Outdoor pool, pool umbrellas, pool loungers
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Reviews of Zazz Urban Ho Chi Minh Hotel

4 out of 5
Zazz Urban Ho Chi Minh Hotel
28 Su Van Hanh, Ward 9, District 5, Ho Chi Minh City

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 122 reviews" "
Rating 8 - Good. 34 out of 122 reviews" "
Rating 6 - Okay. 4 out of 122 reviews" "
Rating 4 - Poor. 4 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful atmosphere with all the plants on the walls. Staff very nice and helpful. Unfortunately the roof top bar was closed for renovation. I would also suggest more seasoning for the noodle soup but still good.
Stayed 1 night in May 2024

10/10 Excellent

MELODY MAX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Zazz Urban Ho Chi Minh Team on 14 May 2024
Dear Mr./Ms. Melody,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future.Best Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and reasonable price
Stayed 17 nights in Sep 2023
Response from Zazz Urban Ho Chi Minh Team on 14 May 2024
Dear Mr./Ms. Peter,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future.Best Regards,

10/10 Excellent

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great hotel. Great hospitality.
Stayed 7 nights in Feb 2024
Response from Zazz Urban Ho Chi Minh Team on 14 May 2024
Dear Mr./Ms. Joshua,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Zazz Urban Ho Chi Minh Team on 14 May 2024
Dear Mr./Ms. Calvin,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future.Best Regards,

2/10 Terrible

Phuong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy 😌
Not good,we had stayed 4 night all the time were no hot water no internet to watch TV
Stayed 4 nights in Feb 2024
Response from Eric Wynn (Mr.) - Assistant Manager on 14 May 2024
Dear Mr./Ms. Phuong, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We're very sorry to hear you're not comfortable staying with us.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better. We will inform the hotel management immediately.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zazz Urban Ho Chi Minh Team on 14 May 2024
Dear Mr./Ms. David,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future.Best Regards,

8/10 Good

Geak Suan

Stayed 1 night in Jan 2024
Response from Zazz Urban Ho Chi Minh Team on 28 Jan 2024
Dear M/M. Geak Suan, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to shopping, eating and commuting
Stayed 8 nights in Dec 2023
Response from Zazz Urban Ho Chi Minh Team on 28 Jan 2024
Dear M/M. Lily, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited spots to have a sit down meal, althpugh lots of cafe spots. Transport to district 1 is easy and cheap with grab.
Stayed 4 nights in Jan 2024
Response from Zazz Urban Ho Chi Minh Team on 28 Jan 2024
Dear M/M. Jeffrey, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 12 nights in Dec 2023
Response from Zazz Urban Ho Chi Minh Team on 30 Dec 2023
Dear M/M. Mavis, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Mavis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from Zazz Urban Ho Chi Minh Team on 30 Dec 2023
Dear M/M. Mavis, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

4/10 Poor

KimDiep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small can't walk around after the luggages. Not worth $43/night without breakfast. The staff is unprofessional the bell boy wore shorts!
Stayed 2 nights in Dec 2023
Response from Eric Wynn (Mr.) - Assistant Manager on 30 Dec 2023
Dear Mr./Ms. Kim Diep, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future.Best Regards,

10/10 Excellent

Mavis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 5 nights in Nov 2023
Response from Zazz Urban Ho Chi Minh Team on 30 Dec 2023
Dear M/M. Mavis, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 30 Dec 2023
Dear M/M. Peter, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 13 nights
Location is right near An Dong Markets and there a few decent local restaurants near by. There are also gold jewellers nearby that you can exchange your money at. Area felt relatively safe and there were no safety concerns during our stay. The staff including security guards were really friendly and accommodating to our needs and requests. Most of the staff are able to speak English. They do daily breakfast for a small fee held near their reception on ground floor. The gym is quite small and the pool didn’t look like it had been cleaned for a while when I went to have a look. Otherwise was happy with our stay for the 13 nights.
Stayed 13 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 20 Nov 2023
Dear Mr./Ms. Steven,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Dung

Stayed 2 nights in Nov 2023
Response from Zazz Urban Ho Chi Minh team on 20 Nov 2023
Dear Mr./Ms. Dung, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 6 Nov 2023
Dear M/M. Paul, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Joseph A.

Stayed 7 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 20 Nov 2023
Dear Mr./Ms. Joseph, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never come back, will provide honest truthful reviews later after we go back to US. Never come back this hotel again. Staffs including the manager are really unprofessional.
Stayed 2 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh on 27 Oct 2023
Dear Mr. Daniel,Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future.Best Regards,

8/10 Good

Hue

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room are small, but the hospitality, the food (breakfast), and the cleanliness are excellent. It was a memorable experience for me. Just loved everyone on the staff. They were simply just great. Thank you!!!
Stayed 6 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 25 Oct 2023
Dear Mr. Hue, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

PhuongThao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern accommodations with ample dining options in walking distance
Stayed 2 nights in Oct 2023
Response from Zazz Urban Ho Chi Minh Team on 21 Oct 2023
Dear Ms. Phuong Thao, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The room was large. The facilities were great. The staff were excellent!
Stayed 6 nights in Aug 2023
Response from Zazz Urban Ho Chi Minh Team on 23 Sept 2023
Dear Mr./Ms. Sarah, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

8/10 Good

Po Chi Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 3 nights in Aug 2023
Response from Zazz Urban Ho Chi Minh Team on 20 Aug 2023
Dear Mr./Ms. Po Chi Danny, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Excellent service.
Stayed 2 nights in Jul 2023
Response from Zazz Urban Ho Chi Minh team on 10 July 2023
Dear Mr./Ms. Donald, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The overall hotel is nice, yet the pool was murky green and the location is about a $5.00 ride to the better attractions.
Stayed 6 nights in Jun 2023
Response from Zazz Urban Ho Chi Minh Team on 4 July 2023
Dear Mr./Ms. Jack, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Mongtinh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general, it is a great place to stay. Would stay again when returning.
Stayed 4 nights in Jun 2023
Response from Zazz Urban HCM Team on 1 July 2023
Dear Mr./Ms. Mongtinh,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate your taking the time to post many positive aspects about us after your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay in this hotel. It was my first time staying in District 5 and I chose it because of the great features and pictures displayed on Expedia website. I arrived at 6-ish pm for check-in, which went really smoothly. I only had to show my passport and pay a deposit for the room of 1M VND for 3 nights. The staff was really friendly and professional which was greatly appreciated. The room was very well maintained, clean and had all the items needed for you to feel at home. I had some issues to set up the air con, and called the team who came straight away to solve the issue. The swimming pool was clean and it was lovely to use it at night. I also went to the rooftop bar and drinks are very affordable (45k VND for a vietnamese coffee). Nearby, you get a 7/11 opened 24/7, which is super convenient. You also have big chains such as Katinat and Highland coffee by walking distance (<5min walk) which I really enjoyed too. Overall, I can only recommend this place. It's been a great stay and everyone has been lovely.
Stayed 3 nights in Jun 2023
Response from Zazz Urban Ho Chi Minh Team on 13 June 2023
Dear Mr./Ms. Celine,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate your taking the time to post many positive aspects about us after your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Kian Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
Efficient service ; condition excellent
Stayed 3 nights in May 2023
Response from Zazz Urban Ho Chi Minh Team on 13 June 2023
Dear Mr./Ms. Kian Tong,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate your taking the time to post many positive aspects about us after your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in the near future.Best Regards,

10/10 Excellent

Anh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Zazz Urban Ho Chi Minh Team on 18 Apr 2023
Dear Mr./Ms. Anh,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review.I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

6/10 Okay

Anna

Stayed 3 nights in Mar 2023
Response from Eric Wynn (Mr.) - Assistant Manager on 18 Apr 2023
Dear Mr./Ms. Anna, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better. We hope to know our problem, we will inform the hotel management immediately.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

4/10 Poor

Donald

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very limited facilities with restaurant, and roof top bar closed
Stayed 2 nights in Mar 2023
Response from Eric Wynn (Mr.) - Assistant Manager on 1 Apr 2023
Dear Mr./Ms. Donald, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We're very sorry to hear you're not comfortable staying with us.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better. We hope to know our problem, we will inform the hotel management immediately.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and facilities were excellent. Staff were extremely polite and service excellent. We highly recommend this hotel to anyone who would like to stay in District 5 of HCM City.
Stayed 4 nights in Mar 2023
Response from Zazz Urban Ho Chi Minh Team on 1 Apr 2023
Dear Mr./Ms. Chi,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

2/10 Terrible

Tongtong

Travelled with partner
Disliked: Cleanliness, staff & service
Breakfast is terrible, Room not comfortable
Stayed 2 nights in Mar 2023
Response from Eric Wynn (Mr.) - Assistant Manager on 17 Mar 2023
Dear Mr./Ms. Tongtong, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We're very sorry to hear you're not comfortable staying with us.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better. We hope to know our problem, we will inform the hotel management immediately.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was on the smaller size but property quality was excellent. We enjoyed the rooftop infinity pool and being able to walk just a few km up the street for a great district of diverse street foods open late that we wanted to try.
Stayed 3 nights in Feb 2023
Response from Zazz Urban Ho Chi Minh Team on 15 Mar 2023
Dear Mr./Ms. Jesse,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

2/10 Terrible

Frank, Rosemead

Stayed 1 night in Feb 2023
Response from Eric Wynn (Mr.) - Assistant Manager on 17 Mar 2023
Dear Mr./Ms. Frank, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We're very sorry to hear you're not comfortable staying with us.We would like to take this opportunity to apologize for any inconvenience we make unintentionally.Zazz always wants to improve our services better. We hope to know our problem, we will inform the hotel management immediately.Your review will be a motivation for us to improve our services.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

Hazel Michelle

Stayed 4 nights in Jan 2023
Response from Zazz Urban Ho Chi Minh team on 2 Feb 2023
Dear Mr./Ms. Hazel Michelle,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your review.That will be a motivation for us to improve our services better every day.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Dec 2022
Response from Zazz Urban Ho Chi Minh Team on 23 Jan 2023
Dear Mr. David,Warmest greetings from Zazz Urban Ho Chi Minh!Your lovely feedback has been shared with all our associates and management.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I’m pleased with my stay. Staff were courteous and polite. This was my second time staying at the property in two months. The room and bathroom were clean. This hotel is located in District 5 in HCM. I would recommend this hotel. The one issue I have is that the bar was not open when I was there.
Response from Eric Wynn (Mr.) - Assistant Manager on 5 Jan 2023
Dear Mr. David, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. We would like to take this opportunity to apologize for any inconvenience we make unintentionally.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful, the rooms were clean and had everything you need, the atmosphere was warm and welcoming
Stayed 6 nights in Dec 2022
Response from Zazz Urban Ho Chi Minh Team on 13 Dec 2022
Dear Mr/Ms. William,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Bang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, staffs are friendly and helpful, cleanliness, property conditions and facilities
Response from Zazz Urban Ho Chi Minh Team on 4 Dec 2022
Dear M/M. Bang,Warmest greetings from Zazz Urban Ho Chi Minh!We appreciate that you took the time to post many positive aspects about us following your recent stay.Your lovely feedback has been shared with all our associates and management.We are delighted to hear that you had a wonderful time with us.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and staffs are friendly and helpful
Response from Zazz Urban Ho Chi Minh Team on 6 Nov 2022
Dear Ms.Trang,Very Warm Greetings from Zazz Urban Ho Chi Minh.Thank you so much for taking the time to share your great review.Your lovely feedback has been shared with all our associates and management here who are always delighted when they hear such responses.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

6/10 Okay

Jian Ming

Liked: Cleanliness, staff & service
I wore disposable slippers for 17 days and was fined 20 Hundred thousand Vietnamese dong for taking them by mistake in the hotel pool.
Response from Eric Wynn (Mr.) - Assistant Reservation Manager on 2 Nov 2022
Dear Mr. Jian Ming, Very Warm Greetings from Zazz Urban Ho Chi Minh.I would like to thank you very much for choosing us during your last visit to the City. Our sincere apologies for any inconvenience that might cause due to this unexpected situation, your kind understanding is much appreciated.Besides that, your comment will be the motivation to help us to improve our service.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

Suong

Stayed 5 nights in Oct 2022

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for a short stay in HCM
Nice little hotel with very helpful staff and very modern, clean and well equipped rooms, Perfect for a short stay for those not needing to stay closer to the city. A 10-15 min taxi ride to main attractions and shops. My only negative is that the walls are thin and with an adjoining door you can hear everything, TV, toilet, shower and talking from your room neighbours. Mine woke me up at 2.30am with loud talking and the TV on unfortunately.
Stayed 3 nights in Oct 2022
Response from Eric Wynn (Mr.) - Assistant Reservation Manager on 28 Oct 2022
Dear Ms. Angela, Very Warm Greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well!I would like to thank you very much for choosing us during your last visit to the City. Our sincere apologies for any inconvenience that might cause due to this unexpected situation, your kind understanding is much appreciated.Next time you should book a Z-Room King/Twin or the higher room type without connecting door, it will be quieter.We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in the very near future. Best Regards,

10/10 Excellent

Bruce

Stayed 1 night in Oct 2022
Response from Zazz Urban Ho Chi Minh Team on 29 Oct 2022
Dear Mr./Ms. Bruce,Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I'm delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

8/10 Good

Clare

Liked: Property conditions & facilities
Only stayed at this Hotel in Saigon + Chinese district Lovely pool BUT NO bar as yet Hard pressed to find anything other than Beer. Glad we booked breakfast each day as it gave us something to start the day on Really need to get around in taxi's as the pavements are used to park scooters and of course the heat and humidity
Stayed 7 nights in Oct 2022
Response from Zazz Urban Ho Chi Minh Team on 19 Oct 2022
Dear Ms. Clare,Warmest greeting from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in a near future.Best Regards,

6/10 Okay

Binh

Stayed 1 night in Oct 2022

10/10 Excellent

Man Minh

Stayed 2 nights in Sep 2022
Response from Zazz Urban Ho Chi Minh Team on 6 Nov 2023
Dear Mr. Man Minh, Warmest greetings from Zazz Urban Ho Chi Minh!Thank you so much for taking the time to share your great review. I am delighted to hear that you had a wonderful time with us!I wish you all the best and look forward to welcoming you back in the near future. Best Regards,

8/10 Good

Chan San

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Zazz Urban Ho Chi Minh Team on 24 Aug 2022
Dear M/M Chan San,Warmest Greetings from Zazz Urban Ho Chi Minh. Thank you so much for taking the time to give us a high score.I wish you all the best and look forward to welcoming you back in a near future.Best Regards,