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Reviews of InterContinental Houston, an IHG Hotel

4 out of 5
InterContinental Houston, an IHG Hotel
6750 Main St, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1002 reviews" "
Rating 8 - Good. 131 out of 1002 reviews" "
Rating 6 - Okay. 38 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities
sink and bathtub water flow is too low to use
Stayed 5 nights in Apr 2024
Response from Director of Rooms on 1 May 2024
Dear Trang,I am sorry to hear that your stay was less than perfect due to some plumbing issues. I have sent you a separate E-mail with my return contact details. Kindly reach out if there's any further assistance I could offer.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Joy Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 2 nights in Apr 2024
Response from Director of Rooms on 30 Apr 2024
Dear Joy Lynn,We are delighted to hear that you appreciated the excellent service from our team. Thank you for choosing InterContinental Houston.We look forward to welcoming you back soon!Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing start to finish. Great location. Highly recommend getting club access, food was great and staff amazing in there.
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 28 Apr 2024
Dear Micheal, Thank you for sharing your stay experience. I am pleased to hear that you have enjoyed the amenities and services of the InterContinental Houston!We look forward to welcoming you back soon!Kind regards,Maria Tamez / Rooms Controller

4/10 Poor

Shirin

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Director of Rooms on 25 Apr 2024
Dear Sharin,I am sorry to hear that you did not have a great stay experience. I would love to connect with you to hear further details about your hotel stay. Please contact the hotel directly and ask for me by name so we may discuss this.Sincerely,Ruben WongDirector of Rooms

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 18 Apr 2024
Dear Vijay, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 18 Apr 2024
Dear Ashley, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Corey

Stayed 1 night in Apr 2024
Response from Rooms Controller on 12 Apr 2024
Dear Corey, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at InterContinental House. A wonderful experience and stay for a wellness weekend!
Stayed 1 night in Mar 2024
Response from Rooms Controller on 18 Apr 2024
Dear Alanna, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Breakfast menu is very limited, would make sense to book room without breakfast.
Stayed 1 night in Jan 2024
Response from Rooms Controller on 18 Apr 2024
Dear Niraj, We are delighted that you had a great stay experience although our breakfast options were unsatisfactory. Thank you for your feedback, we will take it into consideration. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Breakfast menu is very limited, would make sense to book room without breakfast.
Stayed 4 nights in Jan 2024
Response from Rooms Controller on 18 Apr 2024
Dear Niraj, We are delighted that you had a great stay experience although our breakfast options were not satisfactory. Thank you for your feedback, we will take it into consideration. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

lionelle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here. Area was very quiet. Property was clean and beautiful. Would stay again.
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Lionelle, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Tammie, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Ye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Controller on 6 Apr 2024
Dear Ye, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and convenient location
Stayed 4 nights in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Candice, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Brannons

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Be prepared to pay the valet $39 and self parking was $29. I’m in wheelchair and it was 12:20am. So we decided probably no close spots. There was no discount for the valet. The checkout was 12 but we had to leave early. Great for dr appts very accommodating in room.
Stayed 1 night in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Brannons, We are delighted that you had a great stay experience. Unfortunately, our parking is a 3rd party service therefore we cannot make changes to the pricing, our apologies for the inconvenience. However, we look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

shelby

Stayed 1 night in Feb 2024
Response from Rooms Controller on 29 Mar 2024
Dear Shelby, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Candy, Purcell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property, very elegant and clean and the transportation to and from Rodeo Houston was top notch.
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Candy, We are delighted that you had a great stay experience and enjoyed the shuttle service. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have more handicap access in bldging .
Stayed 2 nights in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Luis, Thank you for providing your feedback and our sincerest apologies that we fell short meeting your expectations. Please contact the hotel directly and ask for me by name if I can provide any further assistance. Sincerely, Maria Tamez/ Rooms Controller

2/10 Terrible

Peter, Denver

Disliked: Staff & service, amenities, property conditions & facilities
Not what to expect from this hotel.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on 24 Mar 2024
Dear Peter,I am sorry to hear that you did not have a great stay experience. I would love the opportunity to connect to hear further details of what led to your stay dissatisfaction. At your convenience, please contact the hotel directly and ask for me by name so we may discuss.Sincerely, Ruben Wong / Director of Rooms

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael Stephens - Front Desk Manager on 24 Mar 2024
Good Afternoon Leanna,Thank you for taking the time to let us know about your experience, and we hope to see you back again soon!

10/10 Excellent

DON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms
Stayed 2 nights in Mar 2024
Response from Michael Stephens - Front Desk Manager on 24 Mar 2024
Good Afternoon Don,Thank you so much for choosing to stay with us at the InterContinental Houston, we are so pleased to hear that you enjoyed the location and our rooms during your stay! Thank you for taking the time to let us know about your experience, and we hope to see you back again soon!

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Rooms Controller on 21 Mar 2024
Dear Beth, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from Rooms Controller on 8 Apr 2024
Dear Valerie, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Sonja

Travelled with partner
I love all the extras.. besides being the cleanest and most comfortable hotel, I love the rodeo shuttle, bar and restaurant!! It’s got everything!! We stay here every year and it never disappoints us!! Great staff too!!
Stayed 1 night in Mar 2024
Response from Rooms Controller on 21 Mar 2024
Dear Sonja, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Destiny

Stayed 1 night in Mar 2024
Response from Rooms Controller on 6 Apr 2024
Dear Destiny, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

8/10 Good

JERILYN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went well as expected! Nice staff and very nice valet staff. We had a nice view from our room. Room was clean. I reserved the room because it has a bathtub so I can give my toddler a bath. The plug for the bath didn’t work so the water kept draining. So, that made it difficult to clean him. And in the shower stall we found someone’s lighter so they just have been smoking in the room. Other than those two things we had a nice time and room service was fast, efficient and the food tasted good!
Stayed 1 night in Mar 2024
Response from Director of Rooms on 11 Mar 2024
Dear Jerilyn,Thank you for sharing your stay experience. On behalf of the team, please accept my sincerest apologies for the failures in service you have outlined. These are certainly shared with our team. Please feel free to contact the hotel directly and ask for me by name if I am of any assistance.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from Director of Rooms on 12 Mar 2024
Dear Andrew,I am pleased to hear that you had a great stay experience. We look forward to welcoming you back soon! Kind regards, Ruben Wong / Director of Rooms

10/10 Excellent

Behroz, Johns Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Its a convenient location to MD Anderson
Stayed 3 nights in Mar 2024
Response from Director of Rooms on 11 Mar 2024
Dear Behroz,Thank you for choosing InterContinental Houston. We are glad to hear you had a great stay experience. We look forward to welcoming you back soon!Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Rooms Controller on 5 Mar 2024
Dear Catherine, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Katherine, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff & modern vibe
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Carole, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Greg, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Brandi, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Mar 2024
Dear Anita, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024
Response from Rooms Controller on 21 Mar 2024
Dear Kelly, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was great. The food was great and the stay was great. Hotel staff were friendly and wonderful. I really don’t have anything negative to say it was a great experience. I will most definitely recommend and come back myself.
Stayed 2 nights in Feb 2024
Response from Rooms Controller on 24 Feb 2024
Dear Dana, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking and reception was excellent
Stayed 2 nights in Feb 2024
Response from Rooms Controller on 24 Feb 2024
Dear Jacob, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

CARINA, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed the for 5 days -frim the 13th to the 18th Feb, 2024. It is mostly a "business -like" hotel in terms of decor and amenities. The best parts were the restaurant and bar, where you can have delicious meals and good drinks at typical prices for a 4 - star hotel They advertise a shuttle but we were never able to take it. Other than that. It is very convenient if you need to go to medical appointments.
Stayed 5 nights in Feb 2024
Response from Director of Rooms on 11 Mar 2024
Dear Carina,Thank you for choosing InterContinental Houston! I am pleased to hear that you've enjoyed our offerings in the restaurant and bar. We hope to have the opportunity to have you back in the future.Sincerely,Ruben Wong / Director of Rooms

10/10 Excellent

Daniiar

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great experience! Excellent staff and service
Stayed 1 night in Feb 2024
Response from Rooms Controller on 24 Feb 2024
Dear Daniiar, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Romero

Stayed 1 night in Feb 2024
Response from Rooms Controller on 15 Feb 2024
Dear Romero, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice room carpet has snags the detract from overall appearance. Room clean water was good to have in room coffee nespresso was very good. On the Mai. Street side lot if sirens all day.
Stayed 3 nights in Feb 2024
Response from Director of Rooms on 11 Mar 2024
Dear John,Thank you for taking the time to share your stay experience. We look forward to welcoming you back in the near future!Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only staying for 1 night, but the hotel was great. Nice and clean. The front desk were nice, the parking people were nice. Overall, we enjoyed everything.
Stayed 1 night in Jan 2024
Response from Rooms Controller on 15 Feb 2024
Dear Karan, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. I travel to Houston twice a year. I will be staying here 😎
Stayed 3 nights in Feb 2024
Response from Rooms Controller on 11 Feb 2024
Dear Noemi, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on all counts
Stayed 1 night in Feb 2024
Response from Rooms Controller on 5 Feb 2024
Dear Alejandro, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 2 nights in Jan 2024
Response from Rooms Controller on 2 Feb 2024
Dear Bobby, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller

10/10 Excellent

Malia

Stayed 1 night in Feb 2024
Response from Michael Stephens - Front Desk Manager on 24 Mar 2024
Good Afternoon Malia,Thank you so much for choosing to stay with us at the InterContinental Houston, we are so pleased to hear that you enjoyed your stay with us! Thank you for taking the time to let us know about your experience, and we hope to see you back again soon!

10/10 Excellent

Jacob

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My business partner and I stayed here for a few night business trip. Overall it was a great hotel for the money and would definitely come back again.
Response from Director of Rooms on 29 Jan 2024
Dear Jacob,We are delighted that you and your business partner had a great stay experience. We look forward to welcoming you back soon.Kind regards,Ruben Wong / Director of Rooms

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all of the medical centers, many options for dining, room service is great, and shopping is close. The staff are friendly and the beds were comfortable, will definitely stay again.
Stayed 1 night in Jan 2024
Response from Director of Rooms on 29 Jan 2024
Dear Susan,We are pleased that you enjoyed your stay and find it accessible to your favorite shopping places. Thank you for recognizing the great service provided by the team. We look forward to your return.Kind regards,Ruben Wong / Director of Rooms

6/10 Okay

Rachael

Stayed 2 nights in Jan 2024
Response from Director of Rooms on 29 Jan 2024
Dear Rachael,Thank you for providing your stay experience. I am sorry to hear that your stay was less than perfect. If there is anything I can do to assist you relevant to your stay experience, please do not hesitate to contact the hotel directly and ask for me by name.Sincerely,Ruben Wong / Director of Rooms

2/10 Terrible

Rachael

Stayed 1 night in Jan 2024
Response from Director of Rooms on 29 Jan 2024
Dear Rachael,I am sorry to hear that you did not have a great stay experience based on your survey rating.I would love the opportunity to hear further details of what led to the dissatisfaction. At your convenience, please contact the hotel directly and ask for me by name so we may discuss this matter.Sincerely,Ruben Wong / Director of Rooms