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Reviews of Palacio Royale Inn Signature Katy

2.5 out of 5
Palacio Royale Inn Signature Katy
22455 Katy Fwy, Katy, TX

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 778 reviews" "
Rating 8 - Good. 218 out of 778 reviews" "
Rating 6 - Okay. 107 out of 778 reviews" "
Rating 4 - Poor. 66 out of 778 reviews" "
Rating 2 - Terrible. 59 out of 778 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

edgar, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel
Stayed 1 night in Dec 2023
Response from . on 24 Apr 2024
We appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from . on 24 Apr 2024
We appreciate your feedback.

8/10 Good

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brenda at the front desk was so personable! She helped us with directions and helped make our visit so easy. We will definitely stay there again!
Stayed 2 nights in Apr 2024
Response from . on 24 Apr 2024
We're thrilled to hear that Brenda provided exceptional service and made your stay enjoyable and hassle-free. We'll be sure to pass along your kind words to her. We look forward to welcoming you back on your next visit!

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay for a last minute trip. Decent prices and convenient location. Awesome thing about this location is that it’s pet friendly. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from . on 10 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us, found our prices reasonable, and appreciated our convenient location. We're especially glad that our pet-friendly policy added to your positive experience. We look forward to welcoming you back for another stay in the future!

10/10 Excellent

Chantral

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are always nice and helpful and the stay here is affordable.
Stayed 1 night in Mar 2024
Response from . on 1 Apr 2024
We appreciate your feedback!

2/10 Terrible

Carl, Eastpointe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very noisy all night, jacuzzi tub looks horrible!
Stayed 4 nights in Feb 2024
Response from . on 1 Apr 2024
We apologize for the inconvenience caused.

8/10 Good

Jose

Stayed 2 nights in Mar 2024
Response from . on 1 Apr 2024
We appreciate your input and will use it to improve our services.

8/10 Good

Gregory

Stayed 3 nights in Mar 2024
Response from . on 11 Mar 2024
We appreciate your feedback.

4/10 Poor

Monika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
With a name like that, I expected more! The pictures also did not match what I saw in person. Dark in the rooms. Limited light and most were broken. Smells horrible. Breakfast options were very limited. Needs to be remodeled and updated.
Stayed 1 night in Mar 2024
Response from . on 4 Mar 2024
I'm sorry to hear about your disappointment with your stay. We aim to provide a comfortable and pleasant experience for our guests, and it's concerning to hear that we fell short of your expectations. We'll review your feedback and work to address these issues promptly. Thank you for bringing this to our attention.

10/10 Excellent

Jennifer

Travelled with family
Staff was friendly. Room was tidy. Area was nice. Satisfied with our stay.
Stayed 1 night in Mar 2024
Response from . on 4 Mar 2024
We're delighted to hear that you had a pleasant stay. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back again soon!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Too much noise
Stayed 2 nights in Feb 2024
Response from . on 4 Mar 2024
I apologize for the noise disturbance during your stay. We appreciate you bringing this to our attention.

10/10 Excellent

Carmelys, Homestead

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from . on 4 Mar 2024
Thank you for your positive feedback! We're glad you enjoyed your stay with us. We look forward to welcoming you back again soon!

6/10 Okay

Maria

Ok
Stayed 1 night in Feb 2024
Response from . on 4 Mar 2024
Thank you for your response. If there's anything else we can assist you with or if you have any further feedback or questions, please feel free to let us know. We're here to help and ensure you have a great experience with us.

10/10 Excellent

Blessed-Rekiya

Stayed 1 night in Feb 2024
Response from . on 1 Apr 2024
We appreciate your feedback!

6/10 Okay

Wanda, Killeen

Travelled with family, Travelled with pets
Disliked: Amenities
Mini breakfast in the morning.
Stayed 2 nights in Feb 2024
Response from . on 20 Feb 2024
We appreciate your feedback.

10/10 Excellent

Gelanllelys

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from . on 12 Feb 2024
We appreciate your feedback.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from . on 8 Feb 2024
We appreciate your feedback.

2/10 Terrible

Nevin Darel

Travelled with family, Business traveller
Super Noisy because right next to freeway. Lots of homeless people come in. Even a homeless tried to open my roomdoor on the evening
Stayed 1 night in Jan 2024
Response from . on 7 Feb 2024
I apologize for the inconvenience. We'll address these concerns to ensure a safer and more peaceful environment for our guests in the future. Thank you for bringing these matters to our attention.

8/10 Good

A.C.

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from . on 8 Feb 2024
We appreciate your feedback.

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 8 Feb 2024
We appreciate your feedback.

10/10 Excellent

LaTonya

Stayed 1 night in Jan 2024
Response from . on 8 Feb 2024
We appreciate your feedback.

10/10 Excellent

Francés

Travelled with family, Business traveller
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from . on 8 Feb 2024
We appreciate your feedback.

6/10 Okay

Yhoseimar

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from . on 8 Feb 2024
We appreciate your feedback.

2/10 Terrible

claudette

Stayed 1 night in Dec 2023
Response from . on 8 Feb 2024
We appreciate your feedback.

10/10 Excellent

Tobi

Stayed 1 night in Dec 2023
Response from . on 8 Feb 2024
We appreciate your feedback.

4/10 Poor

Naomi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
The pictures on the site are not accurate. The floor in the room was spotty and looked unclean. There was a note left under the door when I walked in stating that there would not be service available on the day after Thanksgiving, which in turn, there was no one to come and properly clean the room. The breakfast was a complete disappointment. Waffles, boiled eggs, a few bagels, and somewhat fresh fruit were the only items offered. Unfortunately, because it was a holiday weekend, there were no other rooms available to book, so I had to tough it out. I can say for sure that I will never book with this hotel again. If you are going to advertise as a boutique hotel, you should make sure that the rooms and services reflect that.
Stayed 3 nights in Nov 2023
Response from . on 7 Feb 2024
I apologize for the disappointing experience. Your feedback is valuable, and we'll address these issues to ensure a more accurate representation and improved services for our guests. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Pablo

Stayed 1 night in Dec 2023
Response from . on 8 Feb 2024
We appreciate your feedback.

8/10 Good

Jeremiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Was very very clean and excellent but the beds are not comfortable
Stayed 1 night in Dec 2023
Response from . on 7 Feb 2024
I'm glad to hear that you found the accommodations very clean and excellent, but I apologize that the beds did not meet your expectations in terms of comfort. Your feedback is important, and we'll take it into consideration as we strive to improve our guests' experiences. If there's anything else you'd like to share or if there are ways we can make your future stays even better, please feel free to let us know. Thank you for choosing us!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn’t in the room too much but when I was it was a great stay. Definitely would come back.
Stayed 1 night in Dec 2023
Response from . on 7 Feb 2024
I'm delighted to hear that you had a great stay with us and that you would consider coming back in the future. If there's anything specific you enjoyed or if there are ways we can make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back again soon!

8/10 Good

Robert

Response from . on 8 Feb 2024
We appreciate your feedback.

4/10 Poor

R

Travelled with family
Liked: Staff & service
I didn’t like it ,people smoke in side the hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Stay and will be back
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent Hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel for an out of town Vet visit in Houston. I did a lot of searching and we decided to go with the Palacio. We were not disappointed! The pet fee is extremely reasonable as it is a per night fee of $10, this was perfect as our puppy would only be 1 night at the hotel and then over night at the Vet, compared to other hotels this was atleast 1/5 of the fee. They also allow up to 2 pets per room and up to 150lbs! I am a Great dane breeder and let me tell you it is super hard to find a hotel to accommodate my giant breed! 10 stars just for that alone!!! Palacio is easy off the I10, there is plenty of parking, the dog park is a nice addition, not anything fancy but definitely a place for full vaxed dogs to have some off leash outside time. The lobby and common areas were clean, the staff was very friendly. We showed up to check in and they have a happy hour where you get 2 free beverages, so the hubby was extra happy to enjoy a nice cold beer after our long drive. The breakfast area was very clean, however my only note for improvement is the actual breakfast food, our first day the only protein available was hard boiled eggs, the second day they did have scrambled eggs, but the taste was off, I would have preferred a suasage or bacon option with the eggs, for those that love cereal, waffles and other carby breakfast it was perfect. But considering what some places have to offer for the complimentary breakfast this place would still come out on top.
Stayed 2 nights in Oct 2023
Response from Signature Team on 4 Nov 2023
Ms Victoria we highly appreciate a time you took out for this review. It is so hard to get people write about the experience and it is really helpful for small business to get review and good reviews and we are glad we were able to satisfy your needs. We will definitely look into the breakfast options. Our staff will be highly motivated after reading the review which encourage them to maintain their quality work. We hope to see you again when you will be back in town.

8/10 Good

Gbenga

Liked: Cleanliness, staff & service
.
Stayed 1 night in Oct 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response.

8/10 Good

SHAUNTE

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was clean and staff was friendly
Stayed 1 night in Aug 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for writing towards your stay we are glad we were able to be upon your expectations.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive review.

10/10 Excellent

Melissa Dinuri

Stayed 1 night in Oct 2023

8/10 Good

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place overall
Stayed 2 nights in Oct 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response.

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response.

10/10 Excellent

Raj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, Staff friendly, only concern the room and hallway smelled of moisture.
Stayed 3 nights in Sep 2023
Response from Signature Team on 1 Nov 2023
We apologize;ogize for the smell we are working on cleaning the AC duct I think that will minimize all smell. We are glad we were able to deliver good service and product.

10/10 Excellent

Cristal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and the king bed was comfy. Like to towel policy of taking your used towels for clean towels if needed as this likely reduces washing of clean towels.
Stayed 3 nights in Sep 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for mentioning why do we have the policy as it is so hard for other guests to understand the better side of it.

8/10 Good

Avelino

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response towards your stay.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Signature Team on 1 Nov 2023
Thank you dear guest for your positive response towards the stay.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Signature Team on 1 Nov 2023
That you dear guest for writing positive response

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

SHAUNTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above what they charge
Nice, simple hotel. Not a lot of frills but affordable, clean. Have to exchange towel’s daily with front desk.no daily housekeeping which I actually like. Has Directv in rooms with pretty much every channel. Beds were comfortable. Has small fridge & microwave as well.
Stayed 4 nights in Aug 2023

8/10 Good

Peter

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People were smoking in other areas and smelled everywhere.
Stayed 1 night in Aug 2023