pleasant experience during your stay with us. Please don't hesitate to share any further feedback with us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While an older hotel, upgrades have been made to this property. It has a fine restaurant. Try the bayou creole dish.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Jon,We appreciate your feedback on the recent property upgrades and our fine dining options. The bayou creole dish is indeed a popular choice among our guests. Your dining experience is important to us, and we hope to welcome you back in the future.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit of noise from some gathering or meeting off the property - but this place worked well for us. A shortage of ice buckets (or good glasses) in the room - but I did appreciate the very nice pool area and the fact there was all kinds of "sunning space" to be had and very nice lounging chairs. Shuttle transportation to and from the airport was reliable and very helpful. A good value for the price.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Roger, We appreciate your feedback on your recent stay with us. It's great to hear that you enjoyed the pool area and found the shuttle service convenient. We apologize for any noise disturbance you experienced and will address this internally. Your comments on the amenities in the room will be shared with the team for future improvements. Thank you for choosing to stay with us, we hope to welcome you back again soon.

8/10 Good

Helene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced, convenient to airport. Front desk could have used more staffing to check us in, it took 50 minutes to check in. Hopefully, that was not the norm.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Helene,We appreciate your feedback and apologize for any inconvenience you experienced during check-in. Rest assured, we will address this issue with our team to ensure a more efficient process in the future. Your comments are valuable in helping us improve our service for all guests.

8/10 Good

Ben

Liked: Property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Ben,We are delighted to hear that our hotel's proximity to the airport was convenient for your stay. We hope to welcome you back to our property in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
I think this was good value for the money we spent. Helpful and competent staff, and the room was clean.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Alexander,We appreciate your positive feedback on our helpful staff and clean rooms. It's great to know that you found value during your stay with us. Should you have any future concerns or need further assistance, please feel free to reach out to us directly.

4/10 Poor

Reggie

Disliked: Staff & service, property conditions & facilities
I was charged for some dirty towels
Stayed 4 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Reggie, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly to address this matter further. We appreciate your feedback as it helps us to improve our services for all guests.

10/10 Excellent

subrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on the premises, Dolphin was a surprise. The food is really good.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello subrat,We are delighted to hear that you enjoyed dining at Dolphin! Guest satisfaction is our priority, and we are pleased that our culinary offerings met your expectations. Your positive feedback is greatly appreciated, and we hope to have the pleasure of exceeding your dining experience in the future.

6/10 Okay

Renyu

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
good shuttle service property facility upgrade should to be considered
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Renyu,We appreciate your positive feedback on our shuttle service. Your suggestion regarding property upgrades has been duly noted for consideration in the future. Thank you for bringing this to our attention.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t even smile let alone do anything except take my money and give me a room key. When I told them the room was smelly and on the 2nd floor ( elevator not working) they offered to change the room and did but no apology at all. The new room was ok but no hand soap provided. Only one who seemed to care about his job.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Paul, We appreciate you sharing your recent experience and regret to read of these inconveniences. Our team strives to address concerns promptly, and we will look into this further to ensure our guests receive the best service. We trust any future stay will exceed your expectations.