Horvati – Srednjaci Hotels, Zagreb

"Clean, new, friendly staff, breakfast great"

"Great Central location, conveniently a few minute walk to everything. The area is chic full of restaurants shopping grocery stores - you name it, it’s there! Breakfast was a mix of buffet and à la carte. A huge selection on the menu (yes eggs Benedict, omelettes galore plus was waffles & pancakes to order) and included in the price. The bathroom was clean (sterile even) with a massive shower and a perineal amenities. But the water pressure & flow with ultra soft spring water made bathing akin to a spa experience! I kid you not; I felt softer than a baby’s bottom and equally pampered. I needed to be dragged out of the shower it was so good. But it was the staff that made it superb. Special shout out to Theo Dora Luca Matteo & Kim (the lovely manageress). I can’t remember other names but they were ALL equally professional, courteous and super friendly!! Great team and what a refreshing change. Didn’t try the pool nor the rooftop bar. However the PanAsian restaurant YEZI has a brilliant menu and the quality is top notch (if a tad pricey - but yes it’s worth the money). Otherwise eat at Purger for €6-€10 a plate but each portion is designed for 3 people !!! Conclusion - Just book here. Art’Otels in general have been very good picks but this property was EXCEPTIONAL and i loved every minute here. You will not be disappointed I can promise you that!!"

"The property was in a great location and the rooms were spacious. Breakfast was average nothing special and I found that it was misleading that a spa service was included as it was basically access to a sauna and hot tub. Also the included dinner although good it was very restrictive and did not include all the meals off the menu which was also misleading."

"The hotel was easily accessible to the hotel and the shuttle was only 6 Euro for the two of us. It was ready and took us as soon as we were down. The room was clean but shows signs of age and had carpet which isn't appealing. The bed was comfortable, the shower was nice. It had a TV and small fridge but that was it. We had a few drinks at the small outdoor space and dinner at the restaurant which was good. The staff at the bar/restaurant were nice and friendly but the person at reception was not. Attentive but did not seem happy at all with no smiles. The check-in was quick and smooth and we were shown to our room. There was a small convenience store a couple mins down the road so that was nice to pick up a couple snacks and drinks for the room. For a hotel near an airport the price was reasonable, acceptable and we would stay there again."

"Nice hotel a bit dated but had everything we needed"

"Excellent location, very central with big modern rooms. Staff were kind and accommodating. Great place all round!"

"Good gym! Will be happy to see a stationary bike."

"The hotel is not close to the city center (it's a 20' ride to Zagreb's main attractions) but it is in a commercial zone surrounded by malls that you can walk to with plenty of shopping and dining options. Our room was modern, spacious and there was plenty of light. The mattress was sturdy and comfortable. It had a mini fridge though no microwave. The bathroom had a shower and some toiletries. One of the reasons we chose this hotel was the pool and it did not disappoint. Our son enjoyed it very much. It had a very relaxed ambience and there was only one other person beside us. The hotel has a bar and a restaurant but we did not use it. Breakfast was great. There were plenty of cold and warm options to choose from and quality was great. Staff was friendly. We asked in the bar for some ice and they had no problem giving us some."

"The concierge brought our luggage up to our room. We weren’t even there, and he left my coffee mug on the new sofa. In the end, I was treated unfairly, as if I’d been the one to do it. The restaurant staff, especially the women, also behaved appallingly when, at 10.30 am, they were told they could clear the tables. They started shovelling food into their mouths in front of the guests whilst clearing the Buffet.. The valet also failed to follow my instructions. I told him the handbrake was broken and asked him to please put a note in the car, otherwise it would make a terrible noise – but of course, he didn’t do it. Positive: It was very nice that we were given a brand-new, refurbished room. The safe wasn't working. There were coffee capsules, but no coffee machine. There was hot water for tea, but no tea. This is the first time I’ve had a complaint. I’ve been going there for years otherwise. I can clearly remember the concierge from the valet service, who’s certainly been working there for over 40 years. Of all the hotel staff, he was the only one who was genuinely helpful;TOP "