Suite, 1 King Bed with Sofa bed, Non Smoking
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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
15813 2nd Street, Channelview, TX

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 267 reviews" "
Rating 8 - Good. 58 out of 267 reviews" "
Rating 6 - Okay. 28 out of 267 reviews" "
Rating 4 - Poor. 22 out of 267 reviews" "
Rating 2 - Terrible. 30 out of 267 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Stayed 1 night in Apr 2024

10/10 Excellent

What's Really Happening

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great location
Stayed 2 nights in Apr 2024

8/10 Good

Alison

Stayed 1 night in Mar 2024

10/10 Excellent

Ruby

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. Had options of food around the hotel and could walk to places. Staff are kind and nice. Very clean hotel. It even has a pool and a washer and dryer machines. I would recommend this hotel to families and friends

2/10 Terrible

Amber

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Kathryn

Business traveller
Disliked: Amenities
Awful experience with items in room not working or broken. The floor had a sticky substance on it that we could not get up, shower curtain was broken, toilet paper was bare and no tissues. The noises allowance was insane. We had a kid screaming in the hallway from 11pm-3am in which I called and complained. The next day there was a baby non stop crying. We left and went to another hotel
Stayed 2 nights in Mar 2024

8/10 Good

Henri

Disliked: Property conditions & facilities
No working ice machine Floors needed mopping and vacuuming Trash left in rooms
Stayed 1 night in Mar 2024

8/10 Good

JoAnn

Travelled with family and small children
Liked: Cleanliness, staff & service
It was nice an clean but on the website it says free bkfst....and they didn't have any
Stayed 2 nights in Feb 2024

10/10 Excellent

Domingo

Stayed 3 nights in Feb 2024

6/10 Okay

Rae

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable beds but everything else was bad
I will say the bed was super comfortable. However, the lobby for sure smelled like weed. Their description lists that they have cribs but they do not. Almost all of the provisions shelves were empty. We were told breakfast started at 5, but at 5:30 nothing was set out. There are multiple elevator buttons broken. No phone in the room. It could really use a good cleaning.
Stayed 1 night in Feb 2024

10/10 Excellent

Briseida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comforting stay
Nice place to stay. Everything was clean. Overall was comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lori

Stayed 1 night in Jan 2024

2/10 Terrible

Vincent

Disliked: Cleanliness, property conditions & facilities, room comfort
not so clean
food leftover in microwave , one towell looked clean one like it was just refolded grease on office chair
Stayed 1 night in Jan 2024

10/10 Excellent

Catrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Karla

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking gate open all night, the rear door slightly ooen all night with a rock at the bottom to prevent from locking, my actual for room would not lock, furniture in room dusty and dirty. Shower was dirty and with mild, towels were not properly Cloroxed
Stayed 3 nights in Jan 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Catrina

Stayed 1 night in Jan 2024

10/10 Excellent

Ciji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

4/10 Poor

SP

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t Pleased With The Location and The Property
Stayed 1 night in Dec 2023

4/10 Poor

Felix

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Siebie

Travelled with partner
Disliked: Staff & service, amenities
The elevators, ice machine and room phone fo not work.
Stayed 1 night in Nov 2023

6/10 Okay

Priscila

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Hotel it's okay but needs better maintenance. I was dirty.
Stayed 1 night in Oct 2023

4/10 Poor

Kendall

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, I was alone with my two little kids. It is in a sketchy area which is why I assume there is a gate. However, the gate is open all the time and does not close. The front doors also lock at 11pm. When we arrived, there was a clear drug deal that me and my kids watched occur. When we checked in, the guy at front was nice. the emergency button on elevator is broken. The rooms are dirty and gross. The breakfast was bare and the bread was so stale it was as hard as toast. However, when we checked out, I needed my receipt and could not just leave, but had to wait 20 minutes or more for someone to appear. I said hello loudly multiple times, I called the front desk on my cell about 10 times. nothing. Then a woman eventually strolled over without a care in the world. I explained I was now late and needed my receipt and wanted to leave. She asked how my stay was and I made it clear I was not happy. She said oh okay. Handed me my receipt and I left. I would have changed hotels, but I did not have the ability to cancel by the time we got there without losing my payment.
Stayed 2 nights in Oct 2023

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would NOT NOT recommend!!!!
The area felt very unsafe. Building had broken doors with missing padlocks. After 11pm lobby and gate for parking are locked it’s hard to access the hotel. Bed sheets have holes and saw a roach in the bathroom. Had a 4 night stay booked but left by the second day. Definitely needs a-lot of attention from management.
Roach in the bathroom.
Roach in the bathroom.
Ripped sheets and comforters
Broken padlocks on the building doors.
Stayed 4 nights in Oct 2023

6/10 Okay

Hector

Business traveller
Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Trip with mom
Check in was great with friendly staff. Room was hot, after 2 hrs we called to see if they could come check it but they said it was probably broken so moved us to another room. No worries. When we got back late that night key wouldn't open gate. Sign on door said locked and to call. No one answered. Kept calling and trying to open gate. Finally after banging on door a staff member came (horrible stench of marijuana) and looking like she could barely walk. Not a good option sitting outside in driveway at night in an unfamiliar city
Stayed 1 night in Sep 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast attention
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly NOT recommended
This hotel is disgusting. We saw roaches in the room, the door would not lock causing a safety concern, there was trash piled up everywhere, there were burn holes in the sheets, the sheets were dirty, the breakfast was constantly out of food and not refilled, the floors and elevator were dirty and the staff was very unhelpful. When we asked for clean sheets and for assistance with the door issue, we were told to come get the sheets ourselves and no one came to help with the door. The person at the front desk was always gone or when she was there, she was on her phone or putting her makeup on. I would NOT recommend staying at this dirty roach motel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2023

6/10 Okay

Carlos

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Normal and Standart
Very normal stay, they need to improve a lot in cleanliness. Towels and sheets stained and with holes, microwave dirty inside, among others.
Stayed 4 nights in Aug 2023

10/10 Excellent

babacar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the place is very clean , safe and quiet
Stayed 1 night in Aug 2023

6/10 Okay

Kendrick

Liked: Staff & service
This was an ok stay . I was moved from one room to another one because the air didn’t work . The air stayed on 78 from the time I was checked in until midnight when I was moved . The new room air worked okay but it too was going in and out during the night. Also both room couches were dusty .
Stayed 1 night in Aug 2023

2/10 Terrible

Kaytrionne

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was hot. Water pressure super low and towels are dirty I had to use my shirt to bath. I hate I hate I hate.
Stayed 1 night in Aug 2023

4/10 Poor

Loriann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful. Great customer service. The elevator was out of service and I received a call shortly after booking that my room was on the 4th floor and the stairs was my only option. I decided to not cancel. The pool was clean. However the toilet seat in my room was cracked/ broken. Water pressure in the shower was low and the draining of the water was slow. The room is a good size with double beds and a pull out sofa bed.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Bad service
No housekeeping what so ever , talked to front desk, did not care if room was clean or not , elevator was not working at the moment, very inconvenient going up and down the stairs from the 4th floor.
Stayed 3 nights in Jul 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff
The rooms are clean and spacious. The staff was very friendly and helpful. My only complaint is that the elevator was broken.
Stayed 1 night in Jul 2023

10/10 Excellent

Aristeo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and very clean
Stayed 5 nights in Jul 2023

4/10 Poor

Monica

Stayed 7 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Good for low budget
The price was great for a family with a low budget and with it come certain aspects. Our room did not get cleaning while we were there, we stayed three days and two nights. The dryer had two sharp screws towards the inside so I would not dare to dry my clothes and run the risk of being ripped while drying. The elevator was not working, thank goodness we were on the second floor, so not many stairs to take. On the positive side, breakfast was good! Our kids loved it. The staff was polite and friendly, making you feel like family.
Stayed 2 nights in Jul 2023

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk night staff guy name Pedro was AMAZING so sweet, nice, and just a pleasure to chat with, he most definitely deserves a raise for having to prep all the breakfast alone in this houston heat!!
Stayed 1 night in Jul 2023

6/10 Okay

Arianna

Travelled with family and small children
Disliked: Cleanliness
There was unbelievable amounts of hair on the floors, shower, bed & the swimming pool. Not just strands but chunks. Majority of our 7 day stay we left up the do not disturb sign, as we just set out dirty towels and asked for clean ones at the front desk. However 3 of those days we removed the dnd sign to get the sheets changed, toiletries & towels but all 3 times nobody came to clean. After the first time we spoke to front desk and they said “well note down your room number & have it done first thing tomorrow.” Which never happened. The gentlemen working night shifts was great, he got us what we needed promptly and was friendly. I said good morning to one of the younger girls working the desk one morning and she didn’t even smile or say anything back. I also understand the broken elevator is out of staff control. But when we arrived staff didn’t bother to mention it and watched us load up luggage for a family of 5 on a trolly and make our way to the elevator only to realize it was broke. Room 308s door is hard to shut, also. If not careful it can be pushed open if you don’t slam into it a couple times. I’m not sure if all bathrooms are like 308s but the tub sounds like it’s going to break thru.
Stayed 6 nights in Jul 2023

10/10 Excellent

Tanniececia

Stayed 2 nights in Jul 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

zulema, Irving

Stayed 2 nights in Jun 2023

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent choice
great place quiet , and great fast service
Stayed 1 night in Jun 2023

10/10 Excellent

Karina

Stayed 2 nights in Jun 2023

2/10 Terrible

Virgil

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay elsewhere.
No housekeeping whole stay. Exit doors prop open using a rock. Low shower pressure. Breakfast was not good. Morning staff was terrible.
Stayed 3 nights in May 2023

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was clean and air conditioner was on point.... only few things that need work and that was the shower didnt have much water pressure and the toilet seat was really loose. The beds were to hard for me personally but for the rest of the group they had no complaints. Staff was friendly and check in was a breeze. Will stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Stayed 1 night in Apr 2023