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Reviews of Fairfield Inn & Suites Houston-North Spring

2.5 out of 5
Fairfield Inn & Suites Houston-North Spring
24485 Interstate 45 N, Spring, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 972 reviews" "
Rating 8 - Good. 228 out of 972 reviews" "
Rating 6 - Okay. 60 out of 972 reviews" "
Rating 4 - Poor. 33 out of 972 reviews" "
Rating 2 - Terrible. 31 out of 972 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

veruskka

Business traveller
Liked: Amenities
Good
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

San

Stayed 1 night in Mar 2024

8/10 Good

Valeriia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and everything in the hotel , the only problem was a hot tub / jacuzzi . It didn’t have a filter and it was really dirty . Also hotel was on renovation but it was ok
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheila

Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Keller

Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Hrlpful staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel convenient location
Stayed 1 night in Jan 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Bad buffet
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 2 nights in Jan 2024

2/10 Terrible

Chuck

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first checked in, the front desk lady was nice. When I got to my room, the tv wouldn’t turn on. I had a to call the front desk person over 7x to get an answer. I was told I’d have to change rooms.. I have a 4mo old so lagging his stuff to a diff room is a chore. In the new room, comforter has obvious dirt on it. Called down to the front desk and again no Answer.. very very dissatisfied
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had a strong unpleasant smell, the front desk service two of the nights was not great and the breakfast was very subpar.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean stay
Stayed 2 nights in Dec 2023

6/10 Okay

Loa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First I want to point out that the front desk was always there to try to resolve issues. Our room upon check-in had a television that was not working. We packed up and moved to another room. The second room had a toilet that had a loose base and the cold water facet did not work, only had hot water. The hotel needs some maintenance but otherwise was pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel
They were the most pleasant people that were at the desk. The service was remarkable. I stayed in 307. Can you please go and clean the shower heads with clr. It w needs a little TLC. Other than that I can't wait til my next visit to this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

JAMES R.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice
Great hotel. We will be back.
Stayed 2 nights in Dec 2023

6/10 Okay

Virginia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The fist morning the only hot item for breakfast was potatoes. Day two when my room was made up no towel or wash cloth was put in the sink area of the bathroom.day 3 first thing I saw the maid and asked her to please put towel and wash cloth in by the sink. It was not done The hotel was clean and the room was ok
Stayed 4 nights in Nov 2023

10/10 Excellent

MOISES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Excellent hotel, previously stayed before and will again. Safe area and convenient location. The only gripe would be more breakfast choices. Overall, excellent choice hotel.
Stayed 3 nights in Nov 2023

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff is average - not overly polite, and not dismissive. Rooms are clean, but the noise that travels between rooms and the hallway could be better. Note - there are NO sidewalks and the hotel is on a very busy service road off the highway. What should have been a 5 minute walk for me to get to the office wound up being a 20 minute ordeal having to order an Uber to go 1/4 mile and this means I will not stay here again. Food available for purchase is average - definitely not a lot of healthy options. The good news is there are lots of good restaurants and shops close by - but the lack of sidewalks and being forced to get ubers if you don't have a car rental makes this place a no go for my bi-monthly visits.
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful especially at breakfast.
Stayed 1 night in Nov 2023

4/10 Poor

Meredtih

Liked: Staff & service
Disliked: Cleanliness, amenities
It is right on the interstate and it's noisy even in the rooms. Location is terrible. One ice machine worked on the 4th floor, all others were out of order. The front desk staff was nice, but I will NOT stay here again. I would rather pay a little more and stay somewhere nicer and safer.
Stayed 1 night in Nov 2023

8/10 Good

Ecila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is the hot tub was out of order and that’s one of the main factors on me choosing the hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023

8/10 Good

Carmen

Liked: Cleanliness, staff & service, room comfort
Opportunities for improvement
Good location and friendly service. A couple of things could have been better- breakfast had limited selection, it took the hot water a long time to warm up in room 402 and there was not a plug in the bathroom sink. Not deal breakers, but not what is usual for Fairfield Inns.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
I love this hotel! We never stay anywhere else when we come visit our family in the Spring, TX area. Staff is so friendly and helpful, best free breakfast, outdoor pool and hot tub, comfortable beds, good location. It is right off a busy highway, but you can’t hear it too much when you’re inside. I like the sound, it soothes me.
Stayed 4 nights in Oct 2023

6/10 Okay

Bonnie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Hotel is very clean and staff are friendly. The rooms are nice, beds are comfortable, but our TV didn't work and the reading lights above the bed were broken. We didn't use either, so they didn't impact our stay. Overall, our stay was nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Emilio

Stayed 1 night in Sep 2023

4/10 Poor

Amy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Will choose somewhere else next time.
The bathroom down the hall from the breakfast area was absolutely disgusting to the point that I would not use it. I went to the front desk and told them and he said I will have someone look but then he just stood there doing nothing the entire time we were eating. Never picked up the phone or anything to have the bathroom checked. Everyone in our group said their beds were like sleeping on concrete. The hotel just feels cheap. The bathroom fixtures leak and look very dated etc. Our room was clean but the air conditioner was noisy and did not work very well. There was a thermostat on the wall but it did not work had to control at window unit but our friends thermostat worked and the control at the window unit did not. Seems like they have cut a lot of corners at this location.
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This hotel is everything we needed for a great price. The room was clean. The breakfast was just what we needed.
Stayed 1 night in Sep 2023

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good value and agreat overnight stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Martin, SPRING

Stayed 1 night in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable decent breakfast — booking listed 2 queen beds with fold out couch - no couch in the room — would book again !
Stayed 1 night in Aug 2023

10/10 Excellent

BARRY

Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Stayed 1 night in Aug 2023

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tv kept turning off, pool tiles were falling apart. Everything else was great breakfast was delicious and enjoyable.
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except that we tried to book again, a week after and the price went up about $40.00 a night.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

America

Liked: Property conditions & facilities
Disliked: Staff & service
The place was good staff were a little cold
Stayed 8 nights in Aug 2023