Room, 2 Double Beds
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Reviews of OYO Hotel Channelview I-10

2 out of 5
OYO Hotel Channelview I-10
15613 East Fwy, Channelview, TX

Reviews

6.8
Rating 10 - Excellent. 22 out of 69 reviews" "
Rating 8 - Good. 14 out of 69 reviews" "
Rating 6 - Okay. 13 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 13 out of 69 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs maintenance and new furniture. Everything is run down and broke. Even though it’s cheap; it’s still not worth the money…
Stayed 7 nights in Apr 2024

2/10 Terrible

Eddie

Stayed 1 night in Apr 2024
Response from Barbara on 2 May 2024
Sorry for the inconvenience, Eddie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Poor

Tommy

Business traveller
Disliked: Cleanliness, staff & service, amenities
Old
Stayed 2 nights in Mar 2024
Response from Barbara on 2 May 2024
Hello, Tommy! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not answer the front desk to issue a refund for the Expedia agent. Then when I get there I don't have any rooms available until 3 but check in is at 11. So make me pay an extra $20 for early check in but none of the rooms with smoking had working electronics so we was told to just smoke in the non smoking room. Seriously needs an audit. Cannot believe this establishment is an official business entity.
Stayed 1 night in Mar 2024
Response from Tim on 2 May 2024
Hi, Jonathan! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

4/10 Poor

LaTonya

Disliked: Staff & service, amenities
When I first arrived to the property and and registered for my room. It was quiet, but as soon as I went into my room to try and lay down and close my eyes for a minute to rest, I heard all kind of noises yelling, cursing door slamming and I said oh my God what have I gotten myself into? I went, and I told the front desk asked them. Could I get my money back since I just checked in less than 15 minutes ago he said no bed pillows everything smells like smoke. I got a smoking room, but I smoke cigarettes and the whole complex smell like marijuana and that really upset me due to my job the room that I was in smelled like a ton step outside and smell a ton of marijuana on the property. I wouldn’t suggest this place especially if you have children. Oh there were also dogs barking and going on.
Stayed 1 night in Mar 2024
Response from Noah on 2 May 2024
Hi, LaTonya! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Raveen

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nasty rooms

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend.
Front desk clerk was very unfriendly. The room had a funky odor, the fitted sheet had an old burn hole from what looked like a cigarette. There was paint peeling from the ceiling, people in one side argued well into the night, past 1 AM. On the other side was a dog baking. The mattresses were old and not at all supportive. The cold tap water at the sink was hot. The hot water was even hotter, the shower had the cheapest shower head that i have ever seen and the bathroom was so small you could even get dressed in there without putting one for in the tub. The cost of the room was way too high for the quality.
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Stayed 3 nights in Aug 2023
Response from Ammy on 4 May 2024
We appreciate your positive rating, Mario! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 Okay

Nicole

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I have stayed here on a couple occasions and they could use improvement in the way they clean the rooms. Howevr I love the place and still will go back.. if you want to peace and quiet and a safe environment for your children then this is the place to be they even got a little yard. I have nothing bad to say about the hotel in general it's reasonably priced very convenient with lots of parking and close to stores. The gentleman who works up front is amazing always has been never a bad experience with him the wife is another story. She was rude and disrespectful towards me when I was checking in and was accusing me of having someone in my room that was not aloud there when I told her 1000 times that it was just me.. long story short called me a liar that she supposedly seen on camera her coming to my room i have no idea but that I would have to leave not get refunded they would never honor the price that I was paying again just straight up rude. But I seen the lady she was talking about walking to the hotel and grabbing her things from outside probably embarrassed for how she was acting towards me. But never got a apology cause I was telling the truth and I didn't know that women. I'm sure she's a great person but her customer service is awful so watch for her.. but like I said for the price you pay you ain't going to find nothing better the hotel is amazing don't let my opinion stuff anybody from checking this place out it'll be worth it.
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Hi, Nicole! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✨️✨️
Stayed 1 night in Jul 2023

8/10 Good

Veronica

Travelled with partner
For the price it was convenient. Bathroom clogged the place only had 1 plunger. The office called the room but phone wasn't working. Clean but there were birds nesting in the outside vent.
Stayed 2 nights in Jul 2023
Response from Ammy on 15 July 2023
Thanks for the positive rating, Veronica! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Candace

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and paid with my credit card I was refused cleaning services and was denied a refund through the property the staff is very unprofessional and rude the rooms are dirty and unsanitary.
Stayed 1 night in Jun 2023
Response from Tim on 30 June 2023
We are sorry to stay turned out to be an average one, Candace! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

4/10 Poor

Lorena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I had to clean my bed sheets from bunch of hair on both sides of the bed. It felt like they rolled sheets up after previus guests and never changed them for a new check-in. I slept in my own clothes for safety. No jokes.
Response from Charles on 26 June 2023
Sorry for the inconvenience, Lorena! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Charles

6/10 Okay

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and property was good. There wasn’t any hot water for the sink or shower
Stayed 2 nights in May 2023
Response from Rosy on 18 May 2023
Sorry for the hassle you faced, Eli! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Rosy

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Noah on 24 May 2023
Thank you for your appreciation, Jonathan! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Julio

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent management and rooms very clean
Stayed 2 nights in Apr 2023
Response from Ammy on 4 May 2023
Hi, Julio! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Thanks for the positive rating, Nicole! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Byron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is on point
Stayed 7 nights in Mar 2023
Response from Eva on 6 Apr 2023
Hey, Byron! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

6/10 Okay

Jennifer

Travelled with family, Business traveller
Liked: Staff & service, amenities
Staff was nice and in no way am I trying to be rude or anything but I was bit by a bug on the bed, the pillowcases from both beds had dirt stains & someone else received a key to my room and they opened the door. I didn't make a big deal about any of these issues but if it was another person I know they would've demanded a refund.
Response from Ammy on 14 Feb 2023
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Celia

2/10 Terrible

Daniela

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty decent
It was decent. I was less there overnight, less than 24 hours so it served the purpose of what I needed it to. Bed could’ve been more comfortable as it was a little sunken in. It’s an older hotel but it was good enough for the night.
Stayed 1 night in Nov 2022
Response from Ammy on 19 Nov 2022
Hi, Angel! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

2/10 Terrible

Elena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Oct 2022
Response from Ava on 11 Nov 2022
Hi, Elena! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

6/10 Okay

Elena

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old old very old smell
Stayed 2 nights in Oct 2022
Response from Ava on 11 Nov 2022
Hi, Elena! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Kazandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jane on 29 Aug 2022
We appreciate your positive rating, Janis! We do take pride to serve our guests an amazing experience. Regards, Jane!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
This is in a VERY bad part of town. Prostitutes hanging around the building and more. Very unsafe — stay away.
Stayed 1 night in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Sharae

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken chair, mold smelling ac, cigarette burned sheets, the room was awful but the front desk people were very nice
Stayed 14 nights in Jul 2022
Response from Ammy on 27 July 2022
Apologies for the problems you had faced, Sharae! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Rodney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Response from Ammy on 24 July 2022
Hi, Rodney! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 Okay

Lexy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Gold diggers
First off the worker used my debit card and charged me right at 3pm before i even checked in!!! I was out shopping and I seen my card decline bc I was going to pay my room in cash at the property and the worker had the audacity to try charging my account before i didnt show up right at 3 pm to check in 👎👎 And also the breakfeat is only cereal like wowww….. room was pretty for a motel or inn
Stayed 1 night in Jul 2022
Response from Ammy on 11 July 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
Things went well! The room was nice and clean, an in the morning the attendant offered me new towels which I appreciated! This was a great hotel stay, an I liked the plethora of channels to choose from to relax and chill! Also theirs an abundant selection of restaurants to choose from! Over all 5 stars!!
Stayed 2 nights in Jun 2022
Response from jann on 11 July 2022
Thanks for rating us, Daniel! Your review made our day. We hope to delight you with our services. Regards, Jane!

8/10 Good

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 26 June 2022
Hi, Dominique! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

6/10 Okay

Louis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was very run down. It was clean though. But the amount of fly infestation was concerning
Stayed 3 nights in May 2022
Response from Simon on 29 June 2022
Hi, Louis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Starlynn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was a total rip off this hotel looked nothing like its photos. It's a fraud this hotel looked like something out of a horror movie. They had prostitutes in and out of the hotel all hours of the night the rooms were sooo nasty like literally there was caked up dirt all over the floor like they don't know how to clean it. The shower water smelled like mold and on top that it made your body feel like slime. My family was soooooo uncomfortable. Not to mention all the drunk men looking at 12 year old daughter like a piece of meat. Never again and I really want my money back because yall have a false advertisement up I expect the room that I pay for to at least look like the one that your website said I was renting but no the locks on the door was broken it looked like some one kicked the door in for real. This place is so so very unprofessional and dirty. I didn't even want to sleep under the blankets there was roaches and flies everywhere and on top that I had to pay 10 dollars for my dog to stay in the room with me but honestly we would have done better just sleeping in our car.
Stayed 1 night in May 2022
Response from Jane on 23 June 2022
Sorry for the hassle you faced, Starlynn! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good 1 night stay
Stay was good for 1 night. No problems.
Stayed 1 night in May 2022
Response from Ammy on 14 May 2022
Hi, Kristie! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Ammy on 14 May 2022
Thanks for the positive rating, Shawn! Hope to welcome you again soon. Regards, Amelia.

8/10 Good

HUNG DAE

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great.
Stayed 1 night in May 2022
Response from Ammy on 14 May 2022
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Amelia.

6/10 Okay

Marty

Stayed 2 nights in Apr 2022

8/10 Good

Jemera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we didn’t get what we wanted (we booked a non-smithing room) but the staff esp.the owner was so nice and very friendly and the room was very clean.
Stayed 1 night in Apr 2022
Response from Cheshta on 28 Apr 2022
Hi, Jemera! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ivy

2/10 Terrible

Meagan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nothing like the pictures we had to leave!
Stayed 2 nights in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Meagan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Xan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and the office staff helped make us feel safe
Stayed 2 nights in Apr 2022
Response from Cheshta on 12 Apr 2022
Thank you for rating us with such awesome words, Xan! We will strive to keep up with your expectations always. Regards, Ivy

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jason on 11 Apr 2022
Hi Crystal, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jason

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except for the large crack underneath the door.
Stayed 1 night in Mar 2022
Response from Jackson on 22 Mar 2022
Thank you for rating us, Brianna. We have duly noted your feedback and ensure better services in the future. Regards, Jackson

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ammy on 15 Mar 2022
Hi, Heather! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

4/10 Poor

Theresa

Disliked: Room comfort
Stayed 7 nights in Feb 2022
Response from Ammy on 14 Feb 2022
Hi, Theresa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Jane on 4 Feb 2022
Hi, Phillip! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO
Awesome and Friendly staff🙏👍
Stayed 1 night in Jan 2022
Response from Cheshta on 29 Jan 2022
Thank you for rating us with such awesome words, Phillip! We will strive to keep up with your expectations always. Regards, Ivy

10/10 Excellent

Guillermo

Stayed 1 night in Jan 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Ammy on 26 Jan 2022
Hi, Guillermo! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Hector

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Uncomfortable mattresses, feel wires in your back!
The mattresses are not comfortable, you feel the wires on your back! I absolutely do not recommend this hotel, you wake up with a pain in your body! There is a lot of road noise! The only good thing about this place is the special from the app. But this is the price you have to pay. “Uncomfortable”
Stayed 2 nights in Jan 2022
Response from Ammy on 21 Jan 2022
Hi, Hector! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia