DoubleTree by Hilton Hotel & Suites Houston by the Galleria
2/10 Terrible
"This review is specifically about the staff working valet parking morning of Sunday 5/17/2026. He had a very bad attitude and I seriously recommend some customer service training for him. I misplaced the valet ticket given to me the night before, in spite of the fact that my jeep was parked right in front of the hotel he refused to give me my keys. My last name and my room number was written on the tag on the keys but he just refused to open the key cabinet to look for my keys. He kept asking me over and over what my tag number was and I kept telling him that I did not know what it was so he simply said he couldn't help me. What was I supposed to do? Leave my car there and walk home? Very poor management. Will never stay there again."
"The room was dirty. The shower did not drain, so you were standing in a dirty tub of water while bathing. Carpet was disgusting. The bed didn’t even have a fitted sheet. Complained about all of these issues and they were never resolved during my stay"
"Check early if your room is available. 10mins to check-in and my room was still not ready. The male concierge who assisted me was nice. However told me he would come get me when my room was ready and FORGOT. I checked in 30min after check-in."