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Reviews of Executive Inn & Suites

2.5 out of 5
Executive Inn & Suites
9005 Airport Blvd, Houston, TX

Reviews

5.8
Rating 10 - Excellent. 175 out of 1004 reviews" "
Rating 8 - Good. 210 out of 1004 reviews" "
Rating 6 - Okay. 204 out of 1004 reviews" "
Rating 4 - Poor. 140 out of 1004 reviews" "
Rating 2 - Terrible. 275 out of 1004 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Niramesha

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Niramesha

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always kind and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind employees, clean, convenient
Stayed 1 night in Apr 2024

8/10 Good

Kenny

Stayed 1 night in Apr 2024

2/10 Terrible

Malayiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was highly dirty. Couldn’t take a shower and there was roaches in the bathroom. No type of cleanliness what so ever.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dangerous and unsanitary
Stayed 2 nights in Mar 2024

2/10 Terrible

Cristian

Disliked: Cleanliness, amenities, property conditions & facilities
dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Stayed 2 nights in Mar 2024

2/10 Terrible

Sherry, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here ever again! Marijuana reaped in the lobby & my 2nd-floor room all night & on arrival! My door was off the hinge had to slam to close it! Germy dirty walls & my power went off in my room except for bathroom! Dogs barking kids screaming & I had to smell weed all night!
Stayed 1 night in Mar 2024

2/10 Terrible

Beth

Stayed 1 night in Feb 2024

10/10 Excellent

Kat

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cared about excellent customer service! All employees are great and the manager is awesome! Keep up the good work!
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Stayed 2 nights in Jan 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Manifesting

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The manager is absolutely amazing and understanding! Some of his workers are very nosey and messy. It could definitely use some renovation but the stay was decent.
Stayed 1 night in Dec 2023

2/10 Terrible

Reynaldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund
Roaches in the room the first room I was put in was under construction with roaches the other room they moved me to had more roaches the towels had lipstick and or blood on them just filthy and ugly place I had to stay there because of the freeze
Stayed 1 night in Jan 2024

2/10 Terrible

Josue Ezequiel

It was horrible, There where roaches everywhere in the bathroom
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Stayed 2 nights in Jan 2024

4/10 Poor

Teflizzy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Vegabond

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Shamir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't get to check in the clerk was gone
Stayed 1 night in Dec 2023

6/10 Okay

Christine

Stayed 1 night in Dec 2023

2/10 Terrible

Juan Arcos, Denver

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Monette

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a strong smell of weed and cigarettes in the halls and room. The floor and walls were filthy and had holes. The smoke alarm in the room constantly beeped. Two nearby rooms had barking dogs. It had roaches. Broken down vehicles that looked like they been there for months.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

JEANNIE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did not dress professional not welcoming. Dirty outside, garbage overflowing. I will not stay there again
Stayed 1 night in Oct 2023

2/10 Terrible

CHI WAH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I only spent a night (less than 10hours) in Executive Inn on Sept 2. I saw 2 dead body of cockroach on the floor and an unknown insertin my room. Secondly, the smoke detector does not has battery installed.. I will never book this hotel anymore
Stayed 1 night in Sep 2023

6/10 Okay

Carlos

Travelled with partner
Right off 45 South & a few minutes to Downtown Houston ..
Stayed 2 nights in Aug 2023

2/10 Terrible

Kim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried checking in and was told it’s no longer a motel so I couldn’t check in.
Stayed 1 night in Apr 2023

2/10 Terrible

Juaquin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very smelly. Soon as you walk in you could smell dogs. There was poop all over the lawn, and the inside of the room has lots of bugs in the corner
Stayed 1 night in Mar 2023

2/10 Terrible

Cebra

Stayed 1 night in Mar 2023

2/10 Terrible

Cecil

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lady who checked me was nice and the grounds were not horrible but they were scary. All the way in the back. Also the hall way to my room smelled lile dogs. Nasy wet dog. And no phone and the sheets were stained.

2/10 Terrible

Cebra

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have pictures of the dirty rooms plus the bug problem
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Cebra,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Brandon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches. Everywhere. Literal RoachMotel
It was a dirty scary area of town. Roaches everywhere in the rooms in the halls all over the room walls.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Brandon,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

2/10 Terrible

Cebra

Stayed 1 night in Mar 2023

2/10 Terrible

Cebra

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have pics
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Cebra,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

vasanthi

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Smoke smell in a non smoking room
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Vasanthi,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

malec

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Over all appearance of motel was horrible broken down cars in the parking lot smelled like weed everywhere you went front desk was rude hanging up the phone when we called for a late check in rooms look nothing like the online pictures staff does not even use uniforms so you don’t know who is part of the staff and who is not will never return to this motel it’s disappointing how bad it has gotten since the first time I stayed there back in 2019 and the motel was way better back then
Stayed 2 nights in Mar 2023

4/10 Poor

Brandy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff was good placed smelled like wet dog and had roaches
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Brandy,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

DeShundra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
My experience at Motel 7 was comfortable.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel
Very disgusting hotel. Rude customer service, parking lot covered in trash, hallways smell horrible, dirty rooms.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 27 Mar 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Aja

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very ugly motel 6
There was fight in the middle of the night it smells really bad I stayed last night in another place thru this app and it was a hell of a lot better
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 27 Mar 2023
Hi Ricardo,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant
The hotel wasn't clean at all hallways and rooms smelled like dog urine and there were dead roaches threw out the hotel
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 21 Mar 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs to be condemned , rooms are infested with roaches , hallways, parking lot, are full of trash , strong odor of weed through the facility . Only nice about this place is the receptionist, she doesn’t belong to this slump
Stayed 1 night in Mar 2023
Response from Nancy Y. on 21 Mar 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A horror show
Absolutely the worst hotel I have ever stayed at. by far.The whole place,including the room,was extremely dirty and smelled just awful throughout.It was filled with super noisy rude people.I should have left and requested a refund immediately.I barely slept at all during the two nights there.You should remove this place from your listings.Its hard to believe the department of health has not shut it down.The filthy and unsanitary conditions there are no doubt a health hazard.Im hoping I didn't contract any diseases during less than 48 hours there.
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 15 Mar 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Adam

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean at all
Stayed 1 night in Feb 2023