Dear Fred,We're sincerely sorry to hear about your disappointing experience. This doesn't reflect the standard of service we strive to provide. We take your feedback seriously and will address the cleanliness issues immediately. Please know that guest satisfaction is our priority, and we'll work diligently to ensure improvements are made. We apologize for any inconvenience caused and appreciate you bringing this to our attention.Sincerely,Crowne Plaza Houston Galleria Area Management

Dear Melanie,Thank you for your glowing review! We're thrilled you had a wonderful stay and enjoyed our beautiful new property. It's fantastic that our staff made your check-out experience pleasant, and we're delighted that you found the rooms lovely. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Rosalinda,We're delighted to hear you had an excellent experience during your stay! Your satisfaction is our priority, and we're glad we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Eniria,We're thrilled to hear that you loved your experience with us! Providing friendly service is a top priority, and we're delighted that our personnel made your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another wonderful visit in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Lyle,Thank you for your feedback. We're glad you enjoyed your stay and found our hotel. The pricing is excellent. However, we apologize for any concerns about safety in the parking lot. Your safety is our priority, and we'll take steps to address this issue. We appreciate your input and hope to welcome you back for another enjoyable stay.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Jarvis,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Crowne Plaza Houston Galleria Area, an IHG Hotel many more times.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Arturo,We're delighted to hear that you found our property very clean and the room spacious! Our priority is providing a clean and comfortable environment for our guests, and we're thrilled that we met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Minsoo,Thank you for sharing a PERFECT SCORE RATING of your stay at the Crowne Plaza Houston Galleria Area, an IHG Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Crowne Plaza Houston Galleria Area, an IHG hotel, soon!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Yessenia,We're glad to hear that you found our place nice! Your satisfaction is important to us, and we're delighted that you had a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Guest,We are always pleased to receive feedback from our guests about their stay with us at Crowne Plaza Houston Galleria Area, an IHG Hotel, and we are excited to see your PERFECT score rating. We are glad to learn that our accommodations met all your needs and you left satisfied with your stay. Thank you so much for choosing to stay with us while visiting Crowne Plaza Houston Galleria Area, an IHG Hotel!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Jennifer,We're thrilled to hear that your stay with us exceeded your expectations! Providing comfortable and clean rooms, along with friendly and accommodating service, is what we aim for. We're delighted that our front desk staff made a positive impression on you with their professionalism and friendliness. Thank you for recommending our hotel to others, and we look forward to welcoming you and your family back for another wonderful stay in the future! Please let us know if there's anything else we can do to make your next visit even better.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Mary,We apologize for the inconvenience you experienced during your stay. Our hotel can be pretty busy, especially during peak times like kids' tournaments, and we strive to ensure all guests have a comfortable stay. Your feedback regarding the room's noise disturbances and wear and tear is valuable to us, and we'll address these issues promptly to enhance the overall experience for our guests. We appreciate your understanding regarding the ongoing renovations, and we're working diligently to improve our property's exterior and interior. Thank you for acknowledging the friendliness and helpfulness of our staff; we'll be sure to pass along your kind words. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with or if you have any further comments, please feel free to contact us.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Stacey,We're delighted you and your husband enjoyed your first visit to Houston, Texas! Thank you for choosing to stay with us during your trip. We apologize for the initial inconvenience with the shower. We're glad to hear that it was resolved promptly after your complaint. Additionally, we appreciate your understanding regarding the remodeling process, and we're pleased that it didn't disrupt your stay. It's lovely to hear that our hotel's location near the Galleria and other attractions ideally suits your needs and that you could explore the city easily. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further comments, please feel free to contact us.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Corey,We're glad to hear that you found our place to be quiet. Your comfort and tranquility are important to us, and we strive to provide a peaceful environment for all our guests. Please let us know if there's anything else we can do to make your stay even more enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back for another peaceful stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Jarvis,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Crowne Plaza Houston Galleria Area, an IHG Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Crowne Plaza Houston Galleria Area, an IHG Hotel hotel, soon!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Keisha,We appreciate your positive feedback and hope to welcome you back for an even better experience in the future. Thank you for staying with us!Thank You,Crowne Plaza Houston Galleria Area Management

Dear Stedman,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Crowne Plaza Houston Galleria Area, an IHG Hotel, many more times.Thank You,Crowne Plaza Houston Galleria Area Management

Dear Touraj,Thank you for your understanding and for taking the time to share your feedback with us. We are committed to addressing these issues promptly to improve our guests' experience. Your satisfaction is important to us, and we appreciate your patronage.We look forward to the opportunity to welcome you back and provide you with a more enjoyable stay in the future. If you have any further concerns or feedback, please contact us.Thank You,Crowne Plaza Houston Galleria Area Management

Thank them for taking the time to share their experience. We did have an unfortunate event that occurred that was an emergency to shut off the water. I hope that the issue with the TV was resolved as our maintenance staff is very well in responding to guests needs. We hope that this experience did not ruin our chances to have you here again. We are diligently making improvements to the building and hope you will be able to enjoy them soon.

Thank you for your positive feedback! We appreciate it highly!

Thank you for your feedback! It is highly appreciated.

Thank you for your response! Your feedback is appreciated!

We are so pleased that we were able to accommodate you with all the proper amenities needed for you and your family. We are always looking for new ways to improve our guest experience and we are glad we were able to do that for you. We hope to see you back again real soon.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again. We always want to know what could have made your stay better as well.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us. We hope to see you soon again.

We appreciate you taking the time out to review your stay. We are pleased to know that you enjoyed your time with us and our amazing breakfast. We hope to see you soon again.

Thank you for taking the time to review us. We are glad that you enjoyed your stay. We hope to see you again real soon.

We appreciate your review and glad that you did enjoy all of the amenities that we offer. We hope to see you again real soon.

I'm glad that we were able to accommodate your stay even though we weren't as close to NRG as you would have wanted. We hope you can enjoy our hotel again on your next visit to Houston.

Thank you for your feedback! It is highly appreciated!

I am sorry to hear that you did not have an exceptional experience here with us. We would like to know what could make it better for you or what areas we can improve on.

Thank you for the amazing feedback. We appreciate you valuing our new upgrades to our essential items. We hope to see you back soon.

Great Thank you so much Please spread the world with your great review

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

It is unfortunate that we had an emergency that caused us to have to shut of the water. We appreciate your patience at the time. We hope that on your next stay you can enjoy all the wonderful amenities and no water shut off.

Thank you for sharing your concerns with us. At this time we are looking forward to a full renovation. We are still waiting for approval at this time and can't wait to see the results when finished. We will do our best to make all guest stays exceptional in the meantime.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

Thank you for your feedback! It is appreciated!

We appreciate the amazing review. I am so pleased to hear you enjoyed your stay. We hope to see you back again soon!

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.Thank you for noticing the hard work we have put in to making sure that our guests receive an exceptional stay.

Thank you for taking the time to give us your feedback. We take all reviews and turn them into better ways that we can make guest experience exceptional.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

We are so please to see that enjoyed your stay here with us. Thank you for leaving us an outstanding rate.

Thank you for taking the time to give us your feedback. We take all reviews and turn them into better ways that we can make guest experience exceptional.

Wonderfully !!!Thank you for let us know Please spread the world with your review