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Reviews of Best Western Plus Hobby Airport Inn & Suites

2.5 out of 5
Best Western Plus Hobby Airport Inn & Suites
8778 Airport Blvd, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1009 reviews" "
Rating 8 - Good. 267 out of 1009 reviews" "
Rating 6 - Okay. 66 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 43 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Not much around it though….
Stayed 1 night in May 2024

8/10 Good

Tia

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Laysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very kind and helpful. I have no complaints about the cleanliness of the room, shower, or restroom or any area of the hotel. Check in and check out were efficient. The hotel is located in a nice, quiet and well lit area. The breakfast was awesome. 10/10 recommend.
Stayed 1 night in May 2024

10/10 Excellent

Dena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean room. Air conditioner seemed on the weak side but it did finally cool down. Overall happy with this so far
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, good price, exceed my expectations. Delicious and complete breakfast. Clean and comfortable. Staff very kind.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hirum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The transportation staff were very helpful and friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Staff & service, property conditions & facilities
Helpful staff and clean rooms comfortable beds.
Stayed 1 night in Apr 2024

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but is off beaten path a bit.
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property! Please stay here!
Stayed 1 night in Apr 2024

10/10 Excellent

Donald, Cloverport

Fastest pickup from the airport - ever! Staff was super nice. Room is clean and love the walk in shower.
Stayed 1 night in Apr 2024

8/10 Good

Venus

Liked: Cleanliness, staff & service, property conditions & facilities
Night staff is approachable. But, maid service is mediocre.
Stayed 4 nights in Apr 2024

2/10 Terrible

Nathaniel, Fruitland

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was gross. The room smelled like an old moldy bathroom and hint of cigarette. There was a water damage hole on the bathroom ceiling. The bedding smelled musty. The hallway and elevator looked like it never gets cleaned. So disappointed. Not worth the rating on Expedia.
Stayed 1 night in Mar 2024
Response from Hinesh on 12 Apr 2024
I want to start by apologizing for your experience at the hotel. This is not normal for us and I will be looking into this matter with our staff to resolve and issue for futures guests.

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional, very clean facility, friendly staff, everything worked and was well maintained
Stayed 3 nights in Mar 2024

10/10 Excellent

Dexter E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing. Breakfast was okay, but can be better. My room was clean and nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Natasha D

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a great price!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024

10/10 Excellent

LIsa

Stayed 1 night in Mar 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were too firm for my liking. Otherwise the motel is fine for a short stay.
Stayed 1 night in Apr 2024

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient if you plan to visit NASA or Galveston.
Stayed 2 nights in Mar 2024

4/10 Poor

hector, El Paso

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hotel conditions and none good dining around (just fast food).
Stayed 2 nights in Mar 2024
Response from Hinesh on 3 Apr 2024
I’m sorry the hotel did not meet your expectations. I would love to hear what hotel conditions you are referring to as we currently have the most renovated rooms in the area at a fair price with a free full deluxe breakfast and free WiFi.

10/10 Excellent

Tiffni

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I asked not to be placed near the elevator because it can be rather noisy. We were placed by the workout room and it was more noisy. All the doors seem to slam shut. Their breakfast was good. Loved the Texas shaped waffles.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and upgrades are excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Denis

Stayed 1 night in Mar 2024

10/10 Excellent

Bob

Stayed 1 night in Mar 2024

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andra

Stayed 2 nights in Jan 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient to Houston Hobby airport with a free shuttle that runs on the 1/2 hour. It worked well when I got stranded in Houston due to a delayed flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Ndjsks
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Excellent service -Cleanliness -Neat
Stayed 1 night in Mar 2024

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities
A lot of noise from other customers
Stayed 1 night in Mar 2024

10/10 Excellent

REDEN, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. Large rooms, nice linens and amenities.
Stayed 1 night in Mar 2024

2/10 Terrible

Kate, TUCSON

Stayed 1 night in Feb 2024
Response from Hinesh on 1 Mar 2024
I’m sorry the hotel did not meet your expectations. Customer service is important to us so we would love to hear from you what we can do better to service our customers since you didn’t make any comments.

8/10 Good

Ross, Cedar City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an early flight so did not get the complimentary breakfast. Grab and go bags would be great!
Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 10:00 am and couldn't check in until 3PM. We waited 5 hours to check in. For a man of 90 years old and a woman 86 years old, that wait just about killed us. Otherwise it was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Ninfa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Professional and inviting
Stayed 1 night in Feb 2024

8/10 Good

Deborah

Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was varied with lots of options to choose from. Rooms were not cramped and the bed was comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Imelda

Stayed 2 nights in Feb 2024

10/10 Excellent

Olaoluwatomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is by the road, so if you like quietness at night, cars passing could be bothersome and the rooms are not sound proof as we could hear every conversation going on in the other room, so I am sure they could hear us also.
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Amenities
Good clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Dexter E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice clean property. The staff was friendly and outgoing. There AM desk clerk was very very nice. The breakfast was descent. Will stay at this property again. So roomy.
Stayed 1 night in Feb 2024