Lobby sitting area
Check availability

Reviews of Palace Inn

2.5 out of 5
Palace Inn
16007 East Freeway, Channelview, TX

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 66 reviews" "
Rating 8 - Good. 18 out of 66 reviews" "
Rating 6 - Okay. 10 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 13 out of 66 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the inside layout of the rooms, plus the staff i also very polite its a very clean hotel, in all i would definitely recommend this hotel.

10/10 Excellent

Samantha

10/10 Excellent

Samantha

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Forman
Love it
Stayed 2 nights in Nov 2023

8/10 Good

MKTracing

Travelled with family, Business traveller
The love seat in the room was dirty like bad
Stayed 1 night in Jul 2023
Response from Nick on 2 Aug 2023
Thank you for taking your time and reviewing us. We do apologize for the inconvenience you faced while staying with us and we’ll be making sure we get it solved ASAP. Do visit us again, giving another chance to treat you as our guest the best we can. Thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean maintained property working washer dryer
Stayed 1 night in Sep 2022

10/10 Excellent

Nelly

Stayed 3 nights in Sep 2022

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay but they took my money
The hotel front desk worker was rude and did not give me my room nor my refund I felt not welcomed and I begged and pleaded that she please give me my room I’m pregnant and I slept in my car after she took all my money and refuse to give it back.
Stayed 1 night in Sep 2022

2/10 Terrible

Manal

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

John, SPRING LAKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambiance, friendly staff
Stayed 1 night in Nov 2021

2/10 Terrible

Mauricio

Disliked: Staff & service, property conditions & facilities, room comfort
Nothing to keep busy
The television didnt work the entire time. No one did anything to compensate basically was told there was nothing to be done about it.
Stayed 1 night in Sep 2021
Response from Nick on 21 Sept 2021
We are sorry for the inconvenience you faced during your stay. We told all of our guest staying at our property that currently we don't have TV working in any of the rooms due to the roof work. So, we to apologize for this.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for families
Was great.. the feont office was very respectful and had great customer service was great.. the rooms are clean and vomfortable
Stayed 3 nights in May 2021
Response from Nick on 8 May 2021
Thank you so much for staying at Palace Inn @ Channelview and even taking your time and reviewing us. We hope to see you again as our own guest. Thank you

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Nick on 3 Nov 2020
Thank you for staying with us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was very friendly and helpful. Held the room for me even though I arrived very late in the evening. Also allowed me to modify the number of nights stay because of a familyb emergency. Hotel was clean, but bathroom could have been better. Rust around the tub and tub was slippery (did not have any non stick material on it)
Stayed 3 nights in Aug 2020
Response from Nick on 30 Oct 2020
Thank you for staying with us. We looked forward to solve the problem you mentioned and we do apologize for any inconvenience you had.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2020
Response from Nick on 6 July 2020
Thank you for your review.

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly customer service. Clean rooms.
Stayed 1 night in Apr 2020
Response from Nick on 30 Apr 2020
Thank you for staying with us.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great stay very nice place very clean
Stayed 1 night in Jan 2020
Response from Nick on 22 Jan 2020
Thank you for staying with us. Do visit us again.

2/10 Terrible

Luis

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice, clean and remodeled. The owner lives in property and is always available. The rooms do lack a few amenities. The biggest one for me was a closet. I was in Houston to attend a family event and had no where to hang my dress. There is plenty of space for a closet or something like it in the room. Also it would be nice to have thicker blankets the ones provided were very thin. Otherwise I would recommend staying here and would return. Nice value. Nice staff.
Stayed 3 nights in Nov 2019
Response from Nick on 7 Dec 2019
Thank you sir for taking your time and reviewing us. We are looking forward to add more amenities like the one you mentioned. We do apologize for the inconvenience you faced. And do visit us again so we can get another chance to serve you much better than your recent stay.

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it - nasty as F_ck!
This was a horrible experience. I accidentally choose a smoking room but the counter clerk changed my room to non-smoking however when we opened the door the beds had cigarette burn holes on the thin comforter and dead bug carcasses underneath the sheets. I cant positively confirm whether they were bed bugs but it's a strong possibility. There were two dead roaches on the room door that had been smashed, & not killed by spray. After leaving to get bug spray and disinfectant, I re-opened the door and a live roach was underneath son's belongings to which I quickly sprayed and killed. The bathroom never even had clean full toilet tissue rolls, just the half-used rolls left by the last guests. I asked a different clerk the next day for new sheets and requested the room be thoroughly cleaned and he stated okay but when we got back the same sheets we're there. The bed was made, however, but when I pulled the sheets back I noticed bug carcasses again. Our door wasn't weather-stripped so I believe the bugs came in from outside but since we spent so much money and couldn't get a refund we stuck it out. Be aware that the pictures are misleading. This isn't a place I would recommend to anyone. I saw reviews, where the place got 3 out of 5 stars and the low ranking, was only due to customer service issues or customer misunderstandings but this place is horrible. I didn't take pics but have no reason to lie. I was embarrassed and won't be cheap again.
Stayed 2 nights in Nov 2019
Response from Nick on 3 Dec 2019
Thank you Mr. Adrian for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cmaj08, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a overall terrible stay. The guy at the desk promised early check in with little to no charge the when I arrive he tells me $50 to check in 3 hours early that was more than I paid for the whole stay.
Stayed 1 night in Nov 2019
Response from Guest Relations on 19 Nov 2019
Thank you for your feedback. We always look after our guest's satisfaction during their stay with us. It is disheartening to know that we fell short in delivering your request to have an early check-in. Please accept our sincere apologies for the mishaps. Rest assured that your comments will be looked into by the team for improvements. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really good I would definitely stay here again if im in the area. The staff was really nice and helpful.
Stayed 3 nights in Oct 2019
Response from Nick on 31 Oct 2019
Thank you for staying with us. We hope to see you soon.

8/10 Good

Yung

Business traveller
Liked: Cleanliness, amenities
It is a modern looking building with nice rooms. Complaint was my room smelled like smoke, even though it’s marketed as a nonsmoking room
Stayed 1 night in Oct 2019
Response from Nick on 6 Oct 2019
Thank you for staying with us and do visit us again. We do apologize for the inconvenience you had and we would try to make your stay more comfortable next time.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Nick on 30 Sept 2019
Thank you for staying with us. Hope you visit us again.

4/10 Poor

Tammy, Fort Worth, TX

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel was rude when checking in. TV in room didn’t have batteries. When the office gave us some, the tv still didn’t work and she acted as if we were inconveniencing her so we stayed in a room with no tv. While I was taking a shower the shower head flew off and hit me; when I told the front desk staff I was told “well, you look fine to me”. On top of all that, there were roaches in my room and tenants playing loud music in their cars while I was trying to sleep.
Stayed 1 night in Sep 2019
Response from Nick on 16 Sept 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Nick on 16 Sept 2019
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
towels are very small and wash cloths so dirty looking we did not use them. A/C was challenged to cool room, did not get comfortable until about 1AM
Stayed 1 night in Sep 2019
Response from Nick on 9 Sept 2019
Thank you for taking time to review, on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Nick on 27 Aug 2019
Thank you for staying with us. Hope you visit us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I was annoyed that at check in the lady ask me to sign on electronic pad without me viewing what I was signing. I needed room so I signed. Otherwise the room was spacios and clean. It was excellent.
Stayed 1 night in Aug 2019
Response from Nick on 27 Aug 2019
Thank you staying with us. Hope to see you again.

6/10 Okay

Verified traveller

Travelled with family and small children
I didn’t like the towels really dirty, they didn’t left the WiFi code , or any information to get any service
Stayed 9 nights in Jun 2019

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Hotel was very nice. The room was great, beds were great. They even leave you tooth brushes. The check in was fast and very friendly. Would stay here again!!!!! NICE NICE
Stayed 2 nights in Jul 2019
Response from Nick on 31 July 2019
Thank you for staying with us. Hope you visit us again

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019
Response from Nick on 22 June 2019
We're apologize for the inconvenience and we'll work hard to fix the issue you experienced and make you more comfortable.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The area was close to my weekend activity and that was exactly what I wanted.
Stayed 1 night in Jun 2019
Response from Nick on 20 June 2019
Thank you for visiting us and hope to see you again.

8/10 Good

Love

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks it was a nice stay Smoke rooms seem dirty though
Stayed 1 night in Jun 2019
Response from Nick on 20 June 2019
Thank you for visiting us and do visit again, we will make your stay more comfortable.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Nick on 20 June 2019
Thank you for staying with us. Hope you visit again.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Nick on 20 June 2019
Thank you for visiting us and do visit us again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No kleenex maids would not exchange towels till it was your turn even if you gave them dirty ones . only cakes and waffles for breakfast.
Stayed 3 nights in May 2019
Response from Nick on 4 June 2019
"Many thanks for giving us the opportunity to improve by way of your feedback. Hopefully, breakfast was still able to help you start your day off right, and we will make sure that your concerns regarding towels and kleenex are discussed with the rest of our team. We are dedicated to continually improving the guest experience. Given the chance, we would love to impress you on your next trip to the area."

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Nick on 20 June 2019
Thank you for staying with us. Hope to see you again.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Nick on 31 May 2019
Thank You for staying with us. Hope you visit again.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It was really quick on to be able to pay for it online
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Nick on 16 May 2019
Thank you for staying with us. Hope you visit again.

6/10 Okay

J

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is ok. Could have better customer service, definitely make sure not to let anybody in your room because I'll charge you $15 a person and decided to show your family who's been in and out of your room. Ridiculous! But other than that rooms are nice.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from . on 2 May 2019
Thank you for staying with us. Hope you come again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 7 nights in Apr 2019
Response from Nick on 16 May 2019
Thank you for staying with us. Hope you visit again.

8/10 Good

Queen

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are doing good in keeping it nice ... it’s was good and clean
Stayed 1 night in Mar 2019
Response from Nick on 16 May 2019
Thank you so much for visiting us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Stayed 1 night in Mar 2019
Response from Nick on 12 May 2019
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Americas Best Value Inn,Channelview,Tx. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI GM Americas Best Value Inn, Channelview,Tx 281-864-5550

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality with great price!
Great room, friendly staff, newly renovated, comfortable bed and shower!
Stayed 4 nights in Jan 2019
Response from General Manager on 4 Mar 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Much better than expected.
Stayed 1 night in Dec 2018

2/10 Terrible

Estela, Channelview Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was so dirty, the bath towels look like they been cover with dirt, the front desk couldn’t speak English n they don’t allow visitors, so I didn’t say there n they said I couldn’t get a refund. The worst hotel in channelview
Stayed 1 night in Nov 2018

8/10 Good

Royalty, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are nice .. I stay here when I go to Houston
Stayed 1 night in Nov 2018