Horseshoe Lagoon Holidays from AU$656

Unaware that an event had sold out literally every single room in the city of Townsville, I had to pay $1000 for the night. Now I understand supply and demand but it was simply unethical to charge anybody for such a terribly maintained room. The bed was missing a leg which made it tip up and wobble constantly (impossible for previous cleaners not to notice so no excuse for it to be like that) a toilet that whistled the entire night as it leaked faster than the cistern could fill. Had to manually fill the cistern with cups of water from the sink to be able to flush. When I checked in the staff were quite pleasant but repeated several times that this was literally their last room so once I discovered these problems I knew there was no point complaining because there would be nothing they could do. I would have slept in my car but had my child with me so accepted that $1000 was the price I had to pay for his safety. Honestly, I wouldn’t pay even $100 to stay there and if I knew what it was like first I probably would have chosen to sleep in my car with my child after all. Extremely disappointed.

Great location one (1) street from The Strand. Knew the location as I did live in Townsville for nine (9) years. Check in done by phone getting a number to enter via keypad. Had a carport to park in my hire car - so no parking on the street. Property was like living at home in a house and not a cramped hotel/motel room. Will stay again for sure.

Would likely stay again considering the location, convenience and general style of the apartment. Spacious and roomy 2 bedroom modern styled apartment with high ceilings. Bathroom plus ensuite on main with seperate laundry room. Well equiped for a long stay. Good outlook to the NW. it was useful to find a guide booklet with all the appliance instructions. Car park has very reasonably sized spaces with easy access, although one needs to make many turns to reach the higher levels. While the apartment had many newer features there were a number of minor maintenance needs that hopefully are on the to do list. The most significant the sliding blinds on the NW facing patio doorways were missing sections and not all interlocking as per new requiring some care when handling and not fully closing off the glass. We were not a fan of the style of modern low backed lounges provided, considering our less than youthful bodies. The outlook of the apartment provided in the complex will vary depending on the floor (up to 20) and whether facing the NW, NE or SE. Worth confirming prior to booking. Cannot say how our appartment compares with any others offered in the complex.

The view across the creek to the Cowboys Stadium was great. The floor plan worked well for our needs - car park and checkin was awesome - but there were some things which could’ve been better. Information about local facilities and things to do would’ve been appreciated. Also, maybe some security advice. The place also could have benefited from more soft furnishings to dampen the echo which was very hard to deal with. The TV was awful - too small and terrible sound. The beds were clean, but too soft. Taps kept falling off, missing drain coverings in sinks, and one floor wastes was loose in one of the showers. One blind was also not attached, so we couldn’t close up at night properly. More utensils, crockery and kitchen equipment to make it more self sufficient would have helped. The sauna also didn't work. The locations was okay… not really near anything,

The location was great . The bed was the worst bed I have ever slept on avoid level 2 room 8 . It was as hard as a rock , perhaps reception could have mattress toppers on hand should you need it which would have made all the difference from a good stay to a great stay .