Grand Cottage | Private kitchen
Check availability

Reviews of Swiss Chalets Motel

2 out of 5
Swiss Chalets Motel
456 Trans Canada Hwy 1, Hope, BC

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 376 reviews" "
Rating 8 - Good. 138 out of 376 reviews" "
Rating 6 - Okay. 76 out of 376 reviews" "
Rating 4 - Poor. 37 out of 376 reviews" "
Rating 2 - Terrible. 42 out of 376 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite helpful hosts. Room is simple, clean and decent price.
Stayed 1 night in Mar 2024
Response from Chris on 2 May 2024
Thank you for your 5-point review. Hope to see you soon :)

10/10 Excellent

Shelleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous check in! Clean rooms.
Stayed 1 night in Dec 2023
Response from Chris on 6 Jan 2024
thank you for staying at our hotel! Hope to see you soon!

2/10 Terrible

Frances

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. The mattress was terrible. Under the mattress pad that was too small also was not clean. Would not recommend to anyone.
Stayed 1 night in Dec 2023
Response from Chris on 14 Jan 2024
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

6/10 Okay

Karl

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed for one night during a driving trip. The biildings are 80 years old (a paper in the office showed that they opened originally in 1934) and while it has been updated since, it is in need of another refresh. The room was clean but very, very basic. Mold spots above the tub area. A banquette in the living room area had no seat cushions. The door was very difficult to open (you can only open it with the key and I felt I might twist the key in half trying to open the door). The bed was comfortable. If you are looking at just a basic accommodation for a night at a low price this property does exactly that. Do not expect any frills - and that includes that there was only 1/3 of a roll of toilet tissue in the bathroom.
Stayed 1 night in Dec 2023
Response from Chris on 6 Jan 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do bette

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Old and dated but clean and safe
Stayed 3 nights in Dec 2023
Response from Chris on 6 Jan 2024
Thank you for sharing your experience with us

2/10 Terrible

Christine, penticton

Disliked: Cleanliness, property conditions & facilities
Find another option. Walls in room were filthy and so was most everything else.
Stayed 1 night in Dec 2023
Response from Chris on 6 Jan 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 2 queen beds and they gave me two full sized beds
Stayed 1 night in Dec 2023
Response from Chris on 6 Jan 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean cabin like room , great room pleasant checkin clean yard well kept area would definitely stay again
Stayed 1 night in Dec 2023
Response from Chris on 6 Jan 2024
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

8/10 Good

Allan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

greg

Travelled with family
Disliked: Property conditions & facilities, room comfort
Barely OK
very small room(#26) some lights did not function, washroom towel rack falling off, was reasonably clean. no tissues provided, and only one roll of toilet paper. parking was good. bed was just ok with terrible pillows. needs updating. pet friendly.
Stayed 1 night in Oct 2023
Response from Chris on 14 Jan 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The key they left to the room didn’t work! We were left stranded.
Stayed 1 night in Sep 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Randall

Travelled with partner
We liked that it was individual cottages and that the grounds were very well kept. The interiors of the cottages could have been updated.
Stayed 1 night in Sep 2023
Response from Chris on 14 Jan 2024
We appreciate you taking the time to leave us a review.

6/10 Okay

Ron

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

candace

property is old
Stayed 1 night in Sep 2023

8/10 Good

Viano

Liked: Amenities, property conditions & facilities
For the price point, you cant ask for anything more. Thanks!
Stayed 2 nights in Sep 2023
Response from Chris on 14 Jan 2024
Thank you for your review

2/10 Terrible

Glenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room’s definitely need an upgrade carpets are beyond cleaning. Floors creak loudly Bed was broken
Stayed 1 night in Sep 2023
Response from Chris on 14 Jan 2024
We apologize that our service did not satisfy your expectations

10/10 Excellent

Angelina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Cool little place on the side of the highway. Nice having a little cabin. Place is dated for sure but we certainly enjoyed ourselves. The staff were super friendly and we had our own little yard which was great cause for our dog!
Stayed 1 night in Sep 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us.

8/10 Good

Brandy

Travelled with partner
Liked: Property conditions & facilities
was a cute little Chalet it is old and affordable . it is not the cleanest but it camp cabin type was a fun experience we had lots of laughs very dated.
Stayed 1 night in Sep 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us, hope to see you again soon

8/10 Good

Maria

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is quite outdated, and would need some cleaning, especially washroom floor, toilet, vanity etc. The little balcony wooden railing is rotted, dirty and pile of cigarette butts sitting there.
Stayed 1 night in Sep 2023

8/10 Good

Brenda

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The mountain views are spectacular!
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

It was a really nice motel. I will definitely be back. Wonderful customer service!
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us. See you again soon!

4/10 Poor

Khurram

Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Lee-Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Old old dirty. Sheets were not changed. Smell of febreze gave me a headache. No one to check me in. Charges for pets but room is dirty Tv is smeared with grim shower curtain dirty. I took most bedding off and used my blankets. Never again. Hiway robbery
Stayed 1 night in Aug 2023
Response from Chris. on 14 Jan 2024
We apologize that our service did not satisfy your expectations.Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

6/10 Okay

John

Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us.

8/10 Good

Connie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Quaint. Seperate cabin like rooms. Very quiet. Able to open windows for a cross breeze. Friendly maintenance guy.
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us.

4/10 Poor

Ian

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Substandard condition for the price.
Stayed 1 night in Aug 2023

8/10 Good

Robyn

Travelled with partner
Liked: Amenities
Perfectly acceptable place to spend a night in Hope. Really appreciated the fridge and microwave
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks so much for sharing your experience with us.

8/10 Good

Eileen

Stayed 1 night in Aug 2023

6/10 Okay

Kin

Stayed 1 night in Aug 2023

6/10 Okay

Monique

Stayed 1 night in Aug 2023

4/10 Poor

Helen

Travelled with family
Disliked: Amenities, property conditions & facilities
Only a one night stay but this felt like too long. From the outside the property appears very neglected and run down which confined to the interior and the very dodgy lock on the room door. The beds were hard. The bathroom needs to be refurbished. The decor is very dated. We didn’t hang around and made an early get away in the morning. One saving grace was air conditioning. Give this a miss if you can.
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

2/10 Terrible

Chad

Stayed 1 night in Aug 2023

8/10 Good

Sydni

Stayed 1 night in Aug 2023

4/10 Poor

Barb

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very expensive, seemed angry we had dogs, said we booked thru Expedia, place for dogs. Overall just did not seem very welcoming. Place was quaint, but highly overpriced.
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Marjorie J. and Victor, Lloydminster

Liked: Cleanliness, staff & service, amenities
Its is a great property if traveling with pets. Not fancy but foes the job.
Stayed 1 night in Aug 2023

6/10 Okay

Diane

Stayed 1 night in Aug 2023

10/10 Excellent

Bonnie

Stayed 1 night in Aug 2023

8/10 Good

Dalyce

Liked: Staff & service
It was a nice little stop. Good price for what you get.

10/10 Excellent

Laverne

Stayed 1 night in Aug 2023

2/10 Terrible

JONATHAN

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our room was quite small… I’m not sure what the other rooms were like. I think it’s time to replace the showerhead.
Stayed 1 night in Aug 2023

4/10 Poor

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Getting run down
Stayed 2 nights in Aug 2023

8/10 Good

Angela

Stayed 1 night in Aug 2023

4/10 Poor

Cam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
extremely old and run down property
Stayed 1 night in Aug 2023

4/10 Poor

Leslie-Ann

Travelled with pets, Travelled with partner
The idea of the detached units is nice. Room was old, tub stained unit smelled like urine.
Stayed 1 night in Aug 2023
Response from Chris on 14 Jan 2024
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

6/10 Okay

David

Liked: Cleanliness
Clean and comfortable for 1 night. Over priced.
Stayed 1 night in Jul 2023

4/10 Poor

Nancy, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
Facility had unsafe conditions and room smelled moldy.
Stayed 1 night in Jul 2023