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Reviews of Hyatt Centric Victoria Harbour Hong Kong

5 out of 5
Hyatt Centric Victoria Harbour Hong Kong
1 North Point Estate Lane, North Point, Hong Kong, Hong Kong

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 1005 reviews" "
Rating 8 - Good. 339 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 64 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Seng Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean and well maintained room and excellent housekeeping services, slightly far from city centre but still well connected to MTR.
Stayed 2 nights in Apr 2024
Response from Daniel on 2 May 2024
Hi Seng Yen, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Ho Tin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view at a competitive price
Stayed 6 nights in Apr 2024
Response from Leo on 28 Apr 2024
Hi Ho Tin, AThank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

HAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable stay, clean and neat room, great harbor view from room, super great breakfast
Stayed 3 nights in Jan 2024
Response from Leo on 25 Apr 2024
Hi HAM, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Tsang Wai Ling,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and always ready to help
Stayed 2 nights in Apr 2024
Response from Nick on 16 Apr 2024
Dear Tsang, Wai Ling,Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little confused with entrance to hotel and getting to the right tower as hotel is divided into East and West tower . However there was always staffs available to answer questions . Check in process was a bit slow . About 25 mins . Otherwise , I am quite happy with the hotel.
Stayed 2 nights in Apr 2024
Response from Nick on 14 Apr 2024
Dear Felix,Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with this property. The breakfast buffet was excellent. The hotel staff were very attentive and welcoming. I will definitely stay here again.
Stayed 7 nights in Mar 2024
Response from Cody on 9 Apr 2024
Dear Timothy,Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Sherry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was perfect, arrived to HK early, they kept our bags before checkin. Super convenient location, right next to everything. Great infinity pool, great staff. Super happy about accommodations. Cleanliness was impeccable. Will stay again.
Stayed 6 nights in Mar 2024
Response from Daniel on 9 Apr 2024
Hi Sherry, thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Evonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cody on 9 Apr 2024
Dear EvonneThank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

KA TSUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nick on 2 Apr 2024
Hi KaTsun, thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think we’ve found our new favorite spot to stay when visiting HK. Several modes of transportation within a stone’s throw, so many places to eat and explore nearby, and staff is attentive and so quick to resolve anything. Hope we will be staying here again soon.
Stayed 9 nights in Mar 2024
Response from Eric on 31 Mar 2024
Hi Kathy, thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

JIN HO, Seoul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the interior of the hotel
Stayed 3 nights in Mar 2024
Response from Eric on 31 Mar 2024
Hi Jin Ho, thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

FRANCIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!!!
Stayed 3 nights in Mar 2024
Response from Nick on 24 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great harbour front hotel in Hong Kong Island, nice appointed rooms, friendly and helpful staff, great dining at the Cruise restaurant on top, located just in front of a couple of ferry piers and in an area of local restaurants.
Stayed 2 nights in Mar 2024
Response from Leo on 17 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

JIAN FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick on 24 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Louis Ka Sun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MTR and local shops and beverage. Nice seaview even partial.
Stayed 2 nights in Mar 2024
Response from Nick on 17 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

CHUN MING, Penticton

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, near the MTR, bus stop and ferry station. Many choices for foods
Stayed 8 nights in Nov 2023
Response from Leo on 7 Mar 2024
Hello CHUN MING, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Maria Ana

Stayed 3 nights in Feb 2024
Response from Nick on 24 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

chunmin

Stayed 2 nights in Feb 2024
Response from Leo on 22 Mar 2024
Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

chunmin

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Nick on 19 Feb 2024
Hello chunmin, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

4/10 Poor

Ariuntsetseg

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhelpfull staffs
Stayed 2 nights in Feb 2024
Response from Nick on 10 Feb 2024
We fully understand the importance of professional service of hotel is importance. We would like to extend our sincere apologies for the inconvenience you encountered. We are also sorry that our service standards did not meet your expectations. Please be assured that we will reinforce our staff training to ensure that service delivery is consistent across our team, and aligned with our standards. Thank you again for taking the time to share with us about your experience. We promise to do our best to improve, and hope to have an opportunity to welcome you back to our hotel for a more comfortable stay next time.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, thank you 😊
Stayed 4 nights in Jan 2024
Response from Leo on 4 Feb 2024
Hello Thomas, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leo on 4 Feb 2024
Hello Michelle, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Cheng Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Leo on 23 Jan 2024
Hello Cheng Hao, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Leo on 23 Jan 2024
Hello Cecilia, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Tsang Wai Ling,

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the staffs are excellent, always willing to help. Have a really wonderful and relaxing time here. Definitely will come back in the next trip.
Stayed 3 nights in Jan 2024
Response from Leo on 23 Jan 2024
Hello Tsang Wai Ling, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Desiree Fernandez

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leo on 23 Jan 2024
Hello Desiree Fernandez, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

WEI

Travelled with family, Travelled with family and small children
Stayed 3 nights in Jan 2024
Response from Leo on 17 Jan 2024
Hello WEI, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Anson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Leo on 16 Jan 2024
Hello Anson, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Ty, Sutter Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hyatt Centric Victoria Harbour in Hong Kong. It is a beautiful hotel with great restaurants and an amazing view of the harbour. The staff were particularly outstanding. When we were checking in, we'l mentioned to the reception agent Cody that it was my birthday, and he sent a gift bag, cake, and wine. Cody gave us remarkable service.
Stayed 4 nights in Dec 2023
Response from Leo on 16 Jan 2024
Hello Ty, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leo on 15 Jan 2024
Hello Daryl, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Verawith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Leo on 15 Jan 2024
Hello Verawith, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Luis, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and hotel real close to subway less tha a block great place would come back again!!
Stayed 6 nights in Jan 2024
Response from Leo on 15 Jan 2024
Hello Luis, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Convenient and friendly albeit a little pricey
Stayed 4 nights in Dec 2023
Response from Nick on 12 Jan 2024
Hello Anonymous, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Hui, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to subway but far from most tourist areas. Overall, decent stay for the price and size you get in HK.
Stayed 1 night in Jan 2024
Response from Nick on 12 Jan 2024
Hello Hui, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Nidhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on 12 Jan 2024
Hello Nidhi, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Joanne

Stayed 2 nights in Dec 2023
Response from Leo on 23 Jan 2024
Hello Joanne, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Kazuhiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Leo on 28 Dec 2023
Hello Kazuhiko, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean. Breakfast is excellent with a good spread of choices as welll. Transport wise, MTR station is just across the road.
Stayed 5 nights in Dec 2023
Response from Leo on 23 Dec 2023
Hello Guest, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Yiren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD EXPERIENCE
I will stay in there next time when I am going to HK!
Stayed 1 night in Dec 2023
Response from Nick on 21 Dec 2023
Hello Yiren, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Frank Kar Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price!
Stayed 3 nights in Dec 2023
Response from Nick on 21 Dec 2023
Hello Frank, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Leo on 8 Feb 2024
Hello Taylor, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

PEIYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
地点很好，旁边就是商场。吃喝不用愁。在寸土寸金的香港，房间不大但够用，有泡澡需求的伙伴请留意：没有浴缸。
Stayed 2 nights in Dec 2023
Response from Leo on 16 Dec 2023
親愛的PEIYU您好，多謝您提供寶貴的入住心得。感謝您對我們大力讚賞和支持，您的鼓勵絕對是我們一個很好的推動力！我們真切期待您再次光臨，並將努力提供稱心滿意的服務，謝謝！

8/10 Good

Ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Centric Victoria Harbour good hotel to stay
Hyatt Centric Victoria Harbour hotel is situated at central location at North Point with great sea view and nearby shopping mall with lots of eateries nearby so a very good hotel to stay.
Stayed 3 nights in Nov 2023
Response from Leo on 16 Dec 2023
Hello Ng, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Bill

Stayed 5 nights in Dec 2023
Response from Leo on 16 Dec 2023
Hello Bill, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Peony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If lighting can be brighter in the guest room would be better. The front desk customer service is excellent and efficient. I will be back for sure next year when I visit HKG.
Stayed 14 nights in Nov 2023
Response from Leo on 13 Dec 2023
Hello Peony, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Leo on 13 Dec 2023
Hello Guest, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try
Service and conditions are good
Stayed 1 night in Dec 2023
Response from Leo on 12 Dec 2023
Hello Charles, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

8/10 Good

Kai Cheong

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Leo on 12 Dec 2023
Hello Kai Cheong, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Look forward to seeing you again in the future!

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hotel is nice and clean with excellent service all around.
Stayed 3 nights in Nov 2023
Response from Nick on 30 Nov 2023
Hello Yan, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Also thanks for comment of check in process and let us know hotel will improve of this issue. Look forward to seeing you again in the future!

10/10 Excellent

Dongseok

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally overall service were excellent. However, it was in the middle of the residential area so if you are looking for waling distance restaurant and other place to go it will be not easy.
Stayed 3 nights in Nov 2023
Response from Nick on 30 Nov 2023
Hello Dongseok, Thank you very much for your high score rating! We are glad that you had an enjoyable stay with us. Also thanks for comment of check in process and let us know hotel will improve of this issue. Look forward to seeing you again in the future!