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Reviews of Four Points by Sheraton London Gatwick Airport

3.5 out of 5
Four Points by Sheraton London Gatwick Airport
Brighton Road, Horley, Horley, England

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 23 reviews" "
Rating 8 - Good. 3 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises Exactly what was expected
Stayed 10 nights in Mar 2022

8/10 Good

Dinesh

Stayed 1 night in Dec 2021

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed
It was closed, I had no correspondence at all you had my mob number and Confirmed earlier in the week our stay. It took us an additional hour plus to get sorted into another hotel, when we had already travelled so far with a long day ahead of us the following day which totally defeats the whole point of staying over for the airport, disgraceful behaviour. Thank his I wasn’t travelling on my own
Stayed 1 night in Dec 2021

10/10 Excellent

WARREN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Gaynor

Stayed 1 night in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stay
Staff were really helpful - especially when we had problems with the door lock sensor
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 1 Dec 2021
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely.

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled 2 hours before we arrived!.awful
Sadly they cancelled the hotel when we were on our way so we got to the hotel fit then to tell us they cancelled it!!..
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 1 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 Terrible

Charlotte

Stayed 3 nights in Nov 2021
Response from Four Points by Sheraton Gatwick on 1 Dec 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Excellent

Kit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
New hotel. Nice rooms and staff.
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton London Gatwick Airport on 22 Nov 2021
Hi Kit, Thank you very much for your positive feedback on your stay with us. Hope to welcome you here again. Kind Regards, Front Office Team

6/10 Okay

Pete

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean modern rooms, not much soundproofing through the walls as you can hear everything from the next room and corridors. During our stay we had to leave and go to another hotel 10 minutes away, with a letter stating it was for home office purposes, this was not ideal!
Stayed 2 nights in Nov 2021
Response from Jasmin on 22 Nov 2021
Hi Pete, Thank you for your feedback. I am really sorry for the inconvenience that this has caused you. Four Points by Sheraton Gatwick

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, well-priced
Great for overnight stay for early morning flight. A pleasant walk from Horley train station (20 mins). Modern hotel with good facilities and pub attached.
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 21 Nov 2021
Hi Kathy. Thank you so much for your feedback. We are delighted to hear you enjoyed your stay with us. Hope to see you soon! Front Office Team Four Points by Sheraton Gatwick

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Nice hotel and convenient for Gatwick. Looks to be recently refurbished. Staff attentive and good solid breakfast.
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 21 Nov 2021
Hi Shaun. Thank you so much for your feedback. We are delighted to hear you enjoyed your stay with us. Hope to see you soon! Front Office Team Four Points by Sheraton Gatwick

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff and excellent value
Best hotel at Gatwick
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 21 Nov 2021
Hi Alex, Thank you so much for you feedback! We are glad that you enjoyed your stay with us. Hope to see you soon. Hotel team Four Points by Sheraton Gatwick

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Lovely hotel clean and modern Parking on site £10 not told about on booking
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 21 Nov 2021
Hello, thank you so much for your feedback on your stay. Hope to see you soon! Front Office Team Four Points by Sheraton Gatwick

8/10 Good

neil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, well furnished. Rollaway bed for our son provided on request. Nice touch of bottled water in room. Close to Gatwick airport Cons: a little hard to find. Breakfast good but somewhat basic
Stayed 1 night in Nov 2021
Response from Four Points by Sheraton Gatwick on 21 Nov 2021
Hi Neil. Thank you so much for your feedback. We are delighted to hear you enjoyed your stay with us. Hope to see you soon! Front Office Team Four Points by Sheraton Gatwick

10/10 Excellent

Orphelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Cozy hotel!
Stayed 1 night in Nov 2021
Response from Jasmin on 15 Nov 2021
Hi Orphelia, Thank you so much for you feedback! We are glad that you enjoyed your stay with us. Hope to see you soon. Hotel team Four Points by Sheraton Gatwick

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for stay if on early flight
This Hotel , which is new, exceeded our expectations. Very ECO considered in its approach. Free parking with easy access a big plus. Staff very friendly. Breakfast , layout very good , no waiting . Also hot food cooked to order . I would definitely stay hear again , airport 10 minutes drive.
Stayed 1 night in Nov 2021
Response from Jasmin on 13 Nov 2021
Hi, Thank you so much for your feedback! We are happy that you enjoyed you stay, and it was our pleasure serving you. We hope to see you soon! Hotel team Four Points by Sheraton Gatwick

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from Jasmin on 12 Nov 2021
Thank you for your feedback. Four Points by Sheraton Gatwick

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for travel
Great stay close to airport. Staff were very nice and professional. I would use this hotel again
Stayed 1 night in Nov 2021
Response from Jasmin on 12 Nov 2021
Hi Jack, Thank you for staying with us! I am glad you had a wonderful time staying at our property, and we were very please to have serve you during your stay. We hope you see you soon! Hotel team Four Points by Sheraton Gatwick

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - nice lobby to work from, cosy room, bar attached, 5 mins to the airport - perfect for an preflight stay
Stayed 1 night in Nov 2021
Response from Jasmin on 12 Nov 2021
Hi Liam, Thank you for your feed back! We are pleased that you enjoyed your stay with us, and we were pleased to have served you. We hope to see you soon! Hotel team Four Points by Sheraton Gatwick

10/10 Excellent

Norman

Stayed 2 nights in Nov 2021
Response from Jasmin on 13 Nov 2021
Thank you for your feedback! We are pleased to have served you. Four Points by Sheraton

10/10 Excellent

Malachi

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Jasmin on 13 Nov 2021
Hi Malachi Thank you for your feedback!

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel definitely would come back
Very clean. Very lovely staff. Really nice place and great great price. Would have been happy to pay more.
Stayed 1 night in Nov 2021
Response from Jasmin, Front Desk Associate on 8 Nov 2021
Thank you for your feedback. We are really happy you enjoyed your stay with us, and we hope to see you soon!